GBA B 0705 0 E
BA
Page 23 of 24
November 17, 2015
Last revised 11-2015
Rev. 0
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ARRANTY AND SERVICE
10.1 W
ARRANTY CONDITIONS
The manufacturer accepts no liability or warranty in the following cases:
failure to observe notes and instructions given in the Instructions for Use;
use of the product in a manner not conforming to its intended use;
alteration or modification of the appliance or its functionalities;
use of non-original spare parts.
The following wearing parts are not covered by the
warranty: IRK-halogen-infrared-quartz radiator.
Except as otherwise stipulated by special warranty conditions, a 12-month warranty is granted on all prod-
uct vis-a-vis merchants (details are covered by para. 11 of our General Terms and Conditions of Sale).
The warranty granted on appliances is a material warranty valid for a 1-year period, i.e., if a defect should
occur we will send you the relevant part. The defective part must be returned to our address within two
weeks. No claim based on alleged unsoundness of goods or for consequential loss or damage involving
factors unrelated to the appliance will be accepted. Further warranty information is contained in our Gen-
eral Terms and Conditions of Sale or can be made available upon request.
Appliances not produced by ourselves are subject to the warranty terms and conditions or the relevant
manufacturer. These, too, will normally be limited to a material warranty. We do not grant any direct war-
ranty on such items.
10.2 S
ERVICE
IMPORTANT
To enable our customer service to prepare repairs carefully and to provide the ap-
propriate spare parts, please provide the following information when reporting a
customer service requirement:
1.
Your precise address (where applicable, final customer's address, person to contact)
2.
Your contact details such as phone, fax and e-mail (including, where applicable, those of the final
customer)
3.
Times when a customer service visit will be convenient
4.
Exact appliance specifications (consult the nameplate and/or purchase receipt)
5.
Purchase date
6.
Accurate description of the problem or of your service request (including, where applicable, a pho-
to of the defect or installation situation)
Please also keep the purchase receipt on hand. This will help us avoid unnecessary time and costs while
enabling us to work more efficiently for you.
