There is something wrong
with the TV
Try this!
Component connections
and screen color
If the product’s colors or absolute whites/blacks seem to be off, launch
Picture Test
.
•
Settings
Support
Device Care
Self Diagnosis
Picture Test
Try the following if the test results come back clean:
If using One Connect, ensure that the video-in port and the external device's video-out port
are connected properly.
If using a component cable, ensure that the green (Y), blue (Pb), and red (Pr) cables are
connected properly.
For detailed instructions on connecting an external device to the TV, launch
Connection Guide
.
•
Source
Connection Guide
Screen Brightness
If the screen appears too dim, try changing the settings under
Reset Picture
or disabling
Ambient Light Detection
.
•
Settings
Picture
Expert Settings
Reset Picture
•
Settings
General
Eco Solution
Ambient Light Detection
If the screen is displaying colors correctly but appears just a little too dim or bright, try
adjusting the following settings before contacting the service center:
•
Settings
Picture
Expert Settings
Contrast
•
Settings
Picture
Expert Settings
Brightness
•
Settings
Picture
Expert Settings
Sharpness
•
Settings
Picture
Expert Settings
Color
•
Settings
Picture
Expert Settings
Tint (G/R)
Rapid Image Optimization
If you see a blurry shape on the TV’s screen, use the
Picture Clarity Settings
feature to resolve
the issue.
•
Settings
Picture
Expert Settings
Picture Clarity Settings
The TV turns off by itself.
If the TV turns off by itself, see if
Sleep Timer
has been enabled.
•
Settings
General
System Manager
Time
Sleep Timer
If
Sleep Timer
has not been enabled, see if
Auto Power Off
or
Off Timer
has been.
•
Settings
General
Eco Solution
Auto Power Off
•
Settings
General
System Manager
Time
Off Timer
In case of The Sero, check the options, such as The Sero Auto On/Off and Off Timer in the
SmartThings app on your mobile device. The Sero Auto On/Off turns the TV on when the
mobile device is near the TV and turns turns the TV off after a certain duration of time when
the mobile is no longer near the TV.
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