3
ENGLISH
4 Troubleshooting
The computer detects the box but no new drive
appears.
• Check that the hard disk has been
formatted/partitioned. This is done in Disk
Management under Computer Management
in Windows Control Panel. If the drive has not
already been formatted, it can be done here.
• Check that the enclosed power supply is
correctly connected and that the box is switched
on (see section 3).
• You can try switching to another USB port on
your computer. If the box
is connected via a USB hub, try connecting it
directly to one of the computer’s USB ports.
The box has been installed correctly but data
transfer is slower than expected.
• Check that the box is connected to a USB 3.0
port.
• Check that the USB 3.0 port on your computer
has full speed available. If, for example, it is
a question of a USB 3.0 expansion card for a
laptop, the speed will typically be reduced to
the maximum speed for the laptop’s card port.
• Check that a USB 3.0 cable is being used, e.g.
the one supplied with this product.
• The speed can be limited by the hard disk’s
performance.
If you need further help or assistance with your
Sandberg product, you will find details on the
penultimate page of this user guide.
Have fun with your Sandberg USB 3.0 Hard Disk
Box 3.5”!
