Before calling for assistance, please check the condition that most closely resembles your problem in the following chart, then
try the solutions for that condition.
Visit our Web site at
www.sanyoctv.com
or call toll free
1-800-877-5032.
Problem
Check these Conditions
Try these Solutions
Page No.
TV turns off automatically.
●
Check signal (Cable/Ant.)
connection.
●
Power surge protection feature.
●
Press POWER key.
●
The sleep timer may have been set.
●
Unplug TV momentarily.
7
No picture/sound (digital
picture)
●
Check antenna/external equipment
connections.
●
May be station trouble, NO signal
broadcast.
●
May be MUTE function is on.
●
Adjust antenna.
●
Try a different channel.
●
Press RESET key or restart channel
search.
●
Adjust volume.
8~11
12~13
20
Cannot customize Caption.
●
Digital caption signal not broadcast.
●
Press CAPTION key to select
Analog captioning.
18
No Captioning.
●
Check if station is broadcasting
a Closed-Caption signal. Select
another channel.
●
Press CAPTION key to select
Captioning.
18
Poor Picture/sound (watching
Analog)
●
Check if program is in color.
●
Check antenna/external equipment
connections.
●
Color or Tint misadjusted.
●
May be station trouble.
●
May be MUTE function is on.
●
Try a different channel.
●
Adjust antenna
.
●
Press RESET key to restart channel
search.
●
Adjust volume.
13
20
Blue Screen with Video1,
Video2, Component2,
Component3, or HDMI
displayed.
●
Check Audio / Video connections.
●
Check external equipment
connections.
●
Check external equipment setting.
●
Press INPUT key.
●
Switch on external equipment.
●
Set external equipment output
connections to match input
connections.
8~11
No HDTV Stereo or SAP Sound
●
Check if station is broadcasting a
true MTS stereo signal or a SAP
signal.
●
Press AUDIO key.
13
Cannot select or scan some
channels.
●
Channel may be removed from
memory.
●
Check antenna connections.
●
No digital signal being broadcasted.
●
V-Guide is set to block program-
ming (see page 19).
●
Select CH. Scan Memory and
manually add channels or start CH.
(channel) search.
●
Set V-Guide to ALLOW ALL or press
RESET key to clear all settings and
restart channel search.
18
19
No Cable Channels
above number 13.
●
Cable Channel indicator C should
appear next to channel number.
●
Switch Antenna mode ON.
17
No UHF, VHF Channels OK.
●
Cable Channel indicator C should
not appear next to channel number.
●
Switch Antenna mode ON.
17
Remote Control will not work
TV or other equipment (VCR,
Cable Box, Satellite Receiver,
and DVD).
●
Press TV key to operate the TV.
●
Press VCR key to operate the VCR,
CABLE key to operate Cable Box,
DVD key to operate DVD Player,
and SAT key to operate Satellite
Receiver.
●
Check batteries; see if TV is
plugged in.
●
Check external equipment.
●
Replace batteries.
●
Aim remote control at front of TV
and external equipment.
●
Re-enter brand code.
12
13~15
Menu words seem misspelled
●
May be a different language is
selected.
●
Reselect menu language choice
using the on-screen menu.
20
Cabinet makes popping sound.
●
This is a normal condition during
warm-up and cool down of the
plastic cabinet parts.
Helpful Hints
(Problems/Solutions)
22
Helpful Hints (Problems/Solutions)
