Chapter 5 Troubleshooting
Verizon 4G LTE Network Extender User Guide v1.3
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©Samsung
Power/Status LED Indicator is Blinking
A blue blinking LED indicates the Network Extender is not operational. It may be
starting up, attempting to connect to the Verizon Wireless Network or waiting for
GPS. Please check the LCD display and status page on the Admin Website to
narrow the problem.
Confirm your Network Extender was activated at the time of purchase. If your
Network Extender has not already been activated, call Verizon Wireless Customer
Service at (800) 922-0204 or *611 from your Verizon Wireless mobile phone and
select the option for technical support.
Before contacting Verizon Wireless Customer Service, confirm the following:
•
Is the Internet activity LED on your router blinking?
If it is not, then there may be a communication problem between your
Network Extender and the router. Check that the router is communicating
properly with your ISP. For further router troubleshooting tips, please review
either the router manufacturer's printed or online documentation.
•
Does the GPS icon show the GPS is tracking one or more satellites?
If not, the Network Extender may not be receiving a GPS signal. Move the
GPS antenna as shown in the
Configuring Your Device
chapter.
Alarms
The following alarms may appear on the display of the Network Extender. These
alarms will be displayed on the Network Extender Admin website (local).
Table 3. Alarms in the Network Extender Display
Alarm
Description
Troubleshooting
Out of Service
Ethernet Port Down
The Ethernet port or
connection is not working.
The port connecting your device to the internet is not
operational. Please check that your Ethernet cable is
connected correctly and the switch, router, or internet
gateway is powered on.
Out of Service
MME Communication
Failure
The unit has a
communication failure
with the Verizon network.
There is a communication failure preventing your
device from functioning correctly. Please unplug your
device and then plug it back in again. If the problem
persists for an hour, please contact Verizon Wireless
Customer Service.
GPS Failure
See User Guide
The GPS unit is not
working.
There is a failure in the GPS module preventing your
device from functioning correctly. Please make sure
that the GPS antenna is installed in a location near a
window as shown in the Configuring Your Device
chapter. If the problem persists for an hour, please
contact Verizon Wireless Customer Service.
Out of Service
Device Overheated
The unit has overheated.
Your device is overheating. Please move the unit to an
area with an ambient temperature between 0-50
degrees Celsius (32 -122 degrees Fahrenheit) and
make sure the device is in a well ventilated location.