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Troubleshooting

Terminology

Service Centers

Declaration of 

Conformity

  

 

Troubleshooting

 

  

 

This section lists various problems and solutions encountered by users while using the digital photo frame. When encountering a problem, 
first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the 
nearest 

service center

 

  

Symptoms 

Possible Causes and Suggested Actions  

My Digital Photo Frame does not turn 
on.  

Check the power connection between the product and the power adapter.
Check whether the Samsung logo is displayed in full screen mode when 
pressing the power button. 

The power turns on but the screen is 
blank. 

Check the memory card type. If this is not inserted correctly or is not of a 
supported type, the photo may not display on the screen. (This product 
supports USB memory and CF/SD/MMC/MS cards only.)  
Check the file extensions if the card and other connections are correct. (This 
product supports the JPEG image format, MPG1, MPEG4 and WMV9 movie 
formats, and MP3 music file format only. See Specifications.)  

It takes some time to display an image 
after the digital photo frame turns on. 

Loading a file from an external memory card may take several seconds. (This 
depends on the file format and size.) 

 

No screen is displayed and just sound is 
heard for MPEG4 and WMV9 movies. 

Loading a large sized file may take quite a long time. (This is a matter of 
specifications.)

The aspect ratio of the screen looks 
abnormal. 

Select one of the three values in the Menu>Photo Aspect>Original, Auto Fit, 
Fit To Width, Fit To Screen menu using the buttons on the right side of the 
product. 
(

See Menu>Photo Aspect>Original, Auto Fit, Fit To Width, Fit To 

Screen

)  

The screen color is dimmed or too strong. 

Adjust the brightness in the Settings>Brightness menu using the buttons on 
the right side of the product. 
(

See Settings>Brightness

)  

I have connected an external device (USB 
memory device or MP3 player), but it 
does not work.  

Check the cable connection between the product and the external device. 
Check whether the external device works as a standalone, and check the 
format of the files stored on it.  
Only USB devices supporting Windows CE 5.0 can be supported. 
Please check that your USB device supports Windows CE 5.0.  

The screen is displayed but there is no 
sound for MPEG4 and WMV9 movies. 

Try to check the original movie contents file on your PC.  
If there is no noticeable error in the settings, it may take some time to switch 
to the next file depending on the file size and format. 

Summary of Contents for SPF-72V

Page 1: ......

Page 2: ...r property damage Safety Symbols Power Installation Using and Cleaning Power The images here are for reference only and are not applicable in all cases or countries Insert the power plug correctly unt...

Page 3: ...re or the product may not turn on normally Ensure that the power plug is disconnected before cleaning the product z Failing to do so may cause electric shock or fire Keep the product away from places...

Page 4: ...stalling it z Failing to do so may cause product damage or personal injury Avoid dropping the product when moving as this may cause product damage or personal injury Do not install the product in a lo...

Page 5: ...wax When not using the product for a long time make sure to disconnect the power plug z Heavy accumulated dust may cause electric shock or fire If the product needs to be installed in a location that...

Page 6: ...ypes of waste and recycle it responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local gove...

Page 7: ...clean high class design your digital photo frame doubles as an ornament for your desk or table A 90 degree rotating stand allows both horizontal and vertical installation Features Components Front Ba...

Page 8: ...tart Warranty Not available in all locations User Manual Cables Power cord USB cable A B type Power Adapter Features Components Front Back Side Buttons Front Features Components Front Back Side Button...

Page 9: ...photo frame to a PC through the upstream port Headphone connection jack Connect your headphones to the Headphone connection jack DC In Jack Connect the power adapter to this jack Connect the power co...

Page 10: ...t the bottom left corner of the screen VOL Volume Button Adjusts the sound volume when playing music files or movies Up Button Used for moving up Left Button Used for moving left Right Button Used for...

Page 11: ...adapter to the terminal at the back of the product Connect the power cord to the power adapter Plug the power cord for the product into a nearby outlet Press the button on the side of the product to...

Page 12: ...work normally when connected to your PC contact a service center for that external device or your PC Up Stream Port Used to connect your digital photo frame to a PC When connecting your digital photo...

Page 13: ...acity is exceeded no further files can be stored Do not turn off the product while saving playing or deleting a file The volume name of the removable disk for example E F G may differ depending on you...

Page 14: ...ou to adjust items in the menu ENTER Activates a highlighted menu item BACK Use this button to step one step back in the menu Buttons Photos Web Photos Music Video Settings Photos Web photos List Menu...

Page 15: ...ed to fit the size of the screen Therefore only use the photos stored on the internal memory with a digital photo frame When copying photos to the internal memory the EXIF information camera related i...

Page 16: ...ay You can adjust the volume using the buttons to the right of your digital photo frame Direct Functions Slide Show Button Description Play the next file in the list Play the previous file in the list...

Page 17: ...ENU Displays the menu Exits the menu Buttons Photos Web Photos Music Video Settings Video List Menu When pressing the MENU button the on screen menu is displayed on the screen Upper OSD Sub OSD Descri...

Page 18: ...ts the menu Buttons Photos Web Photos Music Video Settings Settings Set the Settings Upper OSD Sub OSD Description Language English Deutsch Espa ol Fran ais Italiano Portugu s T rk e Select a language...

Page 19: ...net Time Update Auto Manual Update Time Now Select whether to set the time information which is received through the Internet as the system time for your Digital Photo Frame Alarm Activation Hour Minu...

Page 20: ...sword Enables case sensitive mode Photo Frame Now Playing You can monitor the photos which are being displayed in the slide show at the same time Web Photos Photo Feeds Photos Windows Live Spaces You...

Page 21: ...your Digital Photo Frame and select a language The selected language is used as the OSD language and for the Samsung Photo Frame Web Confi guration which is embedded in your Digital Photo Frame You c...

Page 22: ...you to change the ratings for the photos on your Digital Photo Frame via your PC Recommendations when using the Digital Photo Frame Internet Explorer 7 0 or higher Windows Vista Click on the Frame Man...

Page 23: ...Close when it is completed Checking Shared Photos In the Windows Media Player set the Category which is under the symbol at the top left to Picture In the Library select Recently added All Pictures K...

Page 24: ...a Private network the Available Device list and the Settings button are displayed in the Media Sharing window In the Media Sharing window click Settings The Media Sharing Default Settings window is di...

Page 25: ...ame to If no available SSID is displayed click Refresh Networks to update the list If you select this when the SSID is encrypted a password input window is displayed You can only be connected to the n...

Page 26: ...correct press the Menu button and select the PC you want to connect to You can view the shared photos on the connected computer via Playlists Tags Dates Folders and Ratings Viewing the Photos from Win...

Page 27: ...ected the Welcome page will be displayed On the Welcome page enter the password displayed in the Settings Management Password screen of your Digital Photo Frame in the Password box and click Sign in Y...

Page 28: ...Photo Feeds for the RSS Input window In the RSS Input window enter the RSS address and click Add What is an RSS Address It is the address that appears in the address box of the web page XML displayed...

Page 29: ...er boot up turn your Digital Photo Frame off remove the USB memory card and turn your Digital Photo Frame on again for maximum safety Do not remove the USB memory card during the update operation Do n...

Page 30: ...e provided USB cable 6 When using your digital photo frame as a Mini Monitor all buttons except for the Power button will not operate 7 Move the programs displayed and used on the Mini Monitor to the...

Page 31: ...y Reader is not supported Media Memory Card 3 in 1 SD 4Gb MMC 4Gb MS 32Gb SDHC High Capacity cards are not supported Power Rating External Power Adapter 12V 2A 24W Consumption Max mode 12W Normal mode...

Page 32: ...ng a file from an external memory card may take several seconds This depends on the file format and size No screen is displayed and just sound is heard for MPEG4 and WMV9 movies Loading a large sized...

Page 33: ...my PC from my Digital Photo Frame Frame Manager must be running first After making changes close and open Windows Media Player again I changed the frame name but it hasn t been applied Select and remo...

Page 34: ...sed for small mobile devices as in the case of the SD card Because it has smaller footprints than SD MMC cards it has become widely accepted as the standard for memory cards It is usually used to save...

Page 35: ...UADOR 1 800 10 7267 http www samsung com latin EL SALVADOR 800 6225 http www samsung com latin GUATEMALA 1 800 299 0013 http www samsung com latin HONDURAS 800 7919267 http www samsung com latin JAMAI...

Page 36: ...p www samsung com se SWITZERLAND 0800 SAMSUNG 726 7864 http www samsung com ch U K 0845 SAMSUNG 7267864 http www samsung com uk CIS ESTONIA 800 7267 http www samsung ee LATVIA 8000 7267 http www samsu...

Page 37: ...4 http www samsung com sg THAILAND 1800 29 3232 02 689 3232 http www samsung com th TAIWAN 0800 329 999 http www samsung com tw VIETNAM 1 800 588 889 http www samsung com vn Middle East Africa SOUTH A...

Page 38: ...omagnetic Compatibility Directives for residential Use and can be used in all areas including common residential areas Class B equipment radiates less electromagnetic influences than class A equipment...

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