Schweigen IN10PYB, Instruction Manual

Page: 33 / 36

Page 33
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TROUBLESHOOTING
Calling the Technical Assistance
Service Hotline
In the event that the failure is not due to the
faults mentioned in Trouble Shooting, contact
Customer Service.
In Australia,
Customer Service 1300 829 066
In New Zealand,
Customer Service 0800 200 510
Lodging an online Service Request
In the event that failure is not due the reason/s
in the trouble shooting section, you can lodge an
online Service Request.
To lodge Service Request, visit our website
www.schweigen.com.au/pages/support/service-
warranty and click on the link to download the
service request form.
A service request will require the following
information:
• The purchase date
• The model number
• The serial number or batch number (is on either
the sticker on the bottom edge of the door or
back of oven)
• A copy of the purchase receipt (without a receipt
your service request cannot be processed)
FAULTY INSTALLATION
It is not the responsibility of Schweigen Home
Appliances to rectify any incorrect installations.
A service call out fee will be charged for any
Schweigen technician that attends a call, whereby
it is established that the fault is due to an incorrect
installation or non-manufacturing fault. Should the
appliance be installed in such a way that the service
agent is unable to gain access to the appliance,
the person/s who own the premises where the
appliance resides — will be responsible to provide
access to the appliance at their expense.
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