Appendix 17
AV200pro
4.3
Warranty conditions
The warranty is given to purchasers of the manufacturer's products in addition to the warranty
conditions provided by law and in accordance with the following conditions:
1
Warranty coverage
a) The warranty covers the equipment delivered and all its parts. Parts will, at the manufactu-
rer's sole discretion, be replaced or repaired free of charge if, despite proven proper hand-
ling and adherence to the operating instructions, these parts became defective due to
fabrication and/or material defects. Alternatively, the manufacturer reserves the right to
replace the defective product with a comparable product with the same specifications and
features. Operating manuals and possibly supplied software are excluded from the war-
ranty.
b) Material and service charges shall be covered by the manufacturer, but not shipping and
handling costs involved in transport from the buyer to the service station and/or to the manu-
facturer.
c) Replaced parts become property of the manufacturer.
d) The manufacturer is authorized to carry out technical changes (e.g. firmware updates) bey-
ond repair and replacement of defective parts in order to bring the equipment up to the cur-
rent technical state. This does not result in any additional charge for the customer. A legal
claim to this service does not exist.
2
Warranty period
The warranty period for this product is two years. This period begins at the day of delivery from
the manufacturer's dealer. Warranty services carried out by the manufacturer do not result in an
extension of the warranty period nor do they initiate a new warranty period. The warranty period
for installed replacement parts ends with the warranty period of the device as a whole.
3
Warranty procedure
a) If defects appear during the warranty period, the warranty claims must be made immedia-
tely, at the latest within a period of 7 days.
b) In the case of any externally visible damage arising from transport (e.g. damage to the
housing), the person carrying out the transportation and the sender should be informed
immediately. On discovery of damage which is not externally visible, the transport company
and the sender are to be immediately informed in writing, at the latest within 3 days of deli-
very.
c) Transport to and from the location where the warranty claim is accepted and/or the repaired
device is exchanged, is at the purchaser's own risk and cost.
d) Warranty claims are only valid if a copy of the original purchase receipt is returned with the
device. The manufacturer reserves the right to require the submission of the original
purchase receipt.
4
Suspension of the warranty
All warranty claims will be deemed invalid
a) if the label with the serial number has been removed from the device,
b) if the device is damaged or destroyed as a result of acts of nature or by environmental influ-
ences (moisture, electric shock, dust, etc.),
c) if the device was stored or operated under conditions not in compliance with the technical
specifications,
