SECOnITX-ION
User Manual
- Rev. First Edition: 0.1 - Last Edition: 1.2 - Author: S.B. - Reviewed by G.M.
Copyright © 2011 SECO s.r.l.
SECOnITX-ION
pag. 7
1.2 Information and assistance
What do I have to do if the product is faulty?
SECO S.r.l. offers the following services:
SECO website: visit
http://www.SECO.it
to receive the last information on the product. In most
of the cases you can find useful information to resolve your problem.
SECO reseller: the reseller or agent can help you in determining the exact cause of the
problem and search the best solution for it.
SECO Help-Desk: contact by phone the SECO Technical Assistance.
A technician is at your disposal to understand the exact origin of the problem and suggest the right
solution.
ITALY Tel. (+39) 0575 340427
Fax (+39) 0575 340434
Repairing center: it is possible to send the faulty product to SECO Repairing Centre. In this
case, follow this procedure:
Returned items have to be provided with RMA Number. Items sent without RMA
number will be not accepted.
Returned items have to be packed in the appropriate manner. SECO is not responsible
for damages caused by accidental drop, improper usage, or customer neglects.
Note: We ask to prepare the following information before asking for technical assistance:
-
Name and serial number of the product;
- Description
of Customer’s peripheral connections;
- Description
of Customer’s software (operative system, version, application software, etc.);
- A complete description of the problem;
- The exact words of every kind of error message received
1.3 RMA number request
To request a RMA number, please, visit SECO’s web-site. In the home-page select “RMA Online”
and follow the described procedure
You will receive an RMA Number within 1 working day (only for on-line RMA request).
