English
57
Troubleshooting
Problem
Action
The spin basket or
drain/supply hose is
frozen.
•
Use warm water to help loosen the water supply hoses
and drain hose, and then disconnect them. Soak them in
warm water.
•
Fill the spin basket with warm water, and then wait for
about 10 minutes.
•
Put a hot towel on the drain hose connector.
•
Reconnect the water supply hoses and drain hose, and
then check if water is supplied properly.
Water drains out
immediately.
•
Make sure the drain hose is not clogged, and is hung over
the drain hose hook. Fill the spin basket halfway with
water, and try spinning again.
•
Lift the end of the drain hose to prevent water from
draining. Fill the spin basket halfway with water, and then
run the Spin cycle after releasing the drain hose.
•
Make sure the drain hose is installed correctly. See the
pages
24
and
25
. Adjust the position of the drain hose as
instructed.
Stains on clothes.
•
Select an appropriate cycle for the laundry. Use the HEAVY
DUTY cycle for stained clothes.
•
Apply a recommended amount of detergent as instructed
by the detergent manufacturer.
•
Clean the magic filter (if it comes with your washer) on a
regular basis.
Has odors.
•
Excessive suds collect in recesses and can cause foul odors.
•
Run a SELF CLEAN cycle to sanitize periodically.
•
Dry the washing machine interior after a cycle has
finished.
Thumping sound
•
Heavy wash loads may cause a thumping sound, and it is
normal.
•
If the thumping sound continues, the washer may be out of
balance. Stop the washer and redistribute the load in the
washer.
If a problem persists, contact a local Samsung service center.
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2023-06-22 5:32:12
2023-06-22 5:32:12
