Troubleshooting
94
Appendixes
Connecting to a computer
Symptom
Explanation/Solution
Your computer does not recognise your
product.
Disconnect the built-in USB plug of the product from the PC, restart the PC, and then
reconnect product correctly.
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Cannot play back a video file properly on a
PC.
You need a video codec to play back the file recorded on your product. Install or run the
built-in editing software (Intelli-studio).
Check whether the built-in USB plug of the product is connected in the proper direction.
Disconnect the built-in USB plug of the product from the PC, restart the computer, and
then reconnect the product properly.
Your computer may not have the necessary performance specifications to play back a
video file. Check the recommended computer specifications.
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Intelli-studio does not function properly.
Exit the Intelli-studio application, and restart the Windows computer.
Intelli-studio is not Mac OS compliant.
Set
PC Software
to
On
in the Settings menu.
The Intelli-studio programme may not run automatically. If this occurs, access My
Computer or Windows Explorer, open the drive that corresponds to your product, find
Intelli-studio, and then run IStudio.exe.
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Your computer is not playing back videos,
images, or sound located on your product
properly.
Video playback or sound may stop temporarily depending on your computer. The video
or sound copied to your computer is not affected.
If your product is connected to a computer that does not support Hi-speed USB (USB2.0),
the image or sound may not play back correctly. Images, video, and sound copied from
the product to your computer are not affected.
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The playback screen is paused or distorted.
Check the system requirements to play back a video.
Shut down all other applications currently running on the computer.
If you play back a video on your product when it is connected to a computer, the video
may not play back smoothly on the computer, depending on the transfer speed. Copy
the file to your PC, and then play it back.
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