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Finding the contact information for service
Settings
Support
About This TV
Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
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You can also view information by scanning the QR code of your TV.
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You can also start this function by pressing and holding the (Play) button for 5 or more seconds. Continue holding the
button until the customer information pop-up window appears.
Requesting service
Settings
Support
Request Support
Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, and then select
Request Now
or
Schedule Appointment
Request
Send
. Your service request will
be registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
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You must agree to the terms and conditions for the service request.
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This function may not be supported depending on the geographical area.
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This function requires an Internet connection.
Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings
Support
Self Diagnosis
Try Now
You can use the
Picture Test
to help diagnose video issues and the
Sound Test
to diagnose sound issues. You can also
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub and TV factory reset functions.
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Start Picture Test
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Start Sound Test
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Signal Information
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Start Smart Hub Connection Test
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Reset Smart Hub
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Reset
