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Troubleshooting guide
Problem
Cause and Solution
POWER lamp fails to light
Printer stops or slows
down on printing
P.OUT lamp lights
incorrectly
Poor quality printing or
smudging of the paper
Some characters miss
printing
Incorrect character
printed
Paper not advancing
Fanfold paper slips
Extra line feed
Paper jam
Paper bail abnormal
operation
◆
Power cord not connected.
◆
Blown fuse in the printer.
◆
Print head has overheated. Wait until it has cooled down.
◆
Paper detect sensor may be damaged.
◆
Sensor hole is clogged.
◆
Old or worn out ink ribbon needs to be replaced.
◆
Head adjustment lever is not set correctly.
◆
Head may need to be cleaned or replaced.
◆
Ribbon cassette is not properly installed.
◆
H o s t s y s t e m c o n t r o l a n d d a t a c o d e m a y n o t m a t c h t h e
printer's setup.
◆
Incorrect paper select lever setting.
◆
S t a c k o f f a n f o l d p a p e r b e h i n d t h e p r i n t e r i s p l a c e d
crookedly.
◆
The paper select lever is in the single sheet setting.
◆
The automatic carriage return option in the extended setup
options is set incorrectly.
◆
Paper is curled.
◆
Move the paper select lever to the continuous paper setting
and carefully remove the jammed paper.
◆
Turn off the printer and wait one minute, and then turn it
back on again. Consult your dealer if the error persists.
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7. Troubleshooting
