Service manual
T R O U B L E S H O O T I N G
6 Check for leaks
and/or flow rate
while preparing a
beverage
6.1 Leakage at extraction
head
YES - a) Capsule has multiple
perforations?
NO - Go to point 6.2
YES - Perforate capsule only
once, see user manual
NO - Replace extraction head
6.2 Water underneath the
machine
YES - Defective pressure hoses?
NO - Go to point 6.3
YES - Replace defective pres-
sure hoses with clips
NO - Go to point 6.4
6.3 Flow rate out of range
YES - a) Fluid system is scaled?
YES - Descale the fluid system
NO - Go to point b)
YES - b) Injector plate is blocked?
YES - Deblock injector with
cleaning needle
and descale again
NO - Go to point c)
YES - c) Filter of water tank
connector is blocked?
YES - Clean filter or replace
water tank connector if neces-
sary
NO - Replace pump
7 Check for loud
noises or vibrations
7.1 Check vibrations while
putting a plastic beaker on the
drip grid
YES - Coffee machine or plastic
beaker is moving around
YES - a) Check if drip tray and
drip grid are inserted correctly,
set it right if necessary
NO - Go to point b)
YES - b) Check if rubber feet are
missing, replace if necessary
NO - Go to point c)
YES - d) Pump is not firm in its
support, replace it
NO - Go to point c)
7.2 Check vibrations on the
water tank (water is waving)
YES - Water tank is vibrating on the
machine?
YES - Pump is not firm in its
support, replace it
NO - Go to point 8
8 Perform final tests
9 Perform final
cleaning
Check
procedure
Symptoms
Action / repair work
Further action /
repair work
18
