
Chapter 5: Troubleshooting
Page 82
Symptom
Corrective Action
The VPU
shuts off
suddenly
without an
audible
warning
1. Install a fully charged
battery. Refer to
instructions “Insert the
battery” provided in
Chapter 4.
2. Turn on the VPU to
see if this occurs
again.
3. If the problem persists
or occurs again
randomly when the
battery is charged,
contact either your
clinician or your
Second Sight
representative for
advanced
troubleshooting.
The VPU is
on, but I don’t
see anything
1. Check that the VPU is
on by pressing the
mute button. If a tone
is heard or a vibration
occurs, then the VPU
is on. If no sound is
heard, wait 1-2
minutes and press the
mute button again. If