1 Template
Instructions
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EC
60
0
EC600 Power Control System
Issue 2.3
Page 18 of 20
10
th
August 2017
Fault
Possible Cause
Proposed Fix
not working
Bluetooth not active on
Device
Ensure that the handheld device has Bluetooth switched on and that
the device supports the Bluetooth 4 standard (BLE).
Bluetooth out of range
Ensure the handheld device is within 7M of the middle of the caravan
/ motorhome.
3.22 Contact details
Sargent Electrical Services Limited provide a technical help line during office hours. Please contact
01482 678981 if you require technical help. For out of hour support please refer to the support section
of the Sargent web site
4 Remote Access & Control
4.1 Swift Command App
The Swift Command app can be down loaded from the Apple App Store or the Android Play store.
A separate Swift Command User Guide is available which covers the operation of the app.
Before you can use the App with your caravan or motorhome you will need to create an account and
sign up to the free communication service. This is a simple process and will be explained further by
your dealer at the vehicle handover. Additional information is available at
4.2 Swift Command Web usage & Description
In addition to the mobile App, you can also use the same account and login details to access the Swift
Command web site.
Here you can update and amend your details, look at location information and history, review system
information and historical data as well as changing some system options and settings.
4.3 Swift Command SIM Coverage & Usage information
The EC600 system contains Mobile SIM with 36 month contract, which commences upon activation at
the Dealership when your vehicle is linked to your customer.
Below is a list of the countries covered by the SIM under a fair usage policy, a complete list is available
at request.
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands,
Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
For vehicles shipping direct to Australia or New Zealand a special world-wide SIM is fitted at the Swift
factory. Please note that if a UK specification vehicle is shipped to these countries the remote features
will not operate.
4.4 Replacement parts
The Control panel contains a small lithium battery to maintain the clock when no other energy supplies
are available this will last in excess of 5 years under normal conditions. The battery is a CR2032 3.0V
The EC630 Communication module contains a special backup battery pack which should last in
excess of 3 years under normal conditions. The pack part number is 16308 available from Sargent.
4.5 Updates
From time to time there may be updates to the system firmware; these updates will be done at service
intervals by your dealership.
