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Troubleshooting
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Information codes
If the washing machine fails to operate, you may see an information code on the display. Check the table
below and try the suggestions.
Code
Action
1C
The Water Level sensor is not working properly.
• Check Water Level Sensor wire harness.
• If the information code remains, contact a customer service centre.
NOTE
When the washing machine displays “
1C
”, the washing machine drains for 3 minutes and
the
Power
button is inoperative during this time.
3C
Check the motor for operation.
• Try restarting the cycle.
• If the problem continues, call for service.
4C
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly connected.
• Clean the mesh filter as it may be clogged.
NOTE
When the washing machine displays “
4C
”, the washing machine drains for 3 minutes and
the
Power
button is inoperative during this time.
4C2
• Make sure the cold water supply hose is firmly connected to the cold water tap. If it is
connected to the hot water tap, the laundry may be deformed with some cycles.
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service centre.
8C
Check the MEMS sensor.
• Power off the washing machine. Wait 2-3 minutes, power on the washing machine,
and then try again.
• If the problem continues, call for service.
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2023-03-27( ) 10:44:55
