4-5. Smart Hub
Network Test/Gateway Test
•
£
DNS Test
£
ISP Blocking
£
Samsung Server Test
£
Samsung Apps Test
<TV>
<Samsung Server>
<Router>
<Internet>
Go to
Menu
£
Support
£
Self Diagnosis
£
Smart Hub Connection Test
Network / Gateway
If it Fails:
•
TV to Router Connection Test in "
9
Network Trouble shooting
"
DNS Test
If it Fails:
•
DNS
9
setting in "Network Settings"
If DNS is set manually:
•
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
9
If it still fails:
•
DNS Test with setting to Auto Mode
9
If it fails both Manual & Auto problem is ISP or Router.
•
ISP Blocking
If it Fails:
•
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
9
Samsung Server Test
If it Fails:
•
Network Status.
9
If OK:
•
Reset Smart Hub.
9
Terms of Agreement are accepted.
9
Samsung Apps
If it Fails:
•
Reset
9
Smart Hub.
Samsung Apps load correctly.
9
Perform "
9
Apps Reset
" in Factory Mode.
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
9
4-15
4. Troubleshooting
