SPARROW HAWK
Instruction Manual
20
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this Product, you are
advised to return this Product immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a toy. It must be operated with caution and common sense and
requires some basic mechanical ability. Failure to operate this Product in a safe and responsible manner could
result in injury or damage to the Product or other property. This Product is not intended for use by children without
direct adult supervision. The Product manual contains instructions for safety, operation and maintenance. It is
essential to read and follow all the instructions and warnings in the manual, prior to assembly, setup or use, in
order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup or
use of the Product has been started, you must contact Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance. For questions or assistance, please
direct your email to [email protected], or call 877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack the
Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance
for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our
facility.
A Service Repair Request is available at www.horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete name, street address, email address and phone
number where you can be reached during business days, your RMA number, a list of the included items, method of
payment for any non-warranty expenses and a brief summary of the problem. Your original sales receipt must also
be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost
. By
submitting the item for repair you are agreeing to payment of the repair without notification. Repair estimates are
available upon request. You must include this request with your repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. If you choose to pay by credit card, please include your credit card number and
expiration date. Any repair left unpaid or unclaimed after 90 days will be considered abandoned
and will be disposed
of accordingly
.
Please note: non-warranty repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding this product or warranty.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defective. In the event of a defect, these are the Purchaser’s
exclusive remedies. Horizon reserves the right to inspect any and all equipment involved in a warranty claim. Repair
or replacement decisions are at the sole discretion of Horizon. This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of or to any part
of the Product. This warranty does not cover damage due to improper installation, operation, maintenance, or
attempted repair by anyone other than Horizon. Return of any goods by Purchaser must be approved in writing by
Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the
liability of Horizon exceed the individual price of the Product on which liability is asserted. As Horizon has no control
over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.
