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GoFlex Cinema™

Multimedia Drive User Guide

Common Problems and Solutions

Supported video file formats:

I returned the multimedia drive to its original settings by pressing the

FACTORY DEFAULT

button, but now the picture quality is bad.

If you hold the

FACTORY DEFAULT

button for longer than 10 seconds, the TV System setting on

the multimedia drive toggles among PAL, NTSC and HDMI. See “Setting the Multimedia
Drive for TVs in Other Countries” on page 45 for more information.
If you accidentally change the multimedia drive’s TV System setting, press and hold the

FACTORY DEFAULT

button again for more than 10 seconds to change it back.

File Extension

Video Codec(s)

Audio Codec(s)

.3G2 (.3GPP2)

MPEG-4,

AAC

.3GP

MPEG-4, H.263

AMR NB

.ASF

WMV3, WVC1

WMA, WMAPRO

.AVI

Xvid, MPG1, MPG2, AVC (H.264), MJPEG-

MPEG, MP2, MP3, LPCM, PCM, Dolby

Digital, Vorbis, AAC, AAC-LC, WMA

.DAT

MPEG-1

MPEG

.FLV

H.263, FLV4 (VP6F/VP6A), AVC

MP3, AAC

.ISO

MPEG-2 (DVD)

MPEG, LPCM, PCM, Dolby Digital

.M2TS

MPEG-2

PCM, Dolby Digital

.M4V

AVC

Dolby Digital

.MKV

Xvid, RV40 (RealVideo), AVC (H.264),

AVC1, MPEG-4, MPEG-2

AAC, AAC-LC, MP3, Cooker, Vorbis, Dolby

Digital, FLAC, WMA

.MOD

MPEG-2

Dolby Digital

.MOV

MJPEG-A/MJPA, MJPG, H.263, AVC

(H.264)

ADPCM, U-LAW, AAC-LC, AAC, PCM

.MP4

MPEG-1, MPEG-4, MP4V, AVC (H.264),

S263

AAC-LC

.MPG, .MPEG

MPEG-1, MPEG-2

MPEG, MP3, MP2, PCM, Dolby Digital

.TP

MPEG-2

MP2, Dolby Digital

.TRP

MPEG-2

MP2

.TS

MPEG-2, AVC (H.264), WVC1

MPEG, MP3, MP2, PCM, Dolby Digital

.VOB

MPEG-2 (DVD)

MPEG, LPCM, PCM, Dolby Digital

Summary of Contents for GoFlex Cinema

Page 1: ...GoFlex Cinema Multimedia Drive User Guide ...

Page 2: ...ition some of the listed capacity is used for formatting and other functions and thus will not be available for data storage Quantitative usage examples for various applications are for illustrative purposes Actual quantities will vary based on various factors including file size file format features and application software Seagate reserves the right to change without notice product offerings or ...

Page 3: ...ps 17 Powering Off 18 Finding More Help 18 Managing Files on the GoFlex Cinema Multimedia Drive 19 Finding the Files You re Looking For 19 Moving or Copying Files with the GoFlex Cinema Multimedia Drive 20 Suspending and Restarting a File Transfer 21 Re indexing Files on the GoFlex Cinema Multimedia Drive 22 Avoiding Duplicate Files on the Multimedia Drive 22 Deleting Files from the Multimedia Dri...

Page 4: ... TV 36 Disconnecting the Multimedia Drive from Your Computer 36 Updating the GoFlex Cinema Multimedia Drive Firmware 37 Adding More Storage Capacity to the GoFlex Cinema Multimedia Drive 38 Rebooting the Multimedia Drive 38 Returning the Multimedia Drive to Its Factory Default Settings 39 Customizing the GoFlex Cinema Multimedia Drive 41 Changing the Menu Language 41 Changing the Automatic USB Imp...

Page 5: ... Multimedia Drive User Guide 5 Common Problems and Solutions 47 Recovering After a Firmware Update Failure 51 Manually Returning the Multimedia Drive to its Factory Default Settings 52 Finding More Help 52 Index 53 ...

Page 6: ...ive see page 8 What else you need see page 8 GoFlex Cinema Multimedia Drive Features First familiarize yourself with the features of your new GoFlex Cinema multimedia drive For more information about these features see Understanding the Multimedia Drive s LEDs on page 34 Connecting External USB Devices on page 11 Returning the Multimedia Drive to Its Factory Default Settings on page 39 Figure 1 Go...

Page 7: ...With the GoFlex Cinema Multimedia Drive With the GoFlex Cinema multimedia drive you can Enjoy your digital videos photos and music files on your TV Play media files stored on an external USB storage device like a flash drive or thumb drive Enjoy your digital photos and videos straight from your camera or camcorder Browse and search your media files from a single location Figure 2 GoFlex Cinema Mul...

Page 8: ...Need In addition to the components listed in the previous section you also need Television with Available HDMI connectors OR composite video connectors Video resolution PAL 576i 576p 720p 1080i 1080p or NTSC 480i 480p Computer with an available USB port and running Windows XP Windows Vista or Windows 7 OR Mac OS X 10 5 6 Mac OS X 10 5 8 or Mac OS X 10 6 7 or later Audio video cables such as an HDM...

Page 9: ...e connected to your computer Note If the GoFlex Cinema multimedia drive is currently connected to your TV disconnect it before starting See Disconnecting the Multimedia Drive from Your TV on page 36 to disconnect safely 1 Connect the GoFlex Cinema multimedia drive to your computer using the included USB cable then connect it to a power source using the power adapter with the correct plug Note You ...

Page 10: ...onnect safely 1 Power off the multimedia drive then disconnect the GoFlex Cinema drive from the GoFlex Cinema dock following the instructions on page 35 2 Dock the GoFlex Cinema drive in your GoFlex Desk dock 3 On your computer drag and drop your media files to the GoFlex Cinema drive 4 Safely disconnect the GoFlex Cinema drive from the GoFlex Desk dock following the instructions that came with yo...

Page 11: ... USB hub to connect multiple devices won t work When you connect a USB device to the multimedia drive the Home screen opens and the device appears as an icon Caution To avoid overheating the multimedia drive do not place anything on top of it such as a cable box or USB device Always place the multimedia drive on a flat surface never on top of any other electronic device The GoFlex Cinema multimedi...

Page 12: ...me folder See Moving or Copying Files with the GoFlex Cinema Multimedia Drive on page 20 for more information One helpful guideline is to use automatic transfer for digital cameras and camcorders and manual transfer for external USB drives For help viewing photos and videos from your digital camera or camcorder see Playing a Personal Video from a Digital Camcorder on page 27 or Viewing Photos from...

Page 13: ...icon for a connected USB device then press OK to browse the files on that particular device Access the most recently played files by selecting their thumbnails in the Recent box then pressing OK Select Settings then press OK to manage your multimedia drive settings See Managing the GoFlex Cinema Multimedia Drive on page 34 Select the Resume icon then press OK to restart file transfers See Suspendi...

Page 14: ...creens have special menus that open when you press Menu on the remote The menu opens across the top of the screen like the example shown in Figure 4 Different screens have different menus For example if you press Menu while viewing a photo the Photo menu opens as shown in Figure 5 on page 15 Figure 4 Browse Screen with Menu Open Menu for Browse Screen ...

Page 15: ...x Cinema Screens and Menus Finding On screen Information Almost every GoFlex Cinema screen includes an Information icon in the top right corner Press the at any time to find on screen help for the screen you re viewing Figure 5 Photo Menu Example Only Photo Menu ...

Page 16: ...creens and menus by Using the arrow buttons to move through the menus and screens Pressing OK to complete a selected action or open a selected screen Pressing the Stop button to select and deselect files on the Browse screen Pressing Menu to display the current screen s menu if any and pressing Menu again to close it Figure 6 Multimedia Drive Remote Zoom In and Out Forward Skip Stop Fast Forward P...

Page 17: ... and left arrow buttons jump the video forward right or back left 20 minutes Menu Menu Display the menu for the current screen Choose an action such as Copy Move or Delete for a selected file OK OK Confirm a menu selection Information Get information about the current screen Back Move back to the previous screen Play Pause Play or pause a video song or photo slideshow Reverse Reverse the current p...

Page 18: ...lex Cinema multimedia drive press the Power button on the remote Finding More Help Seagate Support provides a broad range of resources including FAQs a knowledge base and a community forum to help you solve any problem you might have while using the GoFlex Cinema multimedia drive Go to www seagate com support then click Support and Downloads ...

Page 19: ...rive see page 22 Delete files from the multimedia drive see page 23 Finding the Files You re Looking For You can search your media files three ways By browsing through the full list of videos see page 25 photos see page 31 or music see page 29 By browsing through your files as they are stored on the multimedia drive and any USB device connected to it see page 20 By searching the index compiled by ...

Page 20: ...en press OK Show All Media Show Videos Show Photos Show Music 4 Navigate through your files and folders to find what you re looking for Moving or Copying Files with the GoFlex Cinema Multimedia Drive To reorganize your files once they ve been copied to the multimedia drive you can move or copy them one of two ways By connecting the multimedia drive to your computer using the included USB cable the...

Page 21: ...t owners rights in content usage Suspending and Restarting a File Transfer If you are transferring a large number of files or one large file from a USB device to the multimedia drive or if you are moving or copying those files from one folder to another on the multimedia drive you may need to suspend the transfer for instance if someone else needs to access a file on the multimedia drive When a fi...

Page 22: ... When you select automatic transfer the multimedia drive transfers all the video photo and music files stored on the device even if some of those files were transferred previously Without some care you could unintentionally transfer the same file or set of files to the multimedia drive multiple times This can create a lot of confusion as you search for specific files and if what you are transferri...

Page 23: ...me Be careful not to delete any important file if the only copy you have is on the multimedia drive To delete files from the multimedia drive 1 From the Home screen find the files you want by browsing or searching as described in Finding the Files You re Looking For on page 19 2 Select a file then press the Stop button to select it Press Stop again to deselect a file Continue to select files until...

Page 24: ...ive to watch digital videos and DVD files in supported formats stored on The GoFlex Cinema multimedia drive An external USB drive connected to the multimedia drive s USB port A digital camera or camcorder connected to the multimedia drive s USB port Supported Video Formats The multimedia drive supports videos in these formats Note The GoFlex Cinema multimedia drive does not support DTS audio If a ...

Page 25: ...list or press Menu to quickly sort the video files to suit your needs Select View Mode select Show Thumbnails or Show List then press OK to change your view of the videos Select Sort select a new order then press OK to reorganize the video list You can also choose to view DVD files only by selecting Show DVDs then pressing OK TIP See Finding the Files You re Looking For on page 19 for more ways to...

Page 26: ...om the multimedia drive Viewing Subtitles To turn on a video s subtitles 1 While watching a DVD file press Menu The video pauses and the Videos menu opens 2 Select Subtitle 3 Select the language you want then press OK To turn off a video s subtitles repeat steps 1 and 2 select Off then press OK Listening to the Video in Another Language To select a different language for the video dialog 1 While w...

Page 27: ...B Devices on page 11 for more information 3 Navigate to the Videos screen see Playing a Video on page 25 The artwork appears in thumbnail view on the Videos screen Playing a Personal Video from a Digital Camcorder If you have a digital camcorder or camera you may be able to view your personal videos by connecting your camera to the multimedia drive To view a personal video 1 Connect your camcorder...

Page 28: ...ive to listen to music in supported formats stored on The GoFlex Cinema multimedia drive An external USB drive connected to the multimedia drive s USB port Supported Audio File Formats The multimedia drive supports these songs in these formats Note Some Digital Rights Management DRM protected content may not be supported on the GoFlex Cinema multimedia drive For a list of supported file extensions...

Page 29: ...See Finding the Files You re Looking For on page 19 for more ways to find a particular song 3 Select the song you want then press Play Pause or OK to start the song 4 Use the remote to control playback just as you would on a CD or digital music player See Using the Remote on page 16 for more information 5 Press the Volume buttons on the remote to adjust the sound Setting Up Continuous Play and Shu...

Page 30: ... the image is in the proper place To display album art in thumbnail view 1 On your computer find the album art you want 2 Drag the image into the folder that contains the matching digital music album 3 Drag that album folder onto an external USB device and connect it to the multimedia drive then transfer the files from the USB device to the multimedia drive See Connecting External USB Devices on p...

Page 31: ...s USB port Supported Photo File Formats Viewing Your Photos You can use the multimedia drive to view individual photos or move through a folder of photos at your own pace To view photos 1 On the Home screen select Photos then press OK The Photos screen opens The Photos screen lists all the photo folders discovered on the multimedia drive and any USB device connected to it 2 Use the arrow buttons t...

Page 32: ...deshow You can customize the slideshow by adjusting the timing and transition between photos or setting the slideshow to play as a continuous or shuffle loop You can also add music to the slideshow To view your photos as a slideshow 1 Navigate to the photo folder you want see Viewing Your Photos on page 31 select the first photo in the list then press OK 2 Press Play Pause to start a slideshow of ...

Page 33: ...a to the multimedia drive To view photos from a camera 1 Connect your camera to the multimedia drive using a USB cable 2 Power on your camera The camera appears as an icon on the Home screen and you are prompted to start an automatic or manual file transfer See Connecting External USB Devices on page 11 for more information 3 On the Home screen select your camera then press OK 4 Navigate to the ph...

Page 34: ... 36 Update the GoFlex Cinema multimedia drive firmware see page 37 Add storage capacity to the GoFlex Cinema multimedia drive see page 38 Reboot the multimedia drive see page 38 Return the multimedia drive to its factory default settings see page 39 Understanding the Multimedia Drive s LEDs This section describes how the two LEDs on the multimedia drive see Figure 1 on page 6 indicate status The D...

Page 35: ...der OR On the Home screen select the USB drive icon press Menu select Eject then press OK 3 Carefully unplug the device from the multimedia drive s USB port Disconnecting the GoFlex Cinema Drive from the GoFlex Cinema Dock The GoFlex Cinema multimedia drive has two main parts the GoFlex Cinema dock and the GoFlex Cinema drive See Figure 1 on page 6 To disconnect the GoFlex Cinema drive from the Go...

Page 36: ...isconnect the cables from the TV 3 Unplug the power cable To reconnect the multimedia drive refer to Copying Files onto the GoFlex Cinema Multimedia Drive on page 9 Disconnecting the Multimedia Drive from Your Computer 1 On your computer safely eject the multimedia drive following the instructions for your operating system 2 Turn off the multimedia drive by pressing Power on the remote 3 Disconnec...

Page 37: ...ess OK to close Updating the Firmware To update the multimedia drive firmware you will need an external USB drive formatted with FAT32 and a computer that is connected to the Internet To update the firmware 1 On your computer go to Seagate Support at www seagate com support 2 Follow the on screen instructions to download the new the multimedia drive firmware to your computer 3 Copy the new firmwar...

Page 38: ...ere included with the GoFlex Cinema multimedia drive see What s in the Box on page 8 Stick them to the bottom of your new GoFlex Desk drive to ensure that the drive remains horizontal and properly connected to the GoFlex Cinema dock 3 Copy your media files following the instructions in Copying Files onto the GoFlex Cinema Multimedia Drive on page 9 then continue using your multimedia drive as usua...

Page 39: ...on on the GoFlex Cinema multimedia drive see page 40 Returning to the Factory Default Settings from the Menus 1 On the Home screen select Settings then press OK 2 Scroll right or left to find the System screen 3 Select Reset to Factory Defaults then press OK You are prompted to confirm Remember that all your custom settings including menu language are lost when you return the multimedia drive to i...

Page 40: ...FAULT button Using the end of a paperclip press and hold the FACTORY DEFAULT button for 5 8 seconds Factory default settings are restored Note If you hold the FACTORY DEFAULT button for longer than 10 seconds the TV System setting on the multimedia drive toggles among PAL NTSC and HDMI See Setting the Multimedia Drive for TVs in Other Countries on page 45 for more information If you accidentally c...

Page 41: ...nation folder see page 42 Customize the video settings see page 42 Customize the audio settings see page 43 Adjust the wait time before automatic power off see page 45 Adjust the wait time before the multimedia drive starts indexing see page 45 Set the multimedia drive for TVs in other countries see page 45 Note You can restore the multimedia drive to its factory default settings if necessary See ...

Page 42: ...System screen 4 Select USB Imports Destination Folder then press OK 5 Navigate to the folder you want to use press the Stop button to select it then press Menu The destination folder is changed Setting the Wait Time Before the Screen Saver Starts By default the screen saver starts after five minutes of no activity on the multimedia drive To adjust that setting 1 On the Home screen select Settings ...

Page 43: ...nd Contrast 1 On the Home screen select Settings then press OK 2 Scroll right or left to find the Display screen 3 Select Brightness then press OK 4 Press the up and down arrow buttons to adjust the setting then press OK 5 Select Contrast then press OK 6 Press the up and down arrow buttons to adjust the setting then press OK The settings are changed Customizing the Audio Settings You can change th...

Page 44: ...ode is activated Adjusting the Digital Output Settings To adjust the digital output settings to meet the needs of your audio equipment 1 On the Home screen select Settings then press OK 2 Scroll right or left to find the Sound screen 3 Select Digital Output then press OK 4 Select the setting you want HDMI PCM Supports all digital audio and video including standard enhanced and high definition vide...

Page 45: ... indexing new files after 5 seconds To adjust the wait time before indexing begins 1 On the Home screen select Settings then press OK 2 Scroll right or left to find the System screen 3 Select Idle Time Before Starting Indexing then press OK 4 Select the time interval you want then press OK The wait time is changed Setting the Multimedia Drive for TVs in Other Countries TVs in different parts of th...

Page 46: ...tandard European television resolution NTSC 480i 60 Hz Standard North American television resolution 5 Press OK to change the setting Note If the TV System settings are grayed out on the multimedia drive you can toggle among PAL NTSC and HDMI settings by pressing and holding the FACTORY DEFAULT button for more than 10 seconds HDMI Connector Composite Connector 480i 480p 576i 576p 720i 720p 1080i 1...

Page 47: ...multimedia device placed on top of or underneath another electronic device Caution To avoid overheating the multimedia drive do not place anything on top of it such as a cable box or USB device Always place the multimedia drive on a flat surface never on top of any other electronic device Is the volume on your TV or A V receiver turned down or muted Is the volume on the multimedia drive turned dow...

Page 48: ...ported by the multimedia drive The multimedia drive doesn t recognize my digital camera or camcorder Your digital camera or camcorder may not be compatible with the multimedia drive If your camera or camcorder doesn t appear in the list of devices on your Home screen when you connect it to the multimedia drive it s incompatible for use I moved my multimedia drive to another country and the picture...

Page 49: ...chnology such as MPEG is listed here Supported photo and photo file formats Note The multimedia drive doesn t support JPG files over 20 megapixels Supported audio file formats Supported music playlist file formats BMP GIF JPG JPEG PNG TIFF File Extension Audio Codec s AAC AAC LC APE Monkey s Audio FLAC FLAC M4A AAC LC M4B AAC LC MP3 Layer1 Layer2 Layer3 MPEG2 5 MPA Layer2 OGG OGG Vorbis WAV PCM LP...

Page 50: ...s to change it back File Extension Video Codec s Audio Codec s 3G2 3GPP2 MPEG 4 AAC 3GP MPEG 4 H 263 AMR NB ASF WMV3 WVC1 WMA WMAPRO AVI Xvid MPG1 MPG2 AVC H 264 MJPEG A MPEG MP2 MP3 LPCM PCM Dolby Digital Vorbis AAC AAC LC WMA DAT MPEG 1 MPEG FLV H 263 FLV4 VP6F VP6A AVC MP3 AAC ISO MPEG 2 DVD MPEG LPCM PCM Dolby Digital M2TS MPEG 2 PCM Dolby Digital M4V AVC Dolby Digital MKV Xvid RV40 RealVideo ...

Page 51: ... my file If you suspend a file transfer it may take a few minutes before the multimedia player is available to play your media files Wait several minutes then try playing your file again If the file still won t play try rebooting the multimedia drive see Rebooting the Multimedia Drive on page 38 Recovering After a Firmware Update Failure If a power failure or power surge happens while you re updat...

Page 52: ...e the FACTORY DEFAULT button The Updating screen opens Don t use the multimedia drive until the update is complete Manually Returning the Multimedia Drive to its Factory Default Settings As a last resort try returning the multimedia drive to its factory default settings See Returning to the Factory Default Settings Manually on page 40 for complete instructions Finding More Help Seagate Support pro...

Page 53: ...default settings for multimedia drive 39 deleting media files 23 devices shortcuts to 13 supported USB devices 8 troubleshooting 48 digital camcorders playing videos from a camcorder 27 troubleshooting 48 digital cameras troubleshooting 48 viewing photos from 33 Digital Output setting 44 Digital Rights Management DRM 28 digitized DVDs 26 disconnecting GoFlex Cinema drive from GoFlex Cinema dock 35...

Page 54: ...Before Auto Power Off setting 45 Idle Time Before Screen Saver setting 42 Idle Time Before Starting Indexing setting 45 indexing media files 10 22 adjusting the wait time 45 Information 15 Information button 16 17 25 L language fixing subtitle problems 47 for menus 41 for videos 26 supported subtitle formats 24 LEDs illustration 6 understanding what the colors mean 34 listening to music See music ...

Page 55: ...lly 12 copying files using GoFlex Desk dock 10 copying media files 20 customizing the settings 41 46 deleting media files 9 23 Digital Output setting 44 disconnecting 36 disconnecting a device 35 disconnecting from your computer 36 disconnecting the GoFlex Cinema drive 35 Drive LED illustration 6 factory default button 52 factory default button illustration 6 factory default settings 39 features 6...

Page 56: ...of photos 33 browsing for music 20 Continuous Play setting 29 displaying album cover art 30 listening to music while viewing photos 32 Play All setting 29 playing music 29 playing music continuously 29 Repeat One setting 29 searching for a song 19 Shuffle Loop setting 29 shuffling songs 29 sorting the music list 29 supported music file formats 28 supported playlist formats 28 troubleshooting thumb...

Page 57: ...restoring the multimedia drive 39 Resume icon 21 Resume icon illustration 13 Reverse button 16 17 reversing a video 25 rotating photos 32 S S PDIF Optical PCM setting definition 44 S PDIF Optical RAW setting definition 44 screen icons illustration 13 screens 12 Seagate Web site 18 Seagate Support 18 Search screen 19 searching media files 19 Settings icon 37 Shuffle Loop setting for music 29 Shuffl...

Page 58: ...ally 11 copying files to the multimedia drive manually 12 destination folder for imported files 42 folder structure 12 solving problems 48 supported devices 8 USB Imports Destination Folder setting 42 V video settings 42 adjusting brightness and contrast 43 adjusting the aspect ratio 42 videos 24 27 Aspect Ratio setting 43 browsing for videos 20 controlling DVD features 26 displaying video thumbna...

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