34 English
Tr
ouble
shoo
ting
Troubleshooting
Symptom
Solution
Leaks water.
•
Make sure all hose connections are tight.
•
Make sure the water hose's rubber packing is in the correct
position. Screw tightly again.
•
Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
•
Avoid overloading.
•
Use high efficiency (HE) detergent to prevent oversudsing.
•
Make sure the water hose is not kinked.
•
If the water is too strong, water may leak. Close the water tap
a little.
•
Make sure water is not leaking from the water tap. If so,
repair the water tap.
Excessive suds.
•
Use high efficiency (HE) detergent to prevent oversudsing.
•
Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
•
Non-HE detergent is not recommended.
The tub or water/
drain hose has frozen.
•
Use warm water to disconnect the water hose and drain hose.
Soak them in warm water.
•
Fill the tub with warm water, and then wait for about 10
minutes.
•
Put a hot towel on the drain hose connector.
•
Reconnect the water hose and drain hose, and check if water
is supplied properly.
Water drains out
immediately.
•
Make sure the drain hose is not clogged, and is hung over
the drain hose hook. Fill the tub halfway with water, and try
spinning again.
•
Lift the end of the drain hose to prevent water from draining.
Fill the tub halfway with water, and then run spinning after
releasing the drain hose.
•
Make sure the drain hose is installed correctly. See the
installation section of this user manual and adjust the position
of the drain hose as instructed.
Stains on clothes.
•
Clean the magic filter.
Has odors.
•
Excessive suds collect in recesses and can cause foul odors.
•
Run cleansing cycles to sanitize periodically.
•
Dry the washing machine interior after a cycle has finished.
If a problem persists, contact a local Samsung service center.
WA3100M_DC68-03823G-00_EN.indd 34
2017-11-17 4:35:39
