TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS(FAQS)
PROBLEM
POSSIBLE CAUSE
SOLUTION
Flame is dim or not present
1. Light bulbs are burnt out
2. “Flame wand” has come loose
from bracket
1. Inspect light bulbs and replace
if necessary.(see Maintenance
section of this manual)
2. Remove screws holding back
panel in place and remove back
panel. Secure end of “flame
wand” back into the support
bracket.
No warm air is coming from the
heater
1.The overheat protection device
in the appliance has been
triggered
1. Turn all controls off, unplug
the appliance, allow to cool for at
least 10 minutes, plug back in
and restart.
The appliance turns off and will
not turn back on
1.The overheat protection device
in the appliance has been
triggered
2. House circuit breaker has
been tripped.
1. Turn all controls off, unplug
the appliance, allow to cool for at
least 10 minutes, plug back in
and restart.
2. Reset house circuit breaker.
Warning:
Turn off the appliance, unplug and let it cool for at least 10 minutes before attempting to
service. Only a qualified professional should attempt to service or repair the appliance
