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the
(Un)Pause
button.
Call Queues App
Press the
Queues
button on your phone.
With the Queues Application, you can see the
following details for each queue:
Callers
- Number of callers waiting in queue.
Members
- Number of agents logged into the queue.
Hold Time
- Average hold time for callers since last
reset of queue stats as defined in the Queues module of
your PBX GUI.
Completed
- Number of calls that were completed to
an agent since last reset of queue stats as defined in
the Queues module of your PBX GUI.
Abandoned
- Number of calls that were abandoned by
the caller since last reset of queue stats as defined in
the Queues module of your PBX GUI.
Viewing Details of a Queue
Pressing the
Queues
button will bring up a list of
queues that you are allowed to view and manage.
Pressing the
Details
button for any queue will bring up
the details of the queue.
You can then press the
Callers
or
Members
button to
view information about waiting callers or logged in
members.
Viewing Callers Waiting in Queue
Pressing the
Callers
button for a queue will bring up a
list of all callers waiting in queue.
