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User Manual | 03.2021 | v03
www.schaererusa.com
How to Get Help
Hours of Business
Normal Hours
During normal business hours, a SEB Professional representative will answer your call directly.
In case all lines are busy, please leave a message on our voice mail system according to the
instructions that you hear on the voice mail.
Monday through Friday:
8:00AM to 5:30PM EST
Weekends:
8:00AM to 4:30PM EST
Messages received during business hours will be returned in the order they were received.
How to Contact Us (emergencies, machine is not working)
Call our toll free number at 888-989-3004.
• Press “1” for support.
• Press “1” to get service on your coffee machine.
• During normal business hours, a SEB Professional representative will answer your
call directly.
• Should you reach voice mail, please leave a message containing the following
information:
1. Your phone number, including the local area code.
2. Your name.
3. The store’s contact name and phone number including area code.
4. The store address.
5. The machine’s serial number.
6. A brief description of the problem.
Please do not use this procedure for general questions or other non-emergency requests!
How to Get Help
