GoFlex Cinema™
Multimedia Drive User Guide
51
Recovering After a Firmware Update Failure
My video’s sound track is not playing.
The
GoFlex Cinema
multimedia drive does not support DTS audio. If the main language on
the video you are playing is in DTS audio, no sound will play. You need an external DTS
audio decoder (sold separately).
Note:
Languages on a video sound track
other than
the main language are often recorded in Dolby
Digital and are supported by the multimedia drive.
The thumbnail view of my song doesn’t show the album art.
For album art to display as a thumbnail, the image has to be stored in the album folder. See
“Displaying Album Art on the Music Screen” on page 30 for more information.
The thumbnail view of my video doesn’t show the right photo.
For a DVD image to display as a thumbnail, the image has to be stored in the right place. In
the DVD file’s folder, put the image in the same folder as the Audio_TS and Video_TS sub-
folders.
I suspended a file transfer and now the multimedia player won’t play my file.
If you suspend a file transfer, it may take a few minutes before the multimedia player is
available to play your media files. Wait several minutes, then try playing your file again. If the
file still won’t play, try rebooting the multimedia drive (see “Rebooting the Multimedia Drive”
on page 38).
Recovering After a Firmware Update Failure
If a power failure or power surge happens while you’re updating the firmware on the
GoFlex
Cinema
™ multimedia drive, the update fails. (See “Updating the GoFlex Cinema™
Multimedia Drive Firmware” on page 37 for more information.)
To recover after an update failure, you need an external USB drive (also known as a flash
drive or thumb drive) and a computer that is connected to the Internet.
TIP:
For best results, read all the steps in this section before you start.
To recover after a firmware update failure:
1.
If you haven’t already, go to the Seagate Support at www.seagate.com/support.
2.
Follow the on-screen instructions to download the new firmware to your computer.
3.
Copy the new firmware to the USB drive, then properly disconnect the drive from your
computer.
Note:
Put the firmware file in the top-most level (or
root
level) of the USB drive. Don’t put the
firmware file into a folder.
