Samsung UE55BU8000K E-Manual Download Page 5

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Diagnosing TV operational issues

238 Self Diagnosis

238 Cannot select Signal Information in Self Diagnosis.

240 Getting support through Remote Management

240 Finding the contact information for service

240 Requesting service

FAQ

The TV Screen does not Display Properly

The TV does not Turn On

The Picture is Distorted, or No Sound Comes Out of the
Sound Bar

Network Access is not Available

There is No Sound or the Speakers are Making an Odd Sound

The Remote Control does not Work

Updating the Software

Summary of Contents for UE55BU8000K

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link ...

Page 2: ...Home Screen 68 About the Menu Home Screen 72 Using a Samsung account 74 Using the Shortcuts 77 Using Workspace 84 Using the Apps Service 88 Using the e Manual 90 Using the Internet 91 Using SmartThings 96 Playing pictures video music 102 Using Multi View 104 Using Bixby 109 Using the Game Bar TV Viewing 114 Using the Guide 118 Recording programmes 121 Setting Up Schedule Viewing 122 Using Timeshif...

Page 3: ...self 215 TV The Frame TV cannot be turned off 215 Unable to power on 215 The TV remains on or does not turn on automatically 216 Unable to find a Channel 216 The TV image does not look as good as it did in the store 216 Displayed video looks blurry 217 The picture is distorted 217 There is a dotted line on the edge of the screen 217 The picture won t display in full screen 217 The Subtitle functio...

Page 4: ...work 229 External devices cannot be operated with the TV remote control Recording Issues 230 The Timeshift or recording function cannot be used 230 Cannot record videos received from an external device or Samsung TV Plus 230 The Format Device message appears when the Timeshift or recording function is used 230 The recorded files on the TV are not played back on a PC Apps 231 I launched an app but ...

Page 5: ...ting support through Remote Management 240 Finding the contact information for service 240 Requesting service FAQ The TV Screen does not Display Properly The TV does not Turn On The Picture is Distorted or No Sound Comes Out of the Sound Bar Network Access is not Available There is No Sound or the Speakers are Making an Odd Sound The Remote Control does not Work Updating the Software ...

Page 6: ...7 Using the Remote control 279 Using the accessibility menu 283 Using the TV with Voice Guide on 285 Using the guide 289 Using Schedule Viewing 290 Using the Channel List 292 Recording 295 Using Smart Hub 298 Launching the e Manual 299 Using Bixby ...

Page 7: ...de Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI Smartphone Screen Sharing Smart View Screen Sharing Tap View Samsung DeX SmartThings Camera Sh...

Page 8: ...he connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theatres to your TV The image on your TV may differ from the ...

Page 9: ...on your TV may differ from the following figure depending on the product model and region It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connection Type to Dual A connection method may differ depending on the model or geographical area The DVB T2 system may not be supported depending on the geographical area 9 ...

Page 10: ...etwork Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the network if your network speed is below 10 Mbps T...

Page 11: ...Settings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 11 ...

Page 12: ...PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Menu Settings All Settings Connection Network Network Status Try Now Checking the network connection status Menu Settings All Settings Connectio...

Page 13: ...IP Remote Try Now You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party custom controller is installed and configured specifically for a Samsung TV and if your Wi F...

Page 14: ...ithout using a wireless router To maximise the network performance when a 6 GHz access point is connected turn off the Wi Fi Direct function This function may not be supported depending on the model Changing the name of the TV Menu Settings All Settings Connection Device Name Try Now You can change the name of the TV on the network Select User Input at the bottom of the list and change the name 14...

Page 15: ... information on how to share the screen with your mobile device refer to Menu Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Using Apple AirPlay Use AirPlay if y...

Page 16: ... Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music The displayed TV screen may differ depending on the model This function enables Screen Sound Mirroring by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away...

Page 17: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 17 ...

Page 18: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 19: ... device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an externa...

Page 20: ...d depending on the model or geographical area For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote 2 Edit You can rename the input ports and change the device icons 3 Information You can view detailed information about an external device 4 Add to Home You can add the port of an external device to the Home Screen for quick switching 20 ...

Page 21: ...not be supported depending on the model or geographical area Workspace Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Workspace Connection Guide Displays device connection instructions For more information refer to Connection Guide Universal Remote Lets you register external devices to your Samsung remote control and control them using the...

Page 22: ...ion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports i...

Page 23: ... Optical on the Sound Output menu Menu Settings All Settings Sound Sound Output Try Now Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 chann...

Page 24: ...Connected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending on network conditions When sharing content with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration qual...

Page 25: ...TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame 43 inch or larger models The Serif OLED TV Learn about the buttons on the Samsung Smart Remote 25 ...

Page 26: ...e the channel enter a PIN ZIP code and etc When pressed for 1 second or more the Shortcuts menu screen appears If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feature in use Multi View Press the button to directl...

Page 27: ...ch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remot...

Page 28: ...About the Samsung Smart Remote The Frame 32LS03B model BU8 Series Learn about the buttons on the Samsung Smart Remote 28 ...

Page 29: ...e screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc When pressed for 1 second or more the Shortcuts menu screen appears Colour button When pressed coloured buttons appear on the screen Use this button to access additional options that are specific to the feature i...

Page 30: ...ps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsu...

Page 31: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote 31 ...

Page 32: ... screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc When pressed for 1 second or more the Shortcuts menu screen appears If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directiona...

Page 33: ...ch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remot...

Page 34: ... to operate the TV When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV then press and hold the and buttons simultaneously for 3 seconds or more 34 ...

Page 35: ...onnected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control The TV memorises both the external device and its connection port HDMI 1 HDMI 2 etc If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the e...

Page 36: ...DMI cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote contro...

Page 37: ...nected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Menu Settings All Settings Connection External Device Manager Input Device Manager Bluetooth Device List Try Now If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again If you connect a mouse it is available only in the Interne...

Page 38: ...ey Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in the menu may differ depending o...

Page 39: ...roller BT O USB O Xbox 360 controller USB O Xbox Elite Wireless Controller Series 2 BT O Xbox Adaptive controller BT USB Sony Dualsense BT O USB O DualShock 4 BT O USB O Google Stadia controller USB Not support Wi Fi Not support Amazon Luna controller BT O USB O Wi Fi Not support Joytron CYVOX DX USB O Logitech F710 USB O F510 USB O F310 USB PowerA MOGA XP5 X Plus Bluetooth controller BT USB Nvidi...

Page 40: ...t press Mute the sound A button or X button Sony Only Enter OK B button or O button Sony Only Return Cancel Long pressed B button or O button Sony Only Exit Home button Gaming Hub landing page Gaming Hub supported countries Smart Hub landing page Long pressed Home button During cloud game play Quick panel Option button on the left Game Bar when Game Mode is turned on and an external source is conn...

Page 41: ...ettings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related sugges...

Page 42: ...ting Buttons Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text with your voice may not be supported for some functions...

Page 43: ...us apps view photos and videos or listen to music stored on external storage devices and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to the network Some Smart Hub features may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your network service 4...

Page 44: ...ation Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Settings All Settings General Privacy Terms Privacy Try Now In order to rescind your consent to mandatory terms and conditions related to Smart Hub launch Reset Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now 2 S...

Page 45: ... depending on the model or geographical area For more information refer to Using Samsung Gaming Hub Art When you are not watching TV or when the TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display the content This function is supported only in The Frame For more information refer to Using Art Mode 5 Media View a variety of TV programmes In...

Page 46: ...d depending on the app This function may not be supported depending on the model Automatic Mirroring from Multi View Menu Settings All Settings General Privacy Start Screen Options Autorun Multi View Mirroring If you screen mirror your mobile device the Multi View automatically displays the device screen Navigate to this option to enable or disable the feature This function may not be supported de...

Page 47: ...ry sold separately is connected Testing Smart Hub connections Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings To reset Smart Hub enter the PIN The default PIN is 0000 for France and Italy 1111 You can set the PIN in Menu Settings All S...

Page 48: ...odels the Ambient Mode is integrated in the Art mode This function may not be supported depending on the model In Ambient Mode some functions may not be supported View Help Cinemagraph My Album The image on your TV may differ from the image above depending on the model and geographical area 1 Getting to Know Ambient Mode Press View Help to briefly view information about Ambient Mode including func...

Page 49: ...nding on the model or geographical area Changing art work Change the artwork to display in Ambient Mode Press the Up button on the remote control to move the focus to an artwork Use the left or right directional button to move to the desired art work and then press Select button on the remote control View Details View detailed information about the selected image Favourite Add or delete specific i...

Page 50: ...t Time Filter You can select any background time format for content Colour Changes the Colour of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the content Shadow Effects Applies a shadow effect that you select to the content Filter You can select a image filter effect to content BGM Mode You can add a background music to content 50 ...

Page 51: ... interior design content created by the world s finest artists and designers Cinemagraph Adds a looping animation to a specific part of the photo to make it more attention grabbing My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen To import photos from your mobile device or Samsung Cloud use the SmartThings app on your mobi...

Page 52: ... wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimisation depending on network conditions A created Background Theme can be set as the background for content To set it as the background for content press the Select button on the remote control while in Ambient Mode and select Edit...

Page 53: ...htness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Entering the TV viewing screen from Ambient Mode To access the TV screen...

Page 54: ... the brightness and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode Configure the motion sensor settings by using Art Mode Options left directional button Art Art Mode Options at the bottom of the Art home displayed on the...

Page 55: ...in full screen for 30 seconds If you like the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press Select button on the remote control to use the following menu options Available content categories may differ depending on the model or geographical area Changing art work Change the artwork to di...

Page 56: ... desired mat style and colour and press either the Select or button Supported border styles may differ if the image aspect ratio is not 16 9 or the image resolution is lower than the recommended resolution Recommended resolution 1920 x 1080 for 32LS03B models or 3840 x 2160 for 43 inch and larger models Screen Settings Customise the Art mode screen settings to suit your preferences Brightness Adju...

Page 57: ...ecent Manage recently displayed images Favourites Manage images saved in Favourite Slideshow Play images in Favourite as a Slideshow If a Slideshow is playing and you want to change the slide playback mode and image transition interval press Select button on the remote control and select Slide Options Delete Select and delete multiple images in Favourite simultaneously 57 ...

Page 58: ... found at the bottom of the Art home To configure the option settings scroll down to the far bottom Sleep After The TV automatically turns off if no motion is detected around the TV for a specified period of time Press the Select button to specify a time period Night Mode The TV automatically turns off if no light is detected around the TV This mode detects lights around the TV to automatically tu...

Page 59: ...emory An alternative way to run the USB memory is to navigate to Menu Connected Devices and select the USB memory 3 Navigate to the folder that contains the image file you want to save to the TV and then select Options Send to Art Mode 4 Select the image and press Send The image stored in the USB memory is saved under Art mode Recommended resolutions 16 9 1920 x 1080 32 inch model 3840 x 2160 43 i...

Page 60: ...eate Mount Combine the 2 to 3 images to create a single image My Album select content such as Dynamic Filter or Auto Gallery and then press Select Photo to set the content as mobile photos Subscribing to Art Mode Membership Applying border styles and colours to images more Art Mode Options Setting the brightness for Art mode Setting Sleep After When no motion is detected for the time specified in ...

Page 61: ...tion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is installed too high or too low the sensor may not work normally The motion sensor may sense motion from a flashing LED a pet a car moving outside the window or othe...

Page 62: ...Music Apps and Devices The image on your TV may differ from the image above depending on the model and geographical area 1 Learn More Provides information about Samsung Gaming Hub and details on how to use devices 2 Accessories and Music Controllers Select a Controller to connect to the TV For supported controller list information refer to Using the Gamepad Audio Select an Audio Device e g Gaming ...

Page 63: ...be to service offered by the Samsung Gaming Hub Select a game to view the game details Installation of related apps is required to run some games Game Activity and Options Game Rating Lock Personalisation Settings Tutorial The image on your TV may differ from the image above depending on the model and geographical area 63 ...

Page 64: ...Game Rating Lock Set the age limit for playing games The age limit is only supported to cloud game browsing domain in Gaming Hub Personalisation Settings Tailored content is recommended according to the games recently played by the user and the content the user is interested in Tutorial Provides information about the Samsung Gaming Hub and details on how to use devices 64 ...

Page 65: ...tional button Media APPS Move Remove Recent On Now The image on your TV may differ from the image above depending on the model and geographical area 1 APPS Install a variety of apps offered by Smart Hub such as video music sports and game apps and use the apps from the TV To use APPS make sure the TV is connected to a network For more information refer to Using the Apps Service 65 ...

Page 66: ...ve the focus to the app to move and then press and hold the Select button 3 Removing an item on the Home Screen From the end of the APPS list select Edit List Move the focus to the app to uninstall and press the down directional button on the remote control Select Remove from the option menu This removes the app from the Home Screen list APPS Recent On Now 4 Recent Access your last watched TV prog...

Page 67: ... subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geographical area Media Options This menu can be found at the bottom of the Media home To configure the option settings scroll down to the far bottom This function may not b...

Page 68: ...ccount For more information refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewing schedule recording etc If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are availabl...

Page 69: ...nformation about the Intelligent Mode refer to Using Intelligent Mode Picture Mode Change the picture mode for the optimal viewing experience Press the Select button to change the Picture Mode Picture Setup Easily configure the screen settings Brightness Contrast Sharpness Colour and Tint G R Sound Mode You can select a sound mode to optimise your listening experience To change the sound mode pres...

Page 70: ...s press the down directional button and then select Accessibility Shortcuts Audio Language You can change to the audio language you want to hear To make fine adjustments press the down directional button and then select Go to Audio Options Sleep Timer You can turn off the TV automatically at a specific time To change the sleep time press the Select button To set the specific time at which the TV t...

Page 71: ... the spectrum of colours on the TV screen To change to a colour space that you want press the Select button To set the detailed options press the down directional button and then select Colour Space Settings Power and Energy Saving Display the Power and Energy Saving menu Reduce energy consumption by changing your power preferences and other energy saving options These functions may not be support...

Page 72: ...sung account Menu Settings All Settings General Privacy System Manager Samsung Account Sign In Creating a new account Menu Settings All Settings General Privacy System Manager Samsung Account Create Account Managing your Samsung account Menu Settings All Settings General Privacy System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions S...

Page 73: ...roduct Registration You can register the current TV or see the registered information You can easily receive services after product registration You can see the registered information or delete it at the Samsung account website https account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favourites and website bookmarks...

Page 74: ...ress the button This function may not be supported depending on the model and geographical area Shortcuts Sources e Manual Settings TTX MIX Terrestrial The image on your TV may differ from the image above depending on the model and geographical area 1 Sources You can select an external device connected to the TV 2 Channels You can add move or remove broadcast channels 3 e e Manual Displays the e M...

Page 75: ... You can access the TTX menu screen 6 Terrestrial Cable Satellite or Service Provider Choose the broadcast type of the content Terrestrial Cable Satellite or Service Provider This function may not be supported depending on the incoming broadcast signal 75 ...

Page 76: ...hannels area Moving channels 1 Move the focus to the channel to move 2 Press the down directional button 3 Select Move 4 Move the selected channel to the desired location 5 Press the Select button The selected channel is moved Removing a channels 1 Move the focus to the channels to remove 2 Press the down directional button 3 Select Remove The selected channel is removed 76 ...

Page 77: ...able in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen Menu Connected Devices Workspace Windows PC Easy Connection You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructions on the screen to download and install the Easy Connection to Screen PC app Then you can easily conn...

Page 78: ...is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the Workspace function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via...

Page 79: ... you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network Properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is requi...

Page 80: ...ter How to check the Username Windows OS Control Panel User Account Control Mac OS System Preferences Users Groups 3 Password Enter the password for the login account For use of PIN do not enter PIN but the specified password of the computer 80 ...

Page 81: ...e Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To add a folder to share click the Add button at the bottom 4 Select a folder and then click Add It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition ...

Page 82: ...ng the Web Service Select the Add Web Service icon Use the bookmarking function of the Workspace browser you can add or delete the web service link to or from Workspace To add the web service you must be signed in to your Samsung account The number of web services that can be added to Workspace is limited Workspace browser not share data with Internet Web browser outside from Workspace 82 ...

Page 83: ...he web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Workspace Pass may not work depending on the site policy Workspace Pass only working on Workspace To securely access the web service you can use the Workspace browser s automat...

Page 84: ...ed The default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to dow...

Page 85: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 86: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 87: ...ove 2 Select Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen a...

Page 88: ...obile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting Accessibility Guidance FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics Sele...

Page 89: ...cal support Home Guide Smart Features Media Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 L...

Page 90: ...from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Media Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering yo...

Page 91: ...e has been paired 2 Select Register to register the device To register a home appliance make sure that it uses IR and is detectable in the area around the TV Supported devices and options may differ depending on the model Select Close Then the device registration pop up does not appear You can register a device in Menu Connected Devices SmartThings Add Device If you select a mobile device that is ...

Page 92: ...rbell to your TV to receive a notification of the doorbell video and speak with the visitor while watching TV Only WWST Works with SmartThings certified doorbells are supported Supported options may vary depending on the device Controlling the TV from the mobile app From the mobile SmartThings App use the TV remote control functionality such as On Off Channel Volume and four directional keys You c...

Page 93: ...e options may differ depending on the device Place Displays all places connected via the SmartThings app Devices near TV Displays all the detected devices that can be connected and controlled You can run the control options after selecting a desired device Available options may differ depending on the device 2 Add Device Displays the list of devices that can be registered on your TV You can regist...

Page 94: ...droid 7 0 or later iPhone Series iOS 7 1 or later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access https www smartthings com p...

Page 95: ...ing on SmartThings Hub from the TV Menu Connected Devices SmartThings Settings SmartThings Hub Using SmartThings Hub To use the Zigbee protocol purchase a SmartThings dongle USB type separately Models that support the SmartThings dongle include QLED TV OLED TV BU8 Series The Serif The Sero and The Frame released in 2022 To check the dongle connection navigate to Menu Connected Devices SmartThings ...

Page 96: ... TV is a model that uses the One Connect box the USB C port on the back of the TV is for a USB camera and does not support media content playback To play media content use the USB port on the One Connect box You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important file...

Page 97: ...nt list in the device appears 2 Select a media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia co...

Page 98: ...nctions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions may differ with the content you are viewing or playing Pause Play Pauses or plays the multimedia content Jump ...

Page 99: ...by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file format Video files using the mjpeg codec do not support a 360 degree view When a video or photo does not supp...

Page 100: ...ally adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied during double speed playback Videos that support a 360 degree view m...

Page 101: ...s transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the...

Page 102: ...iew mode select Add View at the bottom right to add the screen you desire Change app source The image on your TV may differ from the image above depending on the model and geographical area When Multi View is running press the Select button to configure the following menus This function and the provided options for each menu icon may not be available depending on the model and region Select conten...

Page 103: ...he start and stop of this function can also be voice controlled by pressing the button on the Samsung Smart Remote When the button is available on the Samsung Smart Remote you can enter the Multi View function by pressing its button This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on Mu...

Page 104: ...ung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking Wh...

Page 105: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 105 ...

Page 106: ... your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Voice Settings Menu Settings All Settings General Privacy Voice Bixby Voice Settings Try Now Language You can change Bixby s ...

Page 107: ...Hi Bixby Alexa but Bixby Alexa does not answer in Troubleshooting Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model or geographical area Privacy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommende...

Page 108: ...lication or contract To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now If the settings for the service provider are not configured yet configure them in Menu Settings All Settings General Privacy Reset Try Now Servi...

Page 109: ...Lag Game Picture Mode Screen Ratio Minimap Zoom Sound Output Help guide Game Settings The image on your TV may differ from the image above depending on the model and geographical area 1 Input Lag Set the Input Lag status for playing games If you select Fastest the Game Motion Plus mode is turned off When you increase the values for Judder Reduction in Game Motion Plus Settings Game Bar Game Settin...

Page 110: ...e screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 4 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate For the Minimap supported resolution refer to the table below Game Bar Screen Ratio Resolution set in PC 21 9 2560 x 1080 50 60 Hz 2560 x 10...

Page 111: ... HDR Shown as On when an HDR game is running VRR Shows the variable refresh rate Using FreeSync The FreeSync feature allows you to play seamless games without video interruption or delay To use the FreeSync feature activate the FreeSync feature from the external device Models that support FreeSync Premium Pro The Frame 55 inch or larger models QLED TV except for Q6 B Series 50Q80B model The Serif ...

Page 112: ... the model The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device If the connected external device is a gaming device the function does not work even if you ch...

Page 113: ...080p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output properly try to solve the problems as shown below Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution Restart the game after exiting it Select the same resolution as t...

Page 114: ...oose a programme to watch and set up a schedule viewing or recording Service Provider settings in initial setup may not be supported on geographical area The Record function may not be supported depending on the model geographical area To access information or additional features provided in the Guide from analogue channels you must set Service Provider during the initial configuration stage To vi...

Page 115: ...ge on your TV may differ from the image above depending on the model and geographical area 1 Channel Filter View channels and programmes classified by type 2 Edit Channels Edit channels stored on the TV For more information refer to Using the channel edit function 115 ...

Page 116: ...an cancel scheduled viewings View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal Record You can make a recording of a current programme Stop You can stop the recording function that is currently running Edit Recording Time You can change the start and end times of scheduled programme recordin...

Page 117: ...ategorised by the types defined in Channel List Schedule Manager You can see the Recording Schedule Manager or Schedule Manager screen For more information about Schedule Recording refer to Recording programmes For more information about Schedule Viewing refer to Setting Up Schedule Viewing Aerial Type You can change the type of broadcast signals the TV receives This function may not be supported ...

Page 118: ... 1 Select a programme that is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a programme scheduled to be broadcast and press the Select button 2 Select Schedule Recording from the pop up menu to schedule recording Recording while watching a broadcast Record 1 On the Samsung Smart Remote press the or button 2...

Page 119: ...ll start to play Move the focus to a recording to display Play Delete and View Details options on the right side menu Schedule Recording Navigate to Schedules and press Schedule Recording Add edit or cancel a programme recording schedule Specify the Aerial Channel Repeat Date Start Time and End Time settings and then select Save to schedule a recording of a specific programme at a specific time on...

Page 120: ...Guide Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide Symbol Information Provide users with the information of the symbol and the explanation about an icon used in the schedule manager The menus may not appear depending on the model or geographical area 120 ...

Page 121: ...ct button and then select Schedule Viewing to schedule viewing of that programme Using the viewing schedule management screen 1 On the Samsung Smart Remote press the or button 2 Use the directional buttons to navigate to the control pad 3 Select either Schedule Manager or Recordings to access the Recording Schedule Manager screen Displayed menu options may vary depending on the model or geographic...

Page 122: ...e you are watching to a USB device to pause at specific scenes view missed scenes or rewind to specific points in the timeline When the Timeshift function is running some functions are not available in Menu Settings All Settings Broadcasting To use Timeshift you must connect a USB device for recording Read all precautions before using the Timeshift function For more information refer to Before Usi...

Page 123: ... the corresponding repeatedly to quickly increase the speed in slow mode by up to 3 times To resume playback at normal speed select button While using Slow Rewind you will be able to see the time difference between the recorded broadcast s current time and the rewound time Jump Backward Jump Forward Press the up directional button to move the focus to the playback control bar and then select the l...

Page 124: ...an set for what period of time the programme will be recorded This function is only available when a programme is being recorded Go to Live TV While using Timeshift to view a previous scene select Go to Live TV to return to live TV This function may not be supported depending on the model or geographical area Info Loads a window containing information about the programme being recorded or Timeshif...

Page 125: ...t screen The Channel List screen icons indicate the following A favourite channel A locked channel CI card required channel The following options are accessible from the top left of the Channel List screen Terrestrial Cable or Satellite Allows you to choose between Terrestrial Cable and Satellite This function may not be supported depending on the incoming broadcast signal This function may not be...

Page 126: ...h a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This function may not be supported depending on the model or geographical area Channel Type Filters the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This function may not be supported depending...

Page 127: ... to channels that require parental guidance Locked channels can only be accessed by entering the PIN If you want to use this function or set the password set Settings All Settings General Privacy Parental Settings Apply Channel Lock to On For more information on setting the PIN refer to Setting up a password Delete After selecting a target channel to remove in Edit Channels select Delete Removed c...

Page 128: ...depending on the model or geographical area When a channel number is changed its channel information is not updated automatically Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels This function may not be supported depending on the model or geographical area Save and Exit Save the changes made under Edit Channels and exit 128 ...

Page 129: ...ect the desired channel in the list on the screen 5 Press Add to add the selected channel to the favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Up to five Favourites can be created which allows each member of the family to create their own favourites list Add Channels In the channel list select one or more channels to add in t...

Page 130: ...network search option Menu Settings All Settings Broadcasting Auto Tuning Settings Cable Search Option Try Now Sets additional search options such as the frequency and symbol rate for a cable network search This function may not be supported depending on the model or geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Scanning for available channel...

Page 131: ... depending on the model or geographical area Setting the functions for the service provider Menu Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service provider feature Viewing broadcast service provider info Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now Find out who the current broadcast service provider is and look up ...

Page 132: ...ngs All Settings General Privacy Parental Settings Programme Rating Lock Try Now This function may not be supported depending on the model or geographical area This function is useful for controlling what programmes children can watch on the TV based on their ratings Programme Rating Lock does not however block programmes originating from external sources such as Blu ray players DVD players or USB...

Page 133: ... PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automatically Turn it Off if you do not want to use it You must use a CAM that supports video codec transcoding Configuring advanced broadcasting settings Menu Settings All Settings Broadcasting Expert Set...

Page 134: ... the scanned channels in the TV This function is only available for analogue broadcasts Fine tuning analogue broadcasts Menu Settings All Settings Broadcasting Expert Settings Fine Tune Try Now This function is only available for analogue broadcasts Transferring channel list Menu Settings All Settings Broadcasting Expert Settings Transfer Channel List Try Now You can import or export the channel l...

Page 135: ...stem Menu Settings All Settings Broadcasting Expert Settings Satellite System Try Now You can configure a set of satellite dish settings before performing a channel scan This function may not be supported depending on the model or geographical area Changing teletext language Menu Settings All Settings Broadcasting Expert Settings Teletext Language Settings Teletext Language Try Now You can set or ...

Page 136: ...y Interface Try Now You can use the following functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list to delete This function may not be supported depending on the model or geographical area Reading digital text Menu Settings All Settings Broadcasting Expert Settings Digital Text MHEG Try Now You can use this function when you watch a broadcast that includes b...

Page 137: ... depending on the model or geographical area Adaptive Picture Try Now Optimised Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing EyeComfort EyeComfort syncs the sunrise sunset times and ambient light intensity After sunset the mode provides warmer colours and lower brightness The sunrise and sunset times can manu...

Page 138: ...is available only when EyeComfort Mode Duration is set to Custom EyeComfort Mode Level Adjust the level of the EyeComfort Mode screen Active Voice Amplifier Try Now Analyses ambient noise and provides optimal sound depending on the noise This function is available only when the microphone switch of the TV is active and the sound output is set to TV Speaker The location of the microphone switch may...

Page 139: ...s to a specific volume level while you are watching TV The TV analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Vol...

Page 140: ...environments Standard Is the default mode suitable for general viewing environments Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen mode provides picture quality certified by UHD Alliance The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can change FILMMAKER M...

Page 141: ...ry Now Adjust the colour tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources Picture Clarity Settings Try Now Optimise a video that has many dynamic scenes When LED Clear Motion or Clear motion is set to On the screen appears darker than when it is Off Local Dimming Try Now ...

Page 142: ... expressed on the picture Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer This function may not be supported depending on the model or geographical area To use this function use a Smartphone that is compatible with the function The list of compatible models is shown below Galaxy models Galaxy S Galaxy Note Galaxy Fo...

Page 143: ... window This function may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can result in lower PIP picture quality The PIP function is only available under the following conditions 1 The main screen s source is a HDMI connection 2 The main screen s input resolution is FHD Full...

Page 144: ...de The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the picture to the screen This function may ...

Page 145: ...ing on the model or geographical area This function may not be supported depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enable...

Page 146: ...Plus settings This function may not be supported depending on the model Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role playing game RPG or adventure game which involves many dynamic scenes Blur Reduction Reduce game screen blur to optimise fast moving images This function may not be supported depending on the model or geographical area Jud...

Page 147: ...onfigures tone mapping options for Gaming HDR technologies These functions may not be supported depending on the model or geographical area HDR10 GAMING Basic mode provides the most accurate representation of the game s original creative intent Advanced mode provides enhanced representation of game content to maximise visual impact Game HDR In accordance with the HGiG standard optimal image qualit...

Page 148: ...ency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the supported 8K resolutions refer to Resolutions for Input Signals supported by 8K models QN7 B Series or higher Using HDMI black level Menu Settings Al...

Page 149: ...nce function may not work properly Equaliser Try Now Customise the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound or Active Voice Amplifier function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear diffe...

Page 150: ...watching TV using the embedded speakers the virtual surround sound effect of Dolby Atmos can be turned on or off If the TV has been installed in portrait mode by using separate accessories the virtual surround sound effect through the TV speakers does not work This function may not be supported depending on the model Auto Volume Try Now Automatically adjusts the sound to a certain level when chang...

Page 151: ... Soundbar appears under Sound Output Menu Settings All Settings Sound Sound Output Select the menu Try Now Menu name example TV AV Soundbar Series name HDMI or TV Optical It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI optical cable or Wi Fi ...

Page 152: ...dition of the Bluetooth connection Before using a Bluetooth audio device refer to Read Before Using Bluetooth Devices On some models you can connect and use two Bluetooth devices simultaneously If multiple BT audio devices and BT input devices are simultaneously connected sound from the audio devices may be choppy or key data from the input devices may be dropped The number of BT audio devices for...

Page 153: ...g conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV For more information about how to connect and use a Samsung audio device that supports the Wi Fi function refer to its user manual Surround sound configurations w...

Page 154: ...ected and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically Menu Settings All Settings General Privacy System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the network or is receiving digital broadcasts through a connected antenna The accurac...

Page 155: ...not be supported depending on the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Menu Settings All Settings General Privacy System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to ...

Page 156: ... You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model or geographical area Turning off the TV using the off timer Menu Settings All Settings General Privacy System Manager Time Off Timer Try Now You can set Off Timer to shut off the TV automatically at...

Page 157: ...e Adaptive Picture function is turned on This function may not be supported depending on the model or geographical area Minimum Brightness Try Now When Brightness Optimisation is turned on you can manually adjust the minimum brightness of the TV screen This function acts only when the value is less than the setting in Menu Settings All Settings Picture Expert Settings Brightness Try Now This funct...

Page 158: ... off to ensure protection of pixels Auto Power Saving Try Now When the TV is connected to Wi Fi this feature checks Wi Fi signals and remote control usage data to determine whether the TV is used If the TV is left idle the feature automatically switches off the screen This function may not be supported depending on the model This feature may not be supported depending on the Wi Fi router Auto Powe...

Page 159: ...e the screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn on the Pixel Shift mode Adjust Logo Brightness Prevents screen issues by lowering the brightness of fixed images such as logos and banners Pixel Refresh Adjusts pixels to provide a clearer screen Some features s...

Page 160: ...sung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Menu Settings Support Software Update Auto update Try Now If the TV is connected to the network you can have the TV s software update itself automatically while you are watching the TV When the background update is ...

Page 161: ...ngs For more information refer to Using Programme Rating Lock Mark Adult Channels Try Now Enables or disables all adult services When disabled adult services will not be available This function may not be supported depending on the model or geographical area Apply Channel Lock Try Now By selecting the menu you can turn on or off the Apply Channel Lock function Lock specific channels to prevent chi...

Page 162: ...old the Volume button for 2 seconds or more You can easily turn on or turn off the functions such as Voice Guide Audio Description Subtitle Sign Language Zoom Learn TV Remote Menu Learning Screen Picture Off Multi output Audio High Contrast Enlarge Greyscale Colour Inversion Slow Button Repeat Accessibility Settings etc On the Standard Remote Control press the AD SUBT button or press and hold the ...

Page 163: ... However some languages are not supported by Voice Guide even though they are listed in the TV Language English is always supported For more information about the TV Language settings refer to Changing the menu language Changing the volume speed pitch and the TV background volume of the Voice Guide You can configure the Volume Speed Pitch and the TV Background Volume of the voice guide Audio Descr...

Page 164: ...some menus or screens This function may not be supported depending on the model or geographical area White text on black background high contrast Menu Settings All Settings General Privacy Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easi...

Page 165: ...large the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Menu Settings All Settings General Privacy Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote co...

Page 166: ... ray player and the player s remote control Subtitle Try Now Turns on or off the subtitle Subtitle Mode Try Now Sets the subtitle mode Subtitle Language Try Now Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service This function may not be supported depending on the model or geographical area Selecting the b...

Page 167: ... magnification of the sign language screen Configure Sign Language Guide options Menu Settings All Settings General Privacy Accessibility Sign Language Guide Settings You can configure the size speed position and mode of the sign language guide This function may not be supported depending on the model Configuring the repeat settings for remote control buttons Menu Settings All Settings General Pri...

Page 168: ...orts some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Sett...

Page 169: ...owing buttons on the remote control in the order shown to reset the PIN to 0000 for France and Italy 1111 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the Standard Remote Control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Menu Settings All Settings General Privacy Syst...

Page 170: ...ettings Try Now You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Menu Settings All Settings General Privacy Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the secu...

Page 171: ...Browsing Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being played back An application on broadcast channel may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application on HbbTV usually o...

Page 172: ...ted depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE slot To attach the CI CARD Adapter to the TV follow these steps 1 Insert the CI CARD Adapter into the two holes on the back of TV Please locate the two holes at the back of the TV above the COMMON IN...

Page 173: ...CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the image below 173 ...

Page 174: ...yed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI or CI CARD from a local cable service provider When removing the CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CAR...

Page 175: ...ay not be displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX MIX button the teletext mode changes in the order of Full TTX D...

Page 176: ...To undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon printed on a remote control button and then press the found button TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX ...

Page 177: ...LIST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the next Teletext page 3 CH Page Down Displays the previous Teletext page 5 INFO Reveal Conceal Displays or hides the hidden text answers to quiz games for example To display the normal screen press it ag...

Page 178: ... Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the current broadcast To undo press it again Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text...

Page 179: ...t has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory is not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free s...

Page 180: ...y is given to the Schedule Recording Connecting a recording device to the TV automatically deletes abnormally saved recorded files If the Sleep Timer or Auto Power Off has been set the TV will override these settings continue to record and turn off after the recording has ended Menu Settings All Settings General Privacy System Manager Time Sleep Timer Try Now Menu Settings All Settings General Pri...

Page 181: ...meshift function is 90 minutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatically once it reaches its maximum capacity The Timeshift function requires at least 1 5 GB of free space available on the USB storage device Supported broadcasting audio options Check the supported br...

Page 182: ...e content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your network connection and try again Application services and updates may become unavai...

Page 183: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is limited Web browsing speed will differ with the network environment Embedded videos in a web pa...

Page 184: ... is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireles...

Page 185: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 186: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 186 ...

Page 187: ...e grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wa...

Page 188: ...0 x 2160 60 1920 x 1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160...

Page 189: ...ideo may not work if they have standard bit rates frame rates above the TV s compatibility ratings If the Index Table is has an error the Seek Jump function will not work When playing video over a network connection the video may not play smoothly because of data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS contain...

Page 190: ...video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WMA lossless Voice are not supported QCELP and AMR NB WB are not supported Vorbis is supported for up to 5 1 channels Dolby Digital is supported for up to 5 1 channels The s...

Page 191: ...IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840...

Page 192: ...50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x...

Page 193: ...oders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 Series H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 Series HEVC FHD is supported ...

Page 194: ... 264 BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 OPUS G 711 A Law μ Law HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 60 40 webm WebM VP8 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 ...

Page 195: ...a transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WM...

Page 196: ... 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio ...

Page 197: ... be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders ...

Page 198: ...0 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealA...

Page 199: ...ers H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC 8K is supported up to Level 6 1 HEVC FHD is supported...

Page 200: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 201: ...et to On All models for Q6 B BU Series Q8 B Series 50 inch and smaller models The Serif 43LS01B model The Frame 32LS03B model The Sero Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O QLED TV except for Q6 B Q8 B 50 inch and smaller models Series The Serif 50LS01B 55LS01B 65LS01B The Frame 43 inch or larger models OLED TV Fram...

Page 202: ...B 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0...

Page 203: ...80 144 Hz 166 587 144 346 500 progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x 2160 120 Hz 270 000 120 1188 000 progressive 3840 x 2160 144 Hz 323 677 144 1424 180 progressive 3840 x 1080 120 Hz 137 250 120 549 000 progressive 3840 x 1080 144 Hz 166 607 144 653 100 progressive...

Page 204: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 B Series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 205: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 206: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 207: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 208: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 209: ...TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is exposed to electrical interferenc...

Page 210: ...orted depending on the model or geographical area TVs with TÜRKSAT Channel Update System work with the principle of updating channel databases and automatically update channels and parameters This licence may not be supported depending on the model or geographical area The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Lic...

Page 211: ... service availability in your area In no event shall Rovi Corporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule information or other data in the Rovi Guide system This licence may not be supported depending on the model or geographical area Europe only To access energy labelling information about this product o...

Page 212: ...ction Motion Lighting or Contrast Enhancer Menu Settings All Settings General Privacy Power and Energy Saving Brightness Optimisation Try Now Menu Settings All Settings General Privacy Power and Energy Saving Brightness Reduction Try Now Menu Settings All Settings General Privacy Power and Energy Saving Motion Lighting Try Now Menu Settings All Settings Picture Expert Settings Contrast Enhancer Tr...

Page 213: ...u Settings All Settings General Privacy Power and Energy Saving Brightness Reduction Try Now Go to Picture and adjust the Picture Mode Contrast Brightness and Sharpness settings Menu Settings All Settings Picture Picture Mode Try Now Menu Settings All Settings Picture Expert Settings Contrast Try Now Menu Settings All Settings Picture Expert Settings Brightness Try Now Menu Settings All Settings P...

Page 214: ... or a blank screen Component port may not be supported depending on the model Check whether Greyscale is set to On Menu Settings All Settings General Privacy Accessibility Greyscale Try Now The TV automatically turns off by itself If your TV appears to turn off by itself try disabling some of the TV s energy efficiency functions See if Sleep Timer has been enabled The Sleep Timer automatically tur...

Page 215: ...etween the TV and One Connect Box The TV remains on or does not turn on automatically If the surrounding area is too dark or bright the motion sensor may not work normally The performance of the motion sensor may be affected by the installation environment height tilt obstacles If the clothes you wear or your skin colour is similar to the surrounding shading the motion sensor may not work properly...

Page 216: ...videos Menu Connected Devices Connection Guide Video Device HDMI To connect the TV with your PC make sure that your PC s graphic card supports UHD resolutions For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the supported 8K resolutions refer to Resolutions for Input Signals supported by 8K models QN7 B Series ...

Page 217: ...icture Picture Size Settings Picture Size Try Now Change the output resolution of your external device The picture won t display in full screen HD channels will have black bars on either side of the screen when displaying upscaled SD 4 3 content Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV Adjust the picture size op...

Page 218: ...ty Subtitle Settings Subtitle Try Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on the range of receiving HDMI input signals is expanded allowing you to view HDR content sent from an external device Menu Settings All Settings Connection External Device Manager Input Signal Plus Try Now 218 ...

Page 219: ...al device and the TV and then try cable connection again The picture is good but there is no sound Check the Sound Output setting If it is set to TV Speaker check the volume setting Menu Settings All Settings Sound Sound Output Try Now If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box conne...

Page 220: ...is Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device For antenna or cable connections check the Signal Information A low signal level may cause sound distortions Menu Settings Support Device Care Self Diagnosis Signal Information Try Now The sound is interrupted Sound quality may become affected if the wireless router is clo...

Page 221: ...DMI eARC connection make sure that it is connected to the eARC dedicated HDMI port on your TV However the eARC can be used only when the Sound bar or A V receiver supports the eARC feature The sound is not heard clearly Change to an appropriate sound mode Menu Settings All Settings Sound Sound Mode Try Now When Intelligent Mode and Adaptive Sound are turned on the sound effects are automatically a...

Page 222: ...evice Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected via Optical volume control may not be possible depending on the device I want to turn the TV and audio device off and on at the same time When you connect the Samsung Soundbar to the TV via Bluetooth the power turns off and on together It may not be supported depending on the Samsung Soundbar model When you connect...

Page 223: ...l Settings Broadcasting Auto Tuning Settings Auto Tuning Try Now The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel When watching channels with the antenna cable connected run Subtitle Settings Menu Settings All Settings General Privacy Accessibility Subtitle Settings Try Now Some channels may not have subtitle da...

Page 224: ...ction of the computer I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide and then try to connect Menu Connected Devices Connection Guide PC Screen Sharing Wireless Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile ...

Page 225: ...rk that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide Menu Connected Devices Connection Guide Audio Device Bluetooth The PC screen does not appear or it flickers When the PC screen does not appear or the PC is not recognised check the power supply of the PC and t...

Page 226: ...device placed between the TV and router If unable to establish a wireless internet connection connect the TV to the wireless router via an LAN cable If the TV is able to connect to the internet normally via the cable connection there might be a problem with the wireless router In this case try using a different wireless router Wired networks are not supported by some models Wired network connectio...

Page 227: ...nu Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cable is securely plugged in Check the device s HDMI cable connection Anynet HDMI CEC cannot function under specific circumstances when the TV is scanning channels or performing Reset When connecting or disconnecting an HDMI cable turn the TV off and then back on again I wa...

Page 228: ...ted via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off the HDMI CEC function on a specific device connected to the TV The message Connecting to Anynet device or Disconnecting from Anynet device appears on the screen You cannot use the remote control when the TV is configuring Anynet or switch...

Page 229: ...or dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries repla...

Page 230: ...r digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus This function may not be supported depending on the model or geographical area The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been already formatted Formatting ...

Page 231: ...work connection When the network speed is slow the app may not work or its image quality may be poor Uninstall and reinstall the app For more information about app uninstallation refer to Managing installed apps The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website The Smart Hub Ho...

Page 232: ...orted files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure that the codec is supported by the TV For more information about the supported codecs refer to Read Before Playing Photo Video or Music Files 232 ...

Page 233: ...pending on the Voice Assistant Refer to the command examples for each Voice Assistant Bixby Explore Now Amazon Alexa Menu Settings All Settings General Privacy Voice Amazon Alexa Settings Try Now Google Assistant Menu Settings All Settings General Privacy Voice Google Assistant Settings Try Now This function and Voice Recognition Solution Partner may not be supported depending on the model or geog...

Page 234: ...sistant button is pressed The connection between the remote control and the TV may be lost Try pairing the remote control with the TV Point the Samsung Smart Remote at the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more Also if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote contr...

Page 235: ...ction does not work Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds It may take a while if the voice recognition server is being inspected I want to see weather information of the desired area Say with the area name included 235 ...

Page 236: ...smells like plastic This smell is normal and will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Menu Settings All Settings General Privacy System Manager Usage Mode Home Mode The TV is tilted to the side Remove t...

Page 237: ...one strict quality control procedures that meet our demanding performance and reliability requirements Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button You can turn on or off Vo...

Page 238: ...ion for over the air digital signals test the Smart Hub network connection and run the Smart Hub and TV factory reset functions Video Test Picture Test Try Now Sound Test Try Now HDMI Troubleshooting Signal Information Try Now Smart Hub Connection Test Try Now Reset Smart Hub Try Now Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Info...

Page 239: ... and Smart Hub applications Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Reset picture Resets current picture settings to the default settings Menu Settings All Settings Picture Expert Settings Reset Picture Try Now Reset sound Resets current sound settings to the default settings Menu Settings All Settings Sound Expert Settings Reset Sound Try Now 239 ...

Page 240: ...tre or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the Standard Remote Control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Menu Settings Support Device Care...

Page 241: ...t most often The TV Screen does not Display Properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Check the antenna and input cable connections ANT ANT Check the antenna and input cable connections 241 ...

Page 242: ...HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines Try changing channels using the remote control 242 ...

Page 243: ... input source Settings If the same problem persists run a diagnostic test On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now Support Support Device Care Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now 243 ...

Page 244: ... a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now 244 ...

Page 245: ... Support Device Care Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now Signal Information Check whether the signal strength is too weak or not 245 ...

Page 246: ...g the remote control and features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 246 ...

Page 247: ...on One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply Check the remote control sensor again If the LED is turned on press the power button on your remote control to turn on your TV 247 ...

Page 248: ...the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When the Home Screen appears the TV is turned on but the connected external device does not work or is not connected correctly 248 ...

Page 249: ...ible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 249 ...

Page 250: ...utlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Connected Devices Also make sure that the correct source is selected on the Connected Devices Menu Connected Devices Sources 250 ...

Page 251: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 251 ...

Page 252: ...the remote control and features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box then unplug the power cable and plug it back into the wall outlet 252 ...

Page 253: ... Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box 253 ...

Page 254: ...put mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persists and if your TV uses the One Invisible Connection or One Connect Cable disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box Ensure that the ...

Page 255: ...DMI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 255 ...

Page 256: ...ol and features may differ depending on the model or geographical area On the remote control press the button and move to Menu Settings All Settings using the directional button Settings Select Menu Settings All Settings Connection Network Network Status to check the network status Try Now 256 ...

Page 257: ...Network Status to check the network status Try Now Network Reset Network If the network isn t connected a network reset may be required Try Now Make sure that your access point is working properly Check the LED indicators on your access point to make sure it is operating normally 257 ...

Page 258: ...ss point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 258 ...

Page 259: ...nt DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings IP Settings DNS setting Enter manually Select DNS setting Enter manually 259 ...

Page 260: ...IP Settings DNS Server Select DNS Server enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Try Now 260 ...

Page 261: ...accessories including the remote control and features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 261 ...

Page 262: ...V Speaker Try Now Settings Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now Sound Sound Sound Output Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now 262 ...

Page 263: ...ettings Support Device Care Self Diagnosis Sound Test Try Now Update now If the same problem continues a software update or factory reset may be required Try Now If there is sound but it is not clear run a diagnostic test On the remote control press the button 263 ...

Page 264: ...Test to check the sound Try Now Support Support Device Care Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound Try Now Settings If the test reveals a problem select Menu Settings All Settings Sound Expert Settings Reset Sound Try Now 264 ...

Page 265: ...xpert Settings Reset Sound Try Now Settings If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Support Support Device Care If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now 265 ...

Page 266: ...Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required Try Now 266 ...

Page 267: ...gn accessories including the remote control and features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 267 ...

Page 268: ...p of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell If the remote control has batteries replace them with new ones Depending on the model you purchased the remote control provided may vary 268 ...

Page 269: ...uttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor 269 ...

Page 270: ...try using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 270 ...

Page 271: ...ical area Settings If your TV is connected to the network you can set it to receive periodic updates automatically On the remote control press the button and move to Menu Settings Support using the directional button Support Support Software Update To enable automatic updates select Menu Settings Support Software Update Auto update Try Now 271 ...

Page 272: ...an update the software using a USB drive Settings Select Menu Settings Support About This TV and check the model code and software version Try Now Support Support About This TV Select Menu Settings Support About This TV and check the model code and software version Try Now 272 ...

Page 273: ...mation Model code Software version Select Menu Settings Support About This TV and check the model code and software version Try Now Using a computer connect to www samsung com Find your TV model and download the firmware file 273 ...

Page 274: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 274 ...

Page 275: ...t the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will be automatically reset when the firmware update is completed Do not turn off your TV while the firmware update is in progress 275 ...

Page 276: ...Support Support About This TV After your TV has been reset select Menu Settings Support About This TV and check the new firmware version Try Now About This TV Product Information Model code Software version After your TV has been reset select Menu Settings Support About This TV and check the new firmware version Try Now 276 ...

Page 277: ...ns and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of the button but it cannot be felt by hand For the Samsung Smart Remote there is a round button below the LED which is the button Of the 2 buttons below the button on the Samsung Smart Remote that come...

Page 278: ...watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshi...

Page 279: ...the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Standard Remote Control Press the AD SUBT button or press and hold the MUTE button to open the Accessibility Shortcuts menu Running the Accessibility menu functions using the General menu Menu Settings All Settings General ...

Page 280: ... up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the network To speak a command press ...

Page 281: ...so that you can change the subtitle position When watching a channel on an external device such as a set top box and cable box turn on the subtitle function on the device For more information contact your service provider Sign Language Zoom Settings You can zoom in the sign language screen when the programme you are watching provides it Sign Language Guide Settings Provides a description of menu i...

Page 282: ...nd levels This function may not be supported depending on the model or geographical area High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Enlarge You can enlarge important elements on the menu such as the names of programmes Greyscale You can change the colour of the TV s...

Page 283: ...mber button Use the or button on the Samsung Smart Remote to open the virtual numeric pad enter a number and then select Done On the Standard Remote Control press the numeric buttons to enter a channel number Using on screen number entry via the Samsung Smart Remote Use the virtual numeric pad to enter numbers e g to enter a channel number or to enter a PIN Press the or button on the Samsung Smart...

Page 284: ... of the Samsung Smart Remote the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on the Standard Remote Control to adjust the volume Using programme information When watching TV press the Select button to view programme information which then appears at the top of the screen Voice Guide will say pr...

Page 285: ...ded Set the Clock first Menu Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the instructions below 1 Press the button and press the left directional button on the remote control 2 Press the down directional button to move to Menu 3 Press the right directional button to move to Settings 4 Use the down directional button to move to A...

Page 286: ...se the button to move to the programme currently broadcasting When you move the focus to a programme you will hear the detailed informations about the selected programme When you move the focus to a different channel you will hear the channel name and number and the programme details If you move to a different day you will hear the day announced for the first programme you reach on that day The da...

Page 287: ... choose an item Press to close the menu and go back to the Guide For the programme you are currently watching press the Select button Record You can record the programme that you are currently watching or a programme on another channel This function may not be supported depending on the model or geographical area Stop You can stop the recording function that is currently running This function may ...

Page 288: ...nction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected programme The information may differ with the broadcast signal If the information is not provided with the programm...

Page 289: ...o ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the Channel button to access the Guide 2 Move to to the programme to cancel the viewing schedule and press the Select button 3 Move to Cancel Scheduled Viewing and then press the Select button 4 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing...

Page 290: ... use the or button to enter a channel number and go to that channel directly Press the left directional button in the Channel List to move to the Category list Use the up and down directional buttons to move within this list Press the Select button to choose a category you want from the Category list The Category list contains All Samsung TV Plus Favourites and Channel Type Use the up and down dir...

Page 291: ... geographical area Favourites Displays Favourites 1 to Favourites 5 Use the up and down directional buttons to move between the lists of favourites Highlight the one you want and then press the Select button The channel list will now show only the channels in this list Channel Type Filters the list so that it includes channels of a selected type However Channel Type can only be used channels conta...

Page 292: ...ogramme being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the programme in the Guide and then press the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and t...

Page 293: ...indow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing the recording time When recording a live programme you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right d...

Page 294: ... up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded programme You can delete any recorded programme 1 Go to the list of Recordings to delete a recorded pr...

Page 295: ...ed depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service Press the button You are redirected to the Home Screen of the content you are currently using Press the left directional button and try moving the focus to other items Use a variety of Smart Hub content as follows Privacy Choices Search Ambient Mode Art...

Page 296: ...n and use of personal information Without giving consent you will not be able to use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Settings All Settings General Privacy Terms Privacy Try Now In order to rescind your consent to mandatory terms and conditions related to Smart Hub launch Reset Smart Hub Menu Settings Support Device Care S...

Page 297: ...pported only in The Frame For more information refer to Using Art Mode Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimise the Controller and audio device for playing games This function may not be supported depending on the model or geographical area For more information refer to Using Samsung Gaming Hub Media View a variety of TV programmes Inst...

Page 298: ...icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Site Map and Index The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the...

Page 299: ...nu Settings All Settings General Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the comm...

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