Schlage ALLEGION MT20W, User Manual

Page: 9 / 36

Schlage • MT20W Enrollment Reader User Guide • 9
Factory Default Reset
Factory Default Reset
To complete a factory default reset for the MT20W reader, disconnect
and reconnect the USB cable. After the reader beeps three times,
present a “MT20W Factory Default Reset” card (CE-000-040).
Troubleshooting
Problem Possible Cause Solution
No beeps or
blinks when
presenting a
card.
Cable not connected
to powered USB port.
Verify the USB cable is connected
to a powered USB adapter or a
computer’s USB port.
Fast blue flash
followed by solid
red inidcator.
Wi-Fi not connected. Verify Wi-Fi settings with ENGAGE
mobile app.
Wi-Fi access point
issues.
Verify you can connect to the
access point from another device
with the same settings and present
the card again. Try moving MT20W
closer to the access point.
Cannot connect
with ENGAGE
mobile app.
Device deleted from
account.
Complete a Factory Default Reset.
See “Factory Default Reset” on
page 9.
Three beeps
not heard when
writing card
data.
Card removed before
data was written.
Leave card on reader until three
beeps are heard.
Wi-Fi or USB is not
connected.
Ensure the indicator is blue. If not,
check for Wi-Fi connection issue
troubleshooting steps if connected
via USB, start the desktop app.
Solid red The ENGAGE desktop
app is not launched or
connected.
Launch the ENGAGE desktop app.
2 red flashes to
solid red with
two short beeps.
Failed connection to
host server.
Check host address within MT20W
settings in the ENGAGE™ Mobile
application.