Ekinox Subsea
– Hardware Manual
EKINOXSUBSEAHM.1.4
6.3. Support
Our goal is to provide the best experience to our customers. If you have any question, comment or problem
with the use of your product, we would be glad to help you, so feel free to contact us:
EMEA:
SBG Systems S.A.S.
3 bis, chemin de la Jonchère
92500 Rueil-Malmaison
FRANCE
Phone: +33 1 80 88 43 70
Americas:
SBG Systems North America, Inc
5932 Bolsa Avenue, Suite #103
Huntington Beach, CA 92649
USA
Phone: +1 (657) 549-5807
6.4. Warranty, liability and return procedure
SBG Systems provides a warranty covering this product against any defect in materials or manufacture for a
period of two (2) years from the date of shipment. In the event that such a defect becomes obvious during
the stipulated warranty period, SBG Systems will undertake, at its sole discretion, either to repair the
defective product, bearing the cost of all parts and labor, or to replace it with an identical product.
In order to avail itself of this warranty, Customer must notify SBG Systems of the defect before expiry of
the warranty period and take all steps necessary to enable SBG Systems to proceed. Upon reception of
required information (Sensor serial number, defect description), SBG Systems will issue an RMA and will
provide return instructions. Customer shall be responsible for the packaging and the shipment of the
defective product to the repair center notified by SBG Systems, the cost of such shipment being borne by
Customer.
This warranty shall not be construed as covering defects, malfunctions or damages caused by improper use
or inadequate maintenance of the product. Under no circumstances shall SBG Systems be due to provide
repair or replacement under this warranty in order a) to repair damage caused by work done by any person
not representing SBG Systems for the installation, repair or maintenance of the product; b) to repair
damage caused by improper use or connection to incompatible equipment, and specifically, the opening of
the housing of the equipment under warranty shall cause the warranty to be automatically canceled.
This warranty covers the product hereunder and is provided by SBG Systems in place of all and any other
warranty whether expressed or implied. SBG Systems does not guarantee the suitability of the product
under warranty for sale or any specific use.
SBG Systems' liability is limited to the repair or replacement of defective products, this being the sole
remedy open to Customer in the event the warranty becomes applicable. SBG Systems cannot be held liable
for indirect, special, subsequent or consequential damage, irrespective of whether SBG Systems has or has
not received prior notification of the risk of occurrence of such damage.
34/42
