Samsung UE49NU7172U Page 16 Service Manual Download

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2-7

2. Product specifications

Item

UE55NU7172UXXH

General Information

Product

LED

Cabinet Basic Code

U55NY1

Series

Country

HUNGARY

Platform(TV)

SoC | Kant-M2e

Display

Screen Size

55"

Resolution

3,840 x 2,160

Ultra Black

N/A

Screen Curvature

N/A

Billion Colors

N/A

Video

Picture Engine

UHD Engine

PQI (Picture Quality Index)

1300

HDR (High Dynamic Range)

HDR

HDR 10+

Yes

HLG (Hybrid Log Gamma)

Yes

Contrast

Mega Contrast

Color

Pur Color

Viewing Angle

N/A

Micro Dimming

UHD Dimming

Auto Depth Enhancer

N/A

Contrast Enhancer

Yes

Auto Motion Plus

Yes

Film Mode

Yes

Natural Mode Support

Yes

Audio

Dolby Digital Plus

Yes

DTS Codec

N/A

Sound Output (RMS)

20W

Speaker Type

2CH

Woofer

N/A

Multiroom Link

Yes

Blutooth Audio

N/A

Smart Service

Voice Interaction

N/A

Samsung SMART TV

Smart

TV Plus

Yes (GB,FR,DE,ES,IT)

Web Browser

Yes

SmartThings App Support

Yes

SmartThings

N/A

Universal Guide

YES (GB/FR/DE/IT/ES ONLY)

Summary of Contents for UE49NU7172U

Page 1: ...HD TV Contents 1 Precautions 2 Product specifications 3 Disassembly and Reassembly 4 Troubleshooting 5 Wiring Diagram UE NU7172U Project UNU7100X Chassis UWX80 Model UE49NU7172U UE55NU7172U UE58NU7172U UE65NU7172U UE75NU7172U ...

Page 2: ...ly and Reassemble 3 1 3 1 Disassembly 3 1 4 Troubleshooting 4 1 4 1 Power 4 1 4 1 1 Function Control Operation Test 4 1 4 1 2 TV POWER STANDBY TEST 4 2 4 1 3 TV POWER ON SEQUENCE TEST 4 4 4 1 4 SMPS PANEL BACKLIGHT TEST Parallel Wired SMPS Panel Connections 4 6 4 2 Video 4 8 4 2 1 Customer Picture Test 4 8 4 2 2 Check Test Patterns 4 9 4 2 3 MAIN T CON BOARD 4 10 4 3 Audio 4 13 4 4 Network 4 14 4 ...

Page 3: ...ods Flashing Symptom Codes 4 48 4 11 Updating the TV s Software 4 49 4 11 1 By USB 4 49 4 11 2 By Online 4 49 4 11 3 Stanby mode upgrade Off On 4 49 5 Wiring Diagram 5 1 5 1 Wiring Diagram 5 1 5 2 Connector 5 4 5 2 1 Main Board 5 4 5 2 2 SMPS Board 5 8 ...

Page 4: ...Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished underapplicable International and ordomestic law 2018 Samsung Electronics Co Ltd All rights reserved Printed in Korea ...

Page 5: ...knobs insulating materials cabinet backs adjustment and 2 compartment covers orshields isolation resistorcapacitornetworks mechanical insulators etc Leakage Current Hot Check 3 DEVICE UNDER TEST READING SHOULD NOT BE ABOVE 0 5mA LEAKAGE CURRENT TESTER TESTALL EXPOSED METAL SURFACES 2 WIRE CORD ALSO TESTWITH PLUG REVERSED USING AC ADAPTER PLUG AS REQUIRED EARTH GROUND WARNING Do not use an isolatio...

Page 6: ...ed by replacing them with components rated for higher voltage wattage etc Parts that have special safety characteristics are identified by on schematics and parts lists A substitute replacement that does not have the same safety characteristics as the recommended replacement part might create shock fire and or other hazards Product safety is under review continuously and new instructions are issue...

Page 7: ...used 2 The internal wiring is sometimes clamped to prevent contact with thermally hot components Reinstall all such elements to theiroriginal position Afterservicing always check that the screws components and wiring have been correctly reinstalled Make sure that 3 the area around the serviced part has not been damaged Check the insulation between the blades of the AC plug and accessible conductiv...

Page 8: ...rges sufficient to damage ESDs 3 Use only a grounded tip soldering iron to solderordesolderESDs 4 Use only an anti static solderremoval device Some solderremoval devices not classified as anti static can generate 5 electrical charges sufficient to damage ESDs Do not remove a replacement ESD from its protective package until you are ready to install it Most replacement ESDs 6 are packaged with lead...

Page 9: ...tenna farawayfrom any high voltage cables and install it firmly Contact with the highvoltage cable orthe 6 antenna falling overmay cause fire orelectric shock When installing the product leave enough space 0 4m between the product and the wall forventilation purposes 7 A rise in temperature within the product may cause fire If an equipment is provided with a replaceable battery and if replacement ...

Page 10: ...HADOW BLACK Dimensions W x H x D 49 Body 1102 8 x 637 8 x 59 7 mm With Stand 1102 8 x 716 4 x 261 3 mm 55 Body 1238 6 x 714 2 x 59 2 mm With Stand 1238 6 x 792 8 x 261 3 mm 58 Body 1301 4 x 756 8 x 60 3 mm With Stand 1301 4 x 835 2 x 261 3 m m 65 Body 1457 5 x 837 3 x 59 7 mm With Stand 1457 5 x 917 3 x 312 8 mm 75 Body 1684 6 x 966 4 x 60 6 mm With Stand 1684 6 x1056 5 x 356 1 mm ...

Page 11: ...UE NU7172U Weight 49 Without Stand 13 2 kg With Stand 13 5 kg 55 Without Stand 17 3 kg With Stand 17 7 kg 58 Without Stand 20 2 kg With Stand 20 5 kg 65 Without Stand 25 0 kg With Stand 25 5 kg 75 Without Stand 37 0 kg With Stand 37 5 kg ...

Page 12: ...vature N A Billion Colors N A Video Picture Engine UHD Engine PQI Picture Quality Index 1300 HDR High Dynamic Range HDR HDR10 Yes HLG Hybrid Log Gamma Yes Contrast Mega Contrast Color Pur Color Viewing Angle N A Micro Dimming UHD Dimming Auto Depth Enhancer N A Contrast Enhancer Yes Auto Motion Plus Yes Film Mode Yes Natural Mode Support Yes Audio Dolby Digital Plus Yes DTS Codec N A Sound Output ...

Page 13: ...2 Analog Tuner Yes 2 Tuner N A CI Common Interface CI 1 4 Data Broadcasting HbbTV 2 0 1 IT HbbTV1 5 CZ S K DE AT FR ES FI EE GR HbbTV 1 0 PL HU CH BE NL LU PT DK MHEG 5 GB IE TV Key Yes Connectivity HDMI 3 USB 2 Component In Y Pb Pr 1 Composite In AV 1 Common Use for Component Y Ethernet LAN Yes Audio Out Mini Jack N A Digital Audio Out Optical 1 RF In Terrestrial Cable input Satellite input 1 1 C...

Page 14: ...High contrast Learn TV Remote UK English German French Spanish Italian Dutch Polish Danish Swedish Finnish Norwegian Portuguese Russian onlywhen connecting to Network in EE LV LT Negative colors Grayscale SeeColors Digital Clean View Yes Auto Channel Search Yes Auto Power Off Yes Caption Subtitle Yes Connect Share HDD Yes ConnectShare USB 2 0 Yes EPG Yes Extended PVR N A Game Mode Yes Basic OSD La...

Page 15: ...2 6 2 Product specifications Item UE49NU7172UXXH Power Power Supply AC220 240V 50 60Hz Power Consumption Max 140 W ...

Page 16: ...ge HDR HDR10 Yes HLG Hybrid Log Gamma Yes Contrast Mega Contrast Color Pur Color Viewing Angle N A Micro Dimming UHD Dimming Auto Depth Enhancer N A Contrast Enhancer Yes Auto Motion Plus Yes Film Mode Yes Natural Mode Support Yes Audio Dolby Digital Plus Yes DTS Codec N A Sound Output RMS 20W Speaker Type 2CH Woofer N A Multiroom Link Yes Blutooth Audio N A Smart Service Voice Interaction N A Sam...

Page 17: ...R HbbTV 1 0 PL HU CH BE NL LU PT DK MHEG 5 GB IE TV Key Yes Connectivity HDMI 3 USB 2 Component In Y Pb Pr 1 Composite In AV 1 Common Use for Component Y Ethernet LAN Yes Audio Out Mini Jack N A Digital Audio Out Optical 1 RF In Terrestrial Cable input Satellite input 1 1 Common Use for Terrestrial 1 Ex Link RS 232C N A CI Slot 1 HDMI A Return Ch Support Yes HDMI Quick Switch Yes Wireless LAN Adap...

Page 18: ...edish Finnish Norwegian Portuguese Russian onlywhen connecting to Network in EE LV LT Negative colors Grayscale SeeColors Digital Clean View Yes Auto Channel Search Yes Auto Power Off Yes Caption Subtitle Yes Connect Share HDD Yes ConnectShare USB 2 0 Yes EPG Yes Extended PVR N A Game Mode Yes Basic OSD Language 27 European Languages Russian only when connecting to Network in EE LV LT Picture In P...

Page 19: ...ge HDR HDR10 Yes HLG Hybrid Log Gamma Yes Contrast Mega Contrast Color Pur Color Viewing Angle N A Micro Dimming UHD Dimming Auto Depth Enhancer N A Contrast Enhancer Yes Auto Motion Plus Yes Film Mode Yes Natural Mode Support Yes Audio Dolby Digital Plus Yes DTS Codec N A Sound Output RMS 20W Speaker Type 2CH Woofer N A Multiroom Link Yes Blutooth Audio N A Smart Service Voice Interaction N A Sam...

Page 20: ...R HbbTV 1 0 PL HU CH BE NL LU PT DK MHEG 5 GB IE TV Key Yes Connectivity HDMI 3 USB 2 Component In Y Pb Pr 1 Composite In AV 1 Common Use for Component Y Ethernet LAN Yes Audio Out Mini Jack N A Digital Audio Out Optical 1 RF In Terrestrial Cable input Satellite input 1 1 Common Use for Terrestrial 1 Ex Link RS 232C N A CI Slot 1 HDMI A Return Ch Support Yes HDMI Quick Switch Yes Wireless LAN Adap...

Page 21: ...wedish Finnish Norwegian Portuguese Russian onlywhen connecting to Network in EE LV LT Negative colors Grayscale SeeColors Digital Clean View Yes Auto Channel Search Yes Auto Power Off Yes Caption Subtitle Yes Connect Share HDD Yes ConnectShare USB 2 0 Yes EPG Yes Extended PVR N A Game Mode Yes Basic OSD Language 27 European Languages Russian only when connecting to Network in EE LV LT Picture In ...

Page 22: ...ge HDR HDR10 Yes HLG Hybrid Log Gamma Yes Contrast Mega Contrast Color Pur Color Viewing Angle N A Micro Dimming UHD Dimming Auto Depth Enhancer N A Contrast Enhancer Yes Auto Motion Plus Yes Film Mode Yes Natural Mode Support Yes Audio Dolby Digital Plus Yes DTS Codec N A Sound Output RMS 20W Speaker Type 2CH Woofer N A Multiroom Link Yes Blutooth Audio N A Smart Service Voice Interaction N A Sam...

Page 23: ...R HbbTV 1 0 PL HU CH BE NL LU PT DK MHEG 5 GB IE TV Key Yes Connectivity HDMI 3 USB 2 Component In Y Pb Pr 1 Composite In AV 1 Common Use for Component Y Ethernet LAN Yes Audio Out Mini Jack N A Digital Audio Out Optical 1 RF In Terrestrial Cable input Satellite input 1 1 Common Use for Terrestrial 1 Ex Link RS 232C N A CI Slot 1 HDMI A Return Ch Support Yes HDMI Quick Switch Yes Wireless LAN Adap...

Page 24: ...wedish Finnish Norwegian Portuguese Russian onlywhen connecting to Network in EE LV LT Negative colors Grayscale SeeColors Digital Clean View Yes Auto Channel Search Yes Auto Power Off Yes Caption Subtitle Yes Connect Share HDD Yes ConnectShare USB 2 0 Yes EPG Yes Extended PVR N A Game Mode Yes Basic OSD Language 27 European Languages Russian only when connecting to Network in EE LV LT Picture In ...

Page 25: ...ge HDR HDR10 Yes HLG Hybrid Log Gamma Yes Contrast Mega Contrast Color Pur Color Viewing Angle N A Micro Dimming UHD Dimming Auto Depth Enhancer N A Contrast Enhancer Yes Auto Motion Plus Yes Film Mode Yes Natural Mode Support Yes Audio Dolby Digital Plus Yes DTS Codec N A Sound Output RMS 20W Speaker Type 2CH Woofer N A Multiroom Link Yes Blutooth Audio N A Smart Service Voice Interaction N A Sam...

Page 26: ...R HbbTV 1 0 PL HU CH BE NL LU PT DK MHEG 5 GB IE TV Key Yes Connectivity HDMI 3 USB 2 Component In Y Pb Pr 1 Composite In AV 1 Common Use for Component Y Ethernet LAN Yes Audio Out Mini Jack N A Digital Audio Out Optical 1 RF In Terrestrial Cable input Satellite input 1 1 Common Use for Terrestrial 1 Ex Link RS 232C N A CI Slot 1 HDMI A Return Ch Support Yes HDMI Quick Switch Yes Wireless LAN Adap...

Page 27: ...wedish Finnish Norwegian Portuguese Russian onlywhen connecting to Network in EE LV LT Negative colors Grayscale SeeColors Digital Clean View Yes Auto Channel Search Yes Auto Power Off Yes Caption Subtitle Yes Connect Share HDD Yes ConnectShare USB 2 0 Yes EPG Yes Extended PVR N A Game Mode Yes Basic OSD Language 27 European Languages Russian only when connecting to Network in EE LV LT Picture In ...

Page 28: ... accessories may differ depending on your region The provided accessories mayvary depending on the model Product Code No Product Code No Remote Control BN59 01303A Power Cord 3903 001118 Batteries AAA x 2 4301 000121 User Manual BN68 09167C Regulatory Guide BN68 04972E Wall Mount Adapter BN96 43169A Warranty Card BN68 03548J CI Card Adapter 3709 001791 AV IN Adapter BN39 02189A Component In BN39 0...

Page 29: ...riety of content foryou on one screen Get easy access to different content providers and check out the thumbnail previews before diving in Universal Guide Don t waste time worrying about what to watch next Universal Guide not only shows you popular shows and content it recommends content specifically to yourviewing preference by analyzing yourviewing pattern over the past few months ...

Page 30: ... forall The SmartThings app offers features such as Universal Guide Remote Control and Mirror Screen Mobile Set up Step1 Download SmartThings App to set up Smart TV Step 2 If your mobile is connected to Wi Fi the network information will be shared with your TV ...

Page 31: ...ith your TV Step 4 Select the apps you want to enjoy and add them to the Smart Hub That s it Now just kick back and enjoyyour Smart TV Cntent Sync Share Take full advantage of the Samsung Cloud Seamlessly connect your Samsung smart devices to sync photos Nowyou can share your mobile pictures and enjoy it on the TV or refrigerator screen ...

Page 32: ...duct specifications TV Plus Get access to a wide range of 4K UHD and HDR content TV Plus offers latest content and movies in amazing resolution so you enjoy a cinematic experience at the comfort of your own home ...

Page 33: ...t Hub Launches Home Screen Displays the main on screen menu Adjusts the volume Displays the e Manual guide Returns to the previous menu or channel E Enter Selects or runs a focused item PIC SIZE Changes the picture size PICTURE Changes the picture mode AD SUBT Displays the Accessibility Shortcuts Turns the TV on and off Displays and selects available video sources Gives direct access to channels R...

Page 34: ...Cabinet Stand screws 22 0 26 5lbf A strength of Torque can be changed depending on the situation Open Jigs Please Use Lower Open Jig for opening of Screwless rear cover BN81 12844A BN81 14946A BN81 14946B 3 1 Disassembly Description Screws Picture Description 1 Carefully position the TV so that the screen is facing downwards Make sure to place the TV upon a soft cushion or any material that will p...

Page 35: ...st jig edge to hole Rotate open jig to 90 degree 3 Insert hand and retain gap 5 Insert open jig till red line 7 Insert open jig till red line 2 Lift jig to unlock wire hook 4 on bottom Take out jig and insert in 6 side gap Disassemble Hooks of 8 CoverRearalong the side 3 2 Disassemble all Hooks of Cover Rear along the three side Jig Direction Jig Direction Jig Direction ...

Page 36: ...ing L 6 point Locking R 6 point Locking Top Corner 2 point Snap Hook Side AV 1 Point Locking 55 Bottom 6 point Locking Top 10 point Locking L 6 point Locking R 6 point Locking Top Corner 2 point Snap Hook Side AV 1 Point Locking 58 Bottom 6 point Locking Top 10 point Locking L 6 point Locking R 6 point Locking Top Corner 2 point Snap Hook ...

Page 37: ... 65 Bottom 8 point Locking Top 12 point Locking L 7 point Locking R 7 point Locking Top Corner 2 point Snap Hook Side AV 1 Point Locking 75 Bottom 6 point Locking Top 14 point Locking L 8 point Locking R 8 point Locking Top Corner 2 point Snap Hook Side AV 1 Point Locking ...

Page 38: ...then pull back to remove the back cover 4 Remove the Electric tapes shown on the images EMI Filament Tape Dressing Safety Tape Dressing NOTE When assembling the TV the electric tapes must be applied on the same locations Please remember to take a picture of where the tapes were first applied ...

Page 39: ...re remove SMPS Must discharge capacitors foryour safety Check discharge point 1st 2nd block and then discharge with discharge Jig A S DISCHARGE JIG BN81 16292A غ 9ROWDJH 6WDELOL HG 6XSSO 723 9 RDUG 3KRWRJUDSK B160 36 63 7 21 Measurement point Measurement point Before discharging After discharging LED ON LED OFF ...

Page 40: ... Discharge Capacitors 65 Before remove SMPS Must discharge capacitors foryour safety Check discharge point 1st 2nd block and then discharge with discharge Jig A S DISCHARGE JIG BN81 16292A Measurement point Measurement point Before discharging After discharging LED ON LED OFF ...

Page 41: ... Discharge Capacitors 75 Before remove SMPS Must discharge capacitors foryour safety Check discharge point 1st 2nd block and then discharge with discharge Jig A S DISCHARGE JIG BN81 16292A Measurement point Measurement point Before discharging After discharging LED ON LED OFF ...

Page 42: ... discharge You can see silk for touch B B B B A A A A Point A Can touch 2nd GND NO materials Point B Don t touch 1st Importand materials Remove powerconnector 1 Push and hold down BLU ConnectorTab to release its 2 panel lock connection Lift to Release the Lock Tab on Upperleft side of 3 Board Step 5 will assist Locate a notch in insulation sheet not all models 4 Use Open Tool in notch to help rele...

Page 43: ...Cables LEAD CONNECTOR POWER Cables FFC Cables 8 Remove the ASSY PCB MAIN BOARD Use both hands to hold the Main Board and gently lift up1 point marked Slide the board to the Left side to release the board Then carefully remove the ASSY PCB MAIN BOARD Locking Slide to the left to release the board Bottom chassis Guide Fixing Hole ...

Page 44: ...tion 9 Remove the ASSY IR JOG unit LEAD CONNECTOR SUB ASSY MAIN Function LEAD CONNECTOR SUB ASSY Cable Assy IR JOG 10 Remove the ASSY SPEAKER P FRONT ASSY SPEAKER P FRONT Cable Assy SPK to Panel Hole 4 Points ASSY SPEAKER P FRONT Cable ASSY SPEAKER P FRONT Hole 4 Points ...

Page 45: ...3 12 3 Disassembly and Reassemble Description Screws Picture Description 11 Completed the disassembly NOTE Reassembly procedures are in the reverse order of disassembly procedures ...

Page 46: ... VCC for3 3Vdc pin 3 9 9 If missing suspect Function Assy Cable Main board If 4 LED is ON Switch Operation activates on screen display 9 9 On Screen Selections with Function Control If missing Key_Input1 Pin 6 9 9 change to 0Vwith a command If wrong voltage or no change Switch forstuck ormiss operation 9 9 Check 5 IR operation with Standard Remote command changes 3 3V to 2 5V effective DC SDA 6 SC...

Page 47: ...4 1 2 TV POWER STANDBY TEST 49 55 58 65 inches CNM801 Main Connector POWER CNL801 LED Connector FUSE SMPS 75 inches CNM802 Main Connector POWER CNL801 LED Connector FUSE SMPS 4 2 4 Troubleshooting ...

Page 48: ...Connector 1 1 2 1 3 2 4 2 5 3 6 3 7 4 8 4 9 N C 10 N C 11 N C 12 N C TV in Standby 1 StandbyLED Indicator 9 9 If Not Lit 2 AC120Vac Line 9 9 If missing 3 120Vac Source PowerCord 9 9 If OK 4 Resistance on SMPS 9 9 FUSE afterfirst removing AC powercord If fuss are open replace 5 SMPS If fus are OK 6 Standby 9 9 A13V Always On to Main Board If any missing remove the SMPS connectorto the Main Board 7 ...

Page 49: ...4 1 3 TV POWER ON SEQUENCE TEST 49 55 58 65 inches CNM801 Main Connector POWER SMPS 75 inches CNM802 Main Connector POWER SMPS 4 4 4 Troubleshooting ...

Page 50: ... 2 minute delaywhen the TV is first plugged into AC Power If voltage errororno change 2 Jog Function Control Test 9 9 If OK replace Main Board 3 All 9 9 A13V supplies forapprox 12 7VDC see SMPS label If anywrong voltages remove SMPS connectorto Main Board 4 All 9 9 A13V again for 12 7VDC see SMPS STBY ON label If OK replace 5 Main Board If still wrong voltage replace SMPS 6 OD_ ON OFF 9 9 OverVolt...

Page 51: ...4 1 4 SMPS PANEL BACKLIGHT TEST Parallel Wired SMPS Panel Connections 49 55 58 65 inches CNL801 LED Connector SMPS 75 inches CNL801 LED Connector SMPS 4 6 4 Troubleshooting ...

Page 52: ... should measure same If a Minus pin measures low near 0 volts a string s of LEDs are likely open Replace Panel If a pin measures lowvoltage and it s minus pin is low but not 0V Check for Defective SMPS BACKLIGHTDIMMING PROBLEMS Go to Menu Picture Expert Settings Backlight and vary level 0 50 If no backlight changes observed Panel Connector 9 9 CNL801 minus pin voltages and PWM_BLU voltages CNM801 ...

Page 53: ...ck yourexternal devices and connections Try picture reset by selecting Menu Picture Reset Picture Update to the latest software version by selecting Menu Support Software Update Check Signal Source and other inputs Fail Pass Pass Picture Test Test1 Test 2 Test 3 Fail Pass Replace Main T CON Board Fail Fail Pass Picture Test Test1 Test 2 Test 3 Fail Fail Pass Replace Main T CON Board Fail Fail Fail...

Page 54: ... ENTER Factory mode SVC Test Pattern Main Board KANT M2e T CON 1 ScalerPattern US Post Pattern 2 SoC TCON Test Pattern Factory Mode Verify 1 ScalerPattern and US Post Pattern Verify 2 SoC TCON Test Pattern 4 9 4 Troubleshooting ...

Page 55: ...t1 Mute 1 4 7 Mute Video Operation Generated on Main Section If OK Source Input Cables 9 9 Otherinputs 9 9 If Noisy Pre FRC Section Test Patterns 9 9 PRE FRC Section CustomerPicture Test 2 Video Operation Generated at Pre FRC Section If OK Replace Main T Con Board 9 9 If Noisy Post FRC Section 9 9 4 10 4 Troubleshooting ...

Page 56: ...OK Replace Main T Con Board 9 9 If Noisy Mute 9 9 3 6 9 Mute T CON Section Mute 3 6 9 Mute May not be available for Larger models over 70 inches Video Operation Generated at T CON Section If OK 1 Replace Main T CON Board 9 9 If Noisy 2 Main T CON Board 9 9 Panel 9 9 4 11 4 Troubleshooting ...

Page 57: ...Pattern in Factory Mode 9 9 Use type of Noise observed Bars single lines video distortion etc to help If noise is only on one half of screen check swap panel cables Verify Defective Panel Cables TV Main T CON Board or Panel 4 12 4 Troubleshooting ...

Page 58: ...Mini 9 9 Optical Digital Out Errors Red light from Optical Digital Out 9 9 If missing replace One Connect Mini Main Board No HDMI Audio Source HDMI Cable One Connect Mini Connectors 9 9 Swap with other HDMI Inputs Sources Perform EDID Write in Factory Mode Can restore missing HDMI Audio Bulletins and Latest firmware on TV 9 9 If not restored replace One Connect Check Audio Format PCM Dolby based o...

Page 59: ...typasscode Check 9 9 Wi Fi signal strength at TV use WiFi AnalyzerorsimilarApp Try another source Hot spot or Test Router Check 9 9 related Bulletins Check 9 9 FactoryMode SVC Info WiFi ErrorCount replace module forhigh errorcounts Routerto Network Failure Check 9 9 Network Status Check Network Status TV Router Internet Instruct the customer the TV has proper connection to the router and is likely...

Page 60: ... still fails DNS Test with setting to Auto Mode 9 9 If it fails both Manual Auto problem is ISP orRouter ISP Blocking If it Fails Internet Service Provideris Active 9 9 With DNS setting at 8888 9 9 With Hot Spot 9 9 Samsung ServerTest If it Fails Network Status 9 9 If OK Reset Smart Hub 9 9 Terms of Agreement are accepted 9 9 Samsung Apps If it Fails Reset 9 9 Smart Hub Samsung Apps load correctly...

Page 61: ...he TV s Main Board If ESN number is missing NF do not replace the Main Board Reset TV Clock and check for correct Time Date Netflix relies on correct settings Reset Smart Hub Reset Apps In Factory Mode ForStreaming Issues Go to TVWeb Browser Go to speedof me testmy net Check Speed 9 9 forat least 5 Mbps HD streaming 25 Mbps 4K Streaming Check Latency 9 9 forless than 50ms 4 16 4 Troubleshooting ...

Page 62: ...ard Option Factory Reset returns TV to out of box condition Does not reset Apps Factory Reset Select Factory Reset Factory Reset Type 65D6AU0NN Local Set EU SW Model UNU7100 BOM Model 7172 TUNER Ch Table NONE SVC Test Patterns SVC Info ER Count Important to check for errors Resets to 0 with Factory Reset Setting Option Bytes EnterFactory Mode with 1 Service Remote only Check Option Byte Table loca...

Page 63: ...First Screen Appearing in Factory Mode Ex Sample Model 4 18 4 Troubleshooting ...

Page 64: ...Kant M2 FW xxxx DATA xxxx TCON Version KANT N2 FW xxxx DATA xxxx SPL Flash S N xxxxxxxxxxxxxxx Model UE65NU7172U Wired MAC SUCCESS Wireless MAC SUCCESS WIFI Version x x xx xxx xxx xxxxxx CO NfO WO MO D HX P AO O S N RO SC SiO P NS Factory Data Ver XXX Fixed Ver XX SID Date of purchase Micom Version 9 9 Wired MAC Success 9 9 Sub Micom 9 9 Tizen 9 9 BTVersion 9 9 E Manual 9 9 BlasterVersion 9 9 E Po...

Page 65: ...ttern and US Post Pattern Verify 2 SoC TCON Test Pattern ScalerPattern OFF US Post Pattern OFF FRC Pre Pattern 0 FRC Post Pattern 0 SOC TCON Pattern 0 SOC TCON Pattern Level 255 FRC OSD Pre Pattern 0 FRC OSD Post Pattern 0 FRC2 Pre Pattern 0 FRC2 Post Pattern 0 SOC TCON2 Pattern 0 SOC TCON2 Pattern Level 255 4 20 4 Troubleshooting ...

Page 66: ...SVC Info ER Count WD Count Watch Dog Hardware related issue AR Count Auto Reset software i e Apps related important ErrorCount 9 9 Status Screen Verify each item listed 4 21 4 Troubleshooting ...

Page 67: ...C WB Advanced EDID Sub Option Hotel Option Shop Option Asia Option Sound Select EDID OFF to ON 3 RightArrow Key EDID ON OFF ON Select EDID WRITE ALL 4 EnterKey EDID WRITE ALL Success Wait to Success 5 RightArrow Key EDID WRITE ALL Wait Confirm EDID WRITE ALL Success 6 Menu Key EDID WRITE ALL Success 4 22 4 Troubleshooting ...

Page 68: ... keys in this sequence With ConsumerRemote IR Remote Remote Button 9 9 NTSC POWER OFF MUTE 1 8 2 POWER ON PAL POWER OFF INFO MENU MUTE POWER ON With Factory Remote INFO FACTORY The following screen appears 2 Please refer to Detail Factory Option page for details Detail Factory Option 4 23 4 Troubleshooting ...

Page 69: ...ndor SDC Vendor HANSOE ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 04774A CY NN049HGLV2V 49A6AU0NN BN44 00932C L55E6_NHS BN91 19727E BN94 12798E FD05 Vendor SDC Vendor HANSOE ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 04774F CY NN049HGLV5V 49A6AU1NN BN44 00932C L55E6_NHS BN91 19727R BN94 12798R BB06 Vendor BOE Vendor HANSOE ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code ...

Page 70: ... ASSY PCB MAIN Code Spec Type Code Spec BN95 04767A CY NN055HGLV2V 55A6AU0NN BN44 00932B L55E6_NSM BN91 19731E BN94 12802E FB06 Vendor SDC Vendor HANSOE ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 04767A CY NN055HGLV2V 55A6AU0NN BN44 00932C L55E6_NHS BN91 19731E BN94 12802E BA07 Vendor BOE Vendor SOLUM ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 04771A CY NN055HGEV1V 55B6...

Page 71: ...Factory Option Local Set BOM Model Front Color S W Model EU 7172 U F NU71 55 UNU7100 4 26 4 Troubleshooting ...

Page 72: ...DA01 Vendor INX Vendor SOLUM ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 05198A CY NN058HGNV1V 58D6AU0NN BN44 00932B L55E6_NSM BN91 20024F BN94 13065F Factory Option Local Set BOM Model Front Color S W Model EU 7172 U F NU71 58 UNU7100 4 27 4 Troubleshooting ...

Page 73: ...A02 Vendor SDC Vendor HANSOE ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 04762A CY NN065HGLV2V 65A6AU0NN BN44 00932A L65E6N_NHS BN91 19819E BN94 12864E BA05 Vendor BOE Vendor HANSOE ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 04766A CY NN065HGEV1V 65B6AU0NN BN44 00932A L65E6N_NHS BN91 20338E BN94 13309E Factory Option Local Set BOM Model Front Color S W Model EU 7172 U F ...

Page 74: ...c BN95 04760A CY NN075HGAV 75L6AU0NN BN44 00874C L75E6NR BN91 19820E BN94 12865E FA03 Vendor SDC Vendor HANSOLE ASSY CHASSIS ASSY PCB MAIN Code Spec Type Code Spec BN95 04759A CY NN075HGLV1V 75A6AU0NN BN44 00874C L75E6NR BN91 20261E BN94 13208E Factory Option Local Set BOM Model Front Color S W Model EU 7172 U F NU71 75 UNU7100 4 29 4 Troubleshooting ...

Page 75: ...5A6AU0NN Local set EU SW Model UNU7100 BOM Model 7172 TUNER Ch Table NONE MRTOption EngineerOption Control Factory Menu Name Data Range EDID EDID ON OFF OFF EDID WRITE ALL EDID WRITE HDMI EDID WRITE PC HDMI EDID Ver HDMI EDID Port Sub Option RS 232 Jack UART EXT Link Support ON Serial Log On Off OFF Watchdog ON FRC Monitoring OFF Checksum 0x0000 Fast Boot In Production ON USB Serial OFF 4 30 4 Tro...

Page 76: ...0 LMF TERM THRESHOLD 80 EOS Click OFF BP PMS Reset 1 FAnet Thread 2 CI CPLD Version 1 ACM_MC ON UNIQUE TRIPLET ON FS_FAV OFF Private Range USE ON SCSA Support OFF OCM Reboot ON SPI Protection FKP Server Type Default OCM Support ON Preloading Support ON Multitasking Support ON Browser preloading Support FULL EXT IR Boot Support OFF APP BOOTING SUPPORT ON NagSam Support OFF EWBS Support OFF MVPD MBR...

Page 77: ... weak signal comes from the growing area countries Carrier_Mute ON If the noise comes from weakness electromagnetic field TVwill be set Mute automatically Only default on in North America Pilot Level High Thld 0x20h The High threshold value of stereo signal If Pilot level is greather than High threshold value recognize Stereo signal Pilot Level Low THLD 0x10h The Low threshold value of stereo sign...

Page 78: ...ic Scale OFF India Sound 0 Speaker Delay Normal 0 NTV CU Delay NORMAL Lipsync Inx 1 Lipsync Checksum 0x4972 Lipsync USB Test Ready Lipsync BT Checksum 0x0000 TPvolume 0xc4h TP Scale 0x6ch TP EQ CheckSum NONE Debug Factory Menu Name Data Range Spread Spectrum LVDS Spread 0 DDR Spread 0 Period 0 Amplitude 0 HD DDR SSC ON OFF OFF HD DDR SSC Value 0 FHD DDR SSC ON OFF OFF FHD DDR SSC Value 4 UHD DDR S...

Page 79: ... DDR SSC ON OFF ON FRC DDR SSC Period 1 FRC DDR SSC Modulation 2 ADV7619 Data strength 1 ADV7619 Clock strength 1 ADV7619 H_V_DE strength 1 AP DDR SSC ON OFF OFF AP DDR SSC Value 0 AP USIT SSC ON OFF ON AP USIT SSC Value 13 OCM Vx1 SSC ON OFF OFF OCM Vx1 SSC Value 0 TCON USIT SSC ON OFF BYPASS DDR Margin A CTRL_OFFSET_0_3 0 A CTRL_OFFSET_D 0 B CTRL_OFFSET_0_3 0 B CTRL_OFFSET_D 0 BT_ON_OFF OFF RF M...

Page 80: ...TCON FDisplay OFF Panel Code1 Panel Code 2 Panel Revision Panel Menu Week Panel S N1 Panel S N 2 Panel S N 3 Panel S N 4 MPEG Margin 20 H 264 Margin 15 CAM Wait Time 15 Voice Debug OFF PowerManagement Cert Option Waiting RM_BIST_DTV 0 RM_BIST_ATV 0 RM_BIST_CABLE 0 SerDES Check SerDES Tuner Failure HDMI SW Failure HDMI Rx Failure MP Failure Main SerDES Failure Jack SerDES Failure Stress Mode OFF Lo...

Page 81: ...ON THRESHOLD 720 L DETECT RAGION THRESHOLD 720 L DETECT B LEVEL THRESHOLD 32 L DETECT USB SUPPORT 0 DB Download MRT Option Dump Failure Picture Data Dump Failure VCONF Dump Failure Read Eco SensorData 0 No Signal PowerOFF ON Alert Option ON Default HDMI1 Booting OFF SVC Factory Menu Name Data Range Self Test forHW the Output of test pattern from each IC Info Reset Apps Reset SVC Reset SPI Flash Re...

Page 82: ...S Cnt1 0 HDMI EQ 0 HDMI Write Type 0 HDMI Switch 0 DVI SET TIME 0 H Write 0 HDMI Sync 0 HDMI 3D DET 1 HOT PLUG OFF HOLD TIME 600ms HDMI MUTE TIME 0ms HDMI NFST UNMUTE TIME 800ms HDMI FST UNMUTE TIME 0ms REPEA AUDIO PKT OFF HDMI Stable Count 3 HDMI HDCP EN OFF HDMI HDCP EN FLAG 85 POWER ON FLT CNT LOS HDCP UPDATE SPI READY SPI VERSION 0 HdmiRx EQ 0 HDMI TMDS ERR DET 1 DVB CI TS Clock delay TC 0 TS ...

Page 83: ...attern 0 FRC2 Post Pattern 0 SOC TCON2 Pattern 0 SOC TCON2 Pattern Level 255 Upgrade T CON DATA UPGRADE T CON FW UPGRADE T CON CheckSum T CON2 Usb Download T CON2 CheckSum PANEL EEPROM UPGRADE PANEL FLASH UPGRADE Logic Usb D L SUBMICOM UPGRADE Upgrade Sub Micom Program SUBMICOM JP USB UPGRADE BT UPGRADE BT FREEPAIRING Function Upgrade FRC3D FW UPGRADE FRC3D SRP UPGRADE FRC3D LD UPGRADE FRC2 3D FW ...

Page 84: ... Eco Data USB Update CI CPLD Upgrade SC ADK Upgrade OtherSetting Delete S N IPERF Stopped Expert CAL Data Backup CAL Data Restore MICOM POWER OFF ON NTV CU FWVER 0 ATV IF AGC SPEED 0 Upgrade UHD OSD Test 0 Main USB Path JackP USB Path Source Direct On Off OFF Apps Update Auto Power LAST POWER SMCE Control Motor Test Cube Test V APP OFF Picture Direct On Off OFF SVC Panel ORIGINAL S N Serial number...

Page 85: ... 0 1st_Cr_RL 0 2nd_R_L 128 2nd_G_L 128 2nd_B_L 128 2nd_R_H 69 2nd_G_H 69 2nd_B_H 69 White Balance R Offset 128 G Offset 128 B Offset 128 R Gain 128 G Gain 128 B Gain 128 WB W2_R_Offset 128 WB_W2_B_Offset 128 WB_W2_R_Gain 136 WB_W2_B_Gain 76 WB_N_R_Offset 128 WB_N_B_Offset 128 WB_N_R_Gain 131 WB_N_B_Gain 119 MGA MGA On Off OFF R1_Gain G1_Gain 4 40 4 Troubleshooting ...

Page 86: ...4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On Off SPI R Offset SPI G Offset SPI B Offset SPI R Gain SPI G Gain SPI B Gain SPI N Rgain 4 41 4 Troubleshooting ...

Page 87: ...Factory Menu Name Data Range SPI N Bgain SPI N Roffset SPI N Boffset SPI W2 Rgain SPI W2 Bgain SPI W2 Roffset SPI W2 Boffset SPI MGA WB Data to SPI Advanced 4 42 4 Troubleshooting ...

Page 88: ... Model UE65NU7172UXXH Type Check Panel label located in the back chassis of panel and choose same Type code from the list Home Updates Exit 55A1QU7QN 55L1QU7QN 75L1QU7QN 55A1QU8XN 55L1QU7QN 55A1QU7QN 65D6AU0NN 65A1QU7QN 65L1QU7QN 65A1QU8XN 65L1QU8XN 55A6AU0NN 55L6AU0NN 65D6AU0NN Type list in the Factory Menu Panel Label CY XX 2018 01 XX 65D6AU0NN XX 2018 XX XX 65D6AU0NN Factory Reset Type 65D6AU0N...

Page 89: ...Q75C UNU8500 UNU8000 QNQ8F QNQ9F QNQ8FB QNQ7F UNU76A0 UNU7500 UNU74A0 UNU7400 UNU7100 SW Model list in the Factory Menu SW Model in Label Rating BOM Model 6th 9th Digit of Model Code Check 6th 9th digit of Model code and type in e g Model Code UE65NU7172UXXH then BOM Model 7172 SW Model in Label Rating UE65NU7172UXXH BOM Model in Label Rating Home Updates Exit Factory Reset Type 65D6AU0NN Local Se...

Page 90: ... Adjust Specification Source Setting Mode Pattern Use Equipment HDMI 1280 x 720 60 Hz Pattern 24 Chess Pattern CA210 Master MSPG925 Generator Chess Pattern Use other equipment only after comparing the result with that of the Master equipment Input mode Calibration Pattern CVBS IN Model_ 1 Perform in NTSC B W Pattern 24 Lattice Component IN Model_ 6 Perform in 720p B W Pattern 24 Lattice PC Analog ...

Page 91: ... level menu 7 You can see the change of the Comp Calibration status from Failure to Success 8 Method of ColorCalibration PC Apply the VESA XGA Lattice N0 21 pattern signal to the PC IN port 1 Press the Source key to switch to PC mode 2 EnterService mode 3 Select the ADC menu 4 Select the PC Calibration menu 5 In PC Calibration Off status press the key to perform Calibration 6 When Calibration is c...

Page 92: ...y Mode 1 Select 2 ADC WB menu Select 3 White Balance menu Option Control Debug SVC ADC WB Advanced White Balance Low Light Sub Brightness R offset G offset B offset Hight Light Sub Contrast R gain G gain B gain 4 47 4 Troubleshooting ...

Page 93: ... 10min 4 sec 30sec Cold Boot 20 30sec x 5 time x 5 time x 5 time x 5 time x 5 time 4 se 4 se 4 se 4 se Blinks1 time when cold boot Main Board WDC Reboot Flash Error Flash 1 time Panel Error Reboot Flash Error Flash after 10cm 2 time SMPS Error Reboot Flash Error Flash 3 time Bluetooth WIFI Cold Boot 30 sec after module starts 4 time AOC Cold Boot 30 sec after module starts Signal level below thres...

Page 94: ...and audio settings you have made will return to their default settings We advise you to to write down your settings so that you can easily reset them after the upgrade 4 11 2 By Online Upgrades the software using the Internet First configure your network For detailed procedures on using the Network Setting refer to the Setting the Network instructions If The internet connection doesn t operate pro...

Page 95: ... 5 Wiring Diagram 5 Wiring Diagram 5 1 Wiring Diagram 49 55 58 65 inches SMPS MAIN CN202 CNM801 CN1301 CN1300 CN1601 Speaker CNL801 Func on WIFI Speaker PANEL MAIN PCB WIFI IR JOG SPEAKER SPEAKER VSS BOARD ...

Page 96: ...5 2 5 Wiring Diagram 75 inches SMPS MAIN CN202 CNM802 CN1301 CN1300 CN1601 Speaker CNL801 Func on WIFI Speaker PANEL MAIN PCB WIFI IR JOG SPEAKER SPEAKER VSS BOARD ...

Page 97: ...art Name Connection Part Spec Code No 1 LEAD CONNECTOR POWER SMPS MAIN 49 BN39 02217D 55 58 BN39 02217E 65 75 2 LEAD CONNECTOR SUB ASSY Main FUNCTION 49 BN39 02231D 55 58 BN39 02231C 65 75 3 FFC CABLE Main Source B 49 BN96 39821F 55 58 BN96 39820H 65 75 4 FFC CABLE Main Source B 49 BN96 39820F 55 58 BN96 39903C 65 75 ...

Page 98: ...102 HDMI 2 6 CN2101 HDMI1 7 CN1502 LAN 8 CN2001 AV 9 CN2202 COMPONENT 0 X1401_MOB WIFI CN1601 Function ACN01 Speaker CN202 POWER CN1301_UT USI T RIGHT CN1300 USI T LEFT Main Board Pin Map 1 CN1402 USB2 1 USB1_VCC_5V_PW 2 D 3 D 4 GND 2 CN1401 USB1 1 USB1_VCC_5V_PW 2 D 3 D 4 GND 3 CN2003 OPTICAL 1 SPDIF_OUT 2 B5V_PW 3 GND ...

Page 99: ... GND 9 HDMI3_RX0 _HDMI 10 HDMI3_RX_CLK _IN_ HDMI 11 GND 12 HDMI3_RX_CLK _IN_ HDMI 13 CEC 14 GND 15 HDMI3_SCL_DDC 16 HDMI3_SDA_DDC 17 HDMI3_INS_DET 18 HDMI3_5V_PW 19 HDMI3_HPD 7 CN1502 LAN 1 EPHY_TXP_LAN 2 GND 3 EPHY_TXN_LAN 4 EPHY_RXP_LAN 5 GND 6 EPHY_RXN_LAN 7 N C 8 GND 8 CN2001 AV 1 GND 2 AV_IN_CVBS COMP_Y 3 COMP_AV_SR_IN 4 IDENT_AV TEST_CVBS_Y 5 TEST_SR 6 TEST_SL 7 COMP_AV_SL_IN 9 CN2202 COMPON...

Page 100: ... 39 TX_CH1_A _VX1 40 GND 41 TX_CH1_B _VX1 42 TX_CH1_B _VX1 43 GND 44 TX_CH2_A _USIT 45 TX_CH2_A _USIT 46 GND 47 TX_CH2_B _USIT 48 TX_CH2_B _USIT 49 GND 50 TX_CH3_A _USIT 51 TX_CH3_A _USIT 52 GND 53 TX_CH3_B _USIT 54 TX_CH3_B _USIT 55 GND 56 TX_CH4_A _USIT 57 TX_CH4_A _USIT 58 GND 59 TX_CH4_B _USIT 60 TX_CH4_B _USIT 61 GND 62 TX_CH5_A _USIT 63 TX_CH5_A _USIT 64 GND 65 TX_CH5_B _USIT 66 TX_CH5_B _US...

Page 101: ...IT 42 TX_CH11_A _USIT 43 GND 44 TX_CH11_B _USIT 45 TX_CH11_B _USIT 46 GND 47 TX_CH12_A _USIT 48 TX_CH12_A _USIT 49 GND 50 TX_CH12_B _USIT 51 TX_CH12_B _USIT 52 GND 53 TX_CH13_A _USIT 54 TX_CH13_A _USIT 55 GND 56 TX_CH13_B _USIT 57 TX_CH13_B _USIT 58 GND 59 TX_CH14_A _USIT 60 TX_CH14_A _USIT 61 GND 62 TX_CH14_B _USIT 63 TX_CH14_B _USIT 64 GND 65 TX_CH15_A _USIT 66 TX_CH15_A _USIT 67 GND 68 TX_CH15_...

Page 102: ...160 36 63 7 21 Connecting the main board Panel Connection 1 CNM801 2 CNL801 SMPS Board Pin Map CNM801 MAIN Connector 1 FAIL COUNT 2 ANA DIM 3 A13V 4 OD ON OFF 5 A13V 6 PWM_BLU 7 A13V 8 Power On Off 9 A13V 10 GND 11 GND 12 GND CNL801 LED Connector 1 1 2 1 3 2 4 2 5 3 6 3 7 4 8 4 9 N C 10 N C 11 N C 12 N C ...

Page 103: ...el Connection 1 CNM801 2 CNL801 SMPS Board Pin Map CNM801 MAIN Connector 1 FAIL COUNT 2 ANA DIM 3 A13V 4 OD ON OFF 5 A13V 6 PWM_BLU 7 A13V 8 Power On Off 9 A13V 10 GND 11 GND 12 GND CNL801 LED Connector 1 1 2 1 3 2 4 2 5 3 6 3 7 4 8 4 9 N C 10 N C 11 N C 12 N C ...

Page 104: ...the main board Panel Connection SMPS Board Pin Map CNM802 MAIN Connector 1 FAIL COUNT 2 ANA DIM 3 A13V 4 OD ON OFF 5 A13V 6 PWM_BLU 7 A13V 8 Power On Off 9 A13V 10 GND 11 GND 12 GND CNL801 LED Connector 1 1 2 1 3 2 4 2 5 3 6 3 7 4 8 4 9 N C 10 N C 11 N C 12 N C ...

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