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Technical Support
In order to request technical support, please send an email with the information below to [email protected]
Product name
Product model number
Serial number of the unit
Brief problem description
Complete company address
Customers with service portal access may maintain their tickets directly in the service portal.
The serial number can be found on the product’s type label on the rear side.
Returning Defective Merchandise
10.1.
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned exclusively by
Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA
number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility.
Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is repaired or
replaced within the stipulated warranty period.
Follow these steps before returning any product to Kontron.
1.
Visit the RMA Information website: http://www.kontron.com/support-and-services/support/rma-information
2.
Download the RMA Request sheet for
Kontron Europe GmbH – Ismaning
and fill out the form. Take care to include a
short detailed description of the observed problem or failure and to include the product identification Information
(Name of product, Product number and Serial number). If a delivery includes more than one product, fill out the
above information in the RMA Request form for each product.
Send the completed RMA-Request form to the fax or email address given on the RMA Request sheet and Kontron
will provide an RMA-Number.
3.
The goods for repair must be packed properly for shipping, considering shock and ESD protection.
4.
Include the RMA-Number with the shipping paperwork and send the product to the delivery address provided in the
RMA form or received from Kontron RMA Support.
Goods returned to Kontron in non-proper packaging will be considered as customer caused
faults and cannot be accepted as warranty repairs.
Summary of Contents for kontron EN00-Z41300-01
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