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logged in as a dynamic agent.
Highlighting that queue and pressing
the
Login/out
button will log you out.
Pausing Yourself In a Queue
In any queue you are logged into, whether as a
dynamic or static agent, you can pause yourself at any
time. This would be any queue that currently shows
a "
(+)
" or "
(X)
" next to the queue.
Highlighting that queue and pressing the
(Un)
Pause
button will pause you.
Unpausing Yourself In a Queue
Any queue you are logged in to, in which you are
currently paused, will be shown with a "
(P)
" in front of
the queue.
Highlighting that queue and pressing
the
(Un)Pause
button will unpaused you.
When the
All Queues
option is highlighted, when you
press either the
Login/out
or
(Un)Pause
button, the
action will affect all queues. So to pause yourself in all
queues, highlight
All Queues
and press