Samsung WA49B5205AW/US, User Manual

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Troubleshooting
English 54
Troubleshooting
Problem Action
Does not drain and/or
spin.
• Check the fuse or reset the circuit breaker.
• Make sure the electrical voltage is normal.
• Make sure the washing machine is plugged in.
• Make sure the drain hose is pointed downward. (Natural
drain models only)
• Make sure the drain hose is not clogged.
• Make sure the drain hose is not kinked.
• Straighten the drain hose. If there is a drain restriction, call
for service.
• Close the door, and then press or tap Start/Pause (Hold to
Start) . For your safety, the washing machine will not spin
unless the door is closed.
Load is wet at the end of
the cycle.
• Use the High or Extra High spin speed cycle. (Applicable
model only)
• Use high efficiency (HE) detergent to reduce oversudsing.
• The load is too small. Small loads (one or two items) may
become unbalanced and not spin completely.
Leaks water.
• Make sure all hose connections are tight.
• Make sure the water supply hoses' rubber washers are in
the correct position. Screw the hoses on tightly again. See
pages
19 through 22 .
• Make sure the end of the drain hose is correctly inserted
and secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Make sure the water supply hose is not kinked.
• If the water supply pressure is too strong, water may leak.
Close the water tap a little.
• Make sure water is not leaking from the water tap. If it is,
repair the water tap.
Excessive suds.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads,
or lightly soiled loads.
• Don't use Non-HE detergent.
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