Chapter 5 Troubleshooting
Verizon 4G LTE Network Extender User Guide v1.3
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The following table lists critical alarms that can halt the functioning of the
Network Extender. These alarms will be displayed in the Network Extender
Admin Website (Local) chapter.
Table 4. Alarms in the Network Extender Admin Website (Local)
Alarm
Description
Troubleshooting
PROCESS_DOWN
An application block is
deactivated/terminated.
There is a temporary process alert but your device is
still functioning correctly. No action is needed and the
alert should clear itself. If the alert persists please see
the troubleshooting section of the user guide.
DISK_FULL
Disk usage has exceeded
a threshold.
There is a temporary disk usage alert but your device
is still functioning correctly. This alert should clear
itself. If the alert persists for a long time please check
the number of users in the "Connected Devices" tab
and see the capacity section of the user guide.
MEMORY_FULL
Memory usage has
exceeded a threshold.
There is a temporary memory usage alert but your
device is still functioning correctly. This alert should
clear itself. If the alert persists for a long time please
check the number of users in the "Connected Devices"
tab and see the capacity section of the user guide.
OVERLOAD
Average CPU load has
exceeded a threshold.
There is a temporary CPU load alert but your device is
still functioning correctly. This alert should clear itself.
If the alert persists for a long time please check the
number of users in the "Connected Devices" tab and
see the capacity section of the user guide.
CLOCK_FAIL
The clock is abnormal.
There is a failure preventing your device from
functioning correctly.
If you are using GPS, please ensure that the GPS
antenna is installed in a location near the window. If
you are not able to receive GPS information after
repositioning the antenna, you may need to purchase
and install an external outdoor antenna. You may
need to check your firewall settings as defined in the
user guide.
If you still experience an issue after checking your
GPS installation, please see the troubleshooting
section of the user guide.
PORT_DOWN
Outer Ethernet port is
down.
The port connecting your device to the internet is not
operational. Please check that your Ethernet cable is
connected correctly and the switch, router, or internet
gateway is powered-on.
FUNCTION_FAIL
All RU paths are disabled.
There is a failure preventing your device from
functioning correctly. Please restart your device. If the
problem still persists, please contact Verizon Wireless
Customer Care.
OVER_POWER
RU output power has
exceeded the normal
range.
There is a failure preventing your device from
functioning correctly. Please contact Verizon Wireless
Customer Care.
TOD_MSG_MISSED
TOD message is not
received from GPSR.
There is a failure preventing your device from
functioning correctly. Please verify if the GPS antenna
is properly installed. Please contact Verizon Wireless
Customer Care if the issue is not resolved.
