Version 1.0
September 2014
Page | 120
TROUBLESHOOTING
Listed below are some problems which may occur while using the phone and their
solutions.
Please check the list of solutions before requesting repair services from the service
center.
Please call the service center if the problem is not resolved using the following
solutions.
Installation and Connection
Problem
Possible Solutions
The phone does not start even
though power is connected.
- Check that all the cables are connected correctly to
the phone.
- Check that the power adapter meets the
specifications. (Please use the optional power
adapter provided. If you need to buy additional
power adapters, contact your vendor.)
- Disconnect the power adapter from the phone for
about 10 seconds, and reconnect it.
The phone starts but none of its
functions are available.
- If the
‘IP conflict’ message appears on the phone
screen, it means that the same IP address is used
by another device (phone or PC). Please contact
the system administrator.
- If the
‘ID conflict’ message appears on the phone
screen, it means that the same ID is used by
another device (phone or PC). Please contact the
system administrator.
When the handset is picked up
or the [Speaker] button is
pressed, no dial tone is heard.
- Check that the power adapter and all the cables are
connected correctly to the phone.
- Check that all of the network environment settings,
such as the IP address, are configured correctly.
(Please refer to
‘Menu Settings 2.
Network Information
’ in this user manual.)
- Use the
‘ping’ command from the computer which is
connected to the phone to check that the phone
’s IP
address is available for use. If the IP address is
already being used, ask the system administrator
for a new IP address.
