Samsung SM-N981B User Manual Download

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Table of Contents

Key features

Basics

Read me first

Device overheating situations and

solutions

11  Device layout and functions
16  Charging the battery
20  Nano-SIM card and eSIM
22  Memory card (microSD card)

(Galaxy Note20 Ultra 5G, Note20 Ultra)

24  Turning the device on and off
25  Initial setup
26  Samsung account
27  Transferring data from your previous

device (Smart Switch)

29  Understanding the screen
37  Notification panel
40  Screen capture and screen record
41  Entering text

Apps and features

44 Installing or uninstalling apps
45 S Pen
59 Phone
62 Contacts

64 Messages
65 Internet
66 Camera
81 Gallery
85  AR Zone
89 Bixby
91  Bixby Vision
92  Bixby Routines
94  Multi window
96  Samsung Daily
97  Samsung Pay
99  Samsung Health
100  Samsung Notes
103  Samsung Members
103  Samsung Galaxy
104 PENUP
104  Galaxy Wearable
104 Calendar
105 Reminder
106  Voice Recorder
107  My Files
107 Clock
107 Calculator
108  Game Launcher
109  Game Booster
110  Samsung Kids
110 SmartThings
111  Sharing content

Summary of Contents for SM-N981B

Page 1: ...www samsung com USER MANUAL English 08 2020 Rev 1 1 SM N980F SM N980F DS SM N981B SM N981B DS SM N985F SM N985F DS SM N986B SM N986B DS...

Page 2: ...g the screen 37 Notification panel 40 Screen capture and screen record 41 Entering text Apps and features 44 Installing or uninstalling apps 45 S Pen 59 Phone 62 Contacts 64 Messages 65 Internet 66 Ca...

Page 3: ...are update 159 About phone Appendix 160 Accessibility 177 Troubleshooting 182 Removing the battery 113 Music Share 114 SmartView 115 Samsung DeX 121 Link toWindows 122 Samsung Global Goals 122 Google...

Page 4: ...lity photos or videos You can also take professional level videos in pro video mode Refer to Camera for more information xCloud Enjoy high quality gaming on your mobile device with the xCloud service...

Page 5: ...stomise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting...

Page 6: ...switch to activate it Depending on the region or model some devices are required to receive approval from the Federal Communications Commission FCC If your device is approved by the FCC you can view t...

Page 7: ...e device s performance and appearance may be affected If the device has been immersed in water or the microphone or speaker is wet sound may not be heard clearly during a call After wiping the device...

Page 8: ...t could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place foreign materials such as metal objects m...

Page 9: ...t When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the device s multipurpose...

Page 10: ...the device will turn off Do not use the device until the device s temperature drops below the specified level If the second warning message appears during an emergency call the call will not be disco...

Page 11: ...l accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performanc...

Page 12: ...ition sensor Side key Volume key Touchscreen Front camera Edge screen Proximity Light sensor S Pen Earphone jack Multipurpose jack USBType C SIM card Memory card tray NFC antenna MST antenna Wireless...

Page 13: ...ensor Side key Volume key Touchscreen Front camera Proximity Light sensor S Pen Earphone jack Multipurpose jack USBType C SIM card tray NFC antenna MST antenna Wireless charging coil Rear camera Micro...

Page 14: ...foreign materials with a sharp object the device may be damaged and its appearance may be affected Connectivity problems and battery drain may occur in the following situations If you attach metallic...

Page 15: ...key Press simultaneously to capture a screenshot Press and hold simultaneously to turn off the device Setting the Side key Select an app or feature to launch by pressing the Side key twice or pressing...

Page 16: ...e is not covered by the warranty Use only USBType C cable supplied with the device The device may be damaged if you use Micro USB cable To save energy unplug the charger when not in use The charger do...

Page 17: ...aged If you use the wireless charger in areas with weak network signals you may lose network reception Use Samsung approved wireless chargers If you use other wireless chargers the battery may not cha...

Page 18: ...hile sharing power Doing so may affect nearby devices The location of the wireless charging coil may vary by device model Adjust the devices to connect with each other properly Some features are not a...

Page 19: ...time Decrease the screen brightness Battery charging tips and precautions If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a deple...

Page 20: ...the device and the charger to a Samsung Service Centre Nano SIM card and eSIM Insert the SIM or USIM card provided by the mobile telephone service provider To have two phone numbers or service provid...

Page 21: ...ers use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Ensure that the ejection pin is perpendicular to the hole Otherwise the device...

Page 22: ...ions SIM card manager SIM cards Activate the SIM card to use and customise the SIM card settings eSIMs Activate the eSIM Preferred SIM card Select to use specific SIM cards for some features such as v...

Page 23: ...tion will be disabled If the card is not fixed firmly into the tray the memory card may leave or fall out of the tray If you insert the tray into your device while the tray is wet your device may be d...

Page 24: ...of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the devic...

Page 25: ...o emergency mode to reduce battery consumption Some apps and functions will be restricted In emergency mode you can make an emergency call send your current location information to others sound an eme...

Page 26: ...ou want to sign in using your Google account tap Continue with Google If you do not have a Samsung account tap Create account Finding your ID and resetting your password If you forget your Samsung acc...

Page 27: ...ection pop up window appears tap Smart Switch Receive data 3 In the previous device tap Allow If you do not have the app download it from Galaxy Store or Play Store Your device will recognise the prev...

Page 28: ...a between your device and a computer You must download the Smart Switch computer version app from www samsung com smartswitch Back up data from your previous device to a computer and import the data t...

Page 29: ...r pinch on the screen Do not allow the touchscreen to come into contact with other electrical devices Electrostatic discharges can cause the touchscreen to malfunction To avoid damaging the touchscree...

Page 30: ...Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen Hiding the navigation bar View files or use apps on a wider screen by hiding...

Page 31: ...ards or downwards to open the Apps screen To return to the Home screen swipe upwards or downwards on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen Finder...

Page 32: ...face such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on...

Page 33: ...cut to an app on the Home screen tap and hold an item on the Apps screen and then tap Add to Home A shortcut to the app will be added on the Home screen You can also move frequently used apps to the s...

Page 34: ...folder s apps will be relocated to the Apps screen Edge panel You can quickly access your favourite apps and features from the Edge panels Drag the Edge panel handle towards the centre of the screen...

Page 35: ...information by preventing others from accessing your device After setting the screen lock method the device will require an unlock code whenever unlocking it You can set your device to perform a facto...

Page 36: ...gress Missed call New text or multimedia message Alarm activated Mute mode Vibration mode Flight mode activated Error occurred or caution required Battery charging Battery power level The status bar m...

Page 37: ...ing functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Power options Access the notification settings Quick setting b...

Page 38: ...device 1 Open the notification panel and tap Media 2 Tap the icons on the controller to control the playback To continue playback on another device tap and select the device you want Controlling nearb...

Page 39: ...ive a message while watching a video or playing a game you can view the message and reply to it without switching the screen When you receive a notification with edge lighting while using an app drag...

Page 40: ...reenshot by swiping is not activated launch the Settings app tap Advanced features Motions and gestures and then tap the Palm swipe to capture switch to activate it After capturing a screenshot use th...

Page 41: ...recorder settings launch the Settings app and tap Advanced features Screenshots and screen recorder Screen recorder settings Entering text Keyboard layout A keyboard appears automatically when you en...

Page 42: ...repeatedly until the desired character appears Additional keyboard functions Enter emoticons Enter stickers You can also enter your emoji stickers that look like you Refer to Using your emoji stickers...

Page 43: ...select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste To paste text...

Page 44: ...ge the auto update settings tap Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Browse apps by category or search for apps by keyword To chan...

Page 45: ...basic features of the apps may not function properly S Pen Using the S Pen S Pen button Do not bend or apply excessive pressure with the S Pen while using it The S Pen may be damaged or the nib may be...

Page 46: ...h as the camera app by pressing and holding the S Pen button Also while using the camera app you can take a photo by pressing the button once While playing music you can turn the volume up if you lift...

Page 47: ...ce to take a photo To take a series of photos press and hold the S Pen button To change the shooting mode move the S Pen to the left or right while pressing and holding the S Pen button To switch betw...

Page 48: ...rience a brief delay before it finishes connecting You can only connect Samsung approved S Pens that support Bluetooth Low Energy BLE Do not detach the S Pen from the device when it is being connected...

Page 49: ...can also launch this feature by double tapping the screen while pressing and holding the S Pen button Refer to Samsung Notes for more information View all notes View all notes in the Samsung Notes ap...

Page 50: ...n the screen Refer to Write on calendar for more information Add shortcuts Add shortcuts to frequently used apps to the Air command panel Air command icon When the Air command panel is closed the Air...

Page 51: ...e of the selected area Write or draw on the selected area Share the selected area with others Save the selected area in Gallery Capturing an area from a video While playing a video select an area and...

Page 52: ...before saving the file Share the selected area with others Save the selected area in Gallery Screen write Capture screenshots to write or draw on them or crop an area from the captured image 1 When th...

Page 53: ...e 1 When you want to send an animated message open the Air command panel and tap Live messages 2 Customise background image and tap Done or Start drawing 3 Write or draw on the live message screen Pre...

Page 54: ...You can change the text between words and sentences by tapping or 3 Hover the S Pen over the text you want to translate or the unit you want to convert The translated text will appear To listen to th...

Page 55: ...When the available options appear on the screen select an option you want Glance Reduce an app to a thumbnail and hover the S Pen over the thumbnail to open the app in full screen view For example la...

Page 56: ...hen you are finished tap Save To edit it tap Undo Select and edit Redo Eraser Pen settings Air view Hover the S Pen over an item on the screen to preview content or view information in a pop up window...

Page 57: ...ithout turning on it When the screen is off detach the S Pen or hover the S Pen over the screen and press the S Pen button When you tap Save or reinsert the S Pen into the slot after writing a memo th...

Page 58: ...ay To view the memo again double tap Minimise the memo Pinned memo If you do not perform any actions for a certain period after opening a memo the memo will be automatically minimised Unlocking the sc...

Page 59: ...ter a phone number 3 Tap to make a voice call or tap or to make a video call Preview the phone number More options Search for a contact Add the number to the contacts list Making calls from call logs...

Page 60: ...name in the search field Or select one from the recommended hot places The business s information such as its phone number or address will appear This feature may not be available depending on the ser...

Page 61: ...rs switch to activate the feature Options during calls Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Hold call Hold a call...

Page 62: ...1 Launch the Contacts app and tap Manage contacts Import or export contacts Import 2 Follow the on screen instructions to import contacts Syncing contacts with your web accounts Sync your device conta...

Page 63: ...acts list and tap Delete Sharing contacts You can share contacts with others by using various sharing options 1 Launch the Contacts app and tap Share 2 Select contacts and tap Share 3 Select a sharing...

Page 64: ...d the message Enter recipients Enter a message Enter stickers Attach files Recipient Send the message Viewing messages 1 Launch the Messages app and tap Conversations 2 On the messages list select a c...

Page 65: ...r information and bookmark your favourite webpages to access them conveniently 1 Launch the Internet app 2 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger down...

Page 66: ...of other people without their permission Do not take photos or record videos where legally prohibited Do not take photos or record videos in places where you may violate other people s privacy Taking...

Page 67: ...tos you take appear blurry clean the camera lens and try again Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolut...

Page 68: ...and hold it If you add another camera button you can move it anywhere on the screen and take photos more conveniently On the preview screen tap Shooting methods and tap the Floating Shutter button sw...

Page 69: ...FOOD mode adjust the colour tone Activate or deactivate the motion detection feature when recording super slow mo videos The available options may vary depending on the model or shooting mode Photo m...

Page 70: ...the composition and the recommended composition appears on the preview screen 3 Move the device so the guide matches the recommended composition When the ideal composition is achieved the guide will c...

Page 71: ...n after you take a photo Video mode The camera adjusts the shooting options automatically depending on the surroundings to record videos easily 1 On the shooting modes list tap VIDEO and tap to record...

Page 72: ...ture Tap VIDEO on the shooting modes list tap on the shooting options to activate it and then record a video Single take mode Take various photos and videos in just one shot Your device automatically...

Page 73: ...of scenery or photos or videos taken at night A fast shutter speed allows less light in This is ideal for capturing photos or videos of fast moving subjects Change the exposure value This determines...

Page 74: ...E PANORAMA 2 Tap and move the device slowly in one direction Keep the image within the frame on the camera s viewfinder If the preview image is out of the guide frame or you do not move the device the...

Page 75: ...mode Live focus video mode The camera allows you to capture photos or videos where the background is blurred and the subject stands out clearly You can also apply a background effect and edit it afte...

Page 76: ...save it as a video 2 On the preview screen tap the preview thumbnail and tap Play super slow mo video To edit the super slow motion section tap Editor and drag the section editing bar to the left or...

Page 77: ...OW MOTION and tap to record a video 2 When you are finished recording tap to stop 3 On the preview screen tap the preview thumbnail and tap Play slow motion video The fast section of the video will be...

Page 78: ...your subject Smart selfie angle Set the device to automatically switch to a wide angle selfie when there are more than two people in the frame Scan QR codes Set the device to scan QR codes from the p...

Page 79: ...recording option High efficiency video You can record videos in the High EfficiencyVideo Codec HEVC format Your HEVC videos will be saved as compressed files to conserve the device s memory HDR10 vid...

Page 80: ...viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the photo GPS signal strength may decrease in locations where the signal is obstructed such as...

Page 81: ...ar images Launch the Gallery app and tap to group similar images and display only the best shots as a preview of the images When you tap the image preview you can view all the images in the group Crea...

Page 82: ...on the screen More options Delete the image Share the image with others Modify the image BixbyVision Add the image to favourites Cropping enlarged images 1 Launch the Gallery app and select an image 2...

Page 83: ...ayback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward swipe to the left or right on the playback...

Page 84: ...p is synced with the cloud photos and videos you take will also be saved in the cloud You can view images and videos saved in the cloud in your Gallery app and from other devices When you connect your...

Page 85: ...ot be available depending on the service provider or model AR Emoji Camera Creating AR Emoji Make an emoji that looks like you Emoji stickers with various expressions will be automatically generated 1...

Page 86: ...he emoji s face appears over your face so it looks like you are wearing a mask MIRROR The emoji mimics your body movements PLAY The emoji moves on a real background 3 Tap the emoji icon to take a phot...

Page 87: ...ing actions are an example of using your emoji stickers in the Messages app 1 While composing a message in the Messages app tap on the Samsung keyboard 2 Tap the emoji icon 3 Select one of your emoji...

Page 88: ...e camera recognises the subject the recognition area will appear on the screen 2 Write or draw in the recognition area If you switch to the rear camera you can also write or draw outside the recogniti...

Page 89: ...page will appear After you select the language to use with Bixby sign in to your Samsung account and complete the setup by following the on screen instructions the Bixby screen will appear Using Bixby...

Page 90: ...ixby by saying Hi Bixby Register your voice so that Bixby will respond to your voice when you say Hi Bixby 1 Launch the Bixby app and tap Voice wake up 2 Tap the Wake with Hi Bixby switch to activate...

Page 91: ...h BixbyVision using one of these methods In the Camera app tap MORE on the shooting modes list and tap BIXBYVISION In the Gallery app select an image and tap In the Internet app tap and hold an image...

Page 92: ...1 Launch the Settings app and tap Advanced features Bixby Routines 2 On the Discover list select a routine you want or tap to add your own routines You can set the conditions and actions of routines o...

Page 93: ...ng the button whenever you want Launch the Settings app and tap Advanced features Bixby Routines My routines and tap next to the routine you want to run Alternatively tap the routine s widget on the H...

Page 94: ...may not support this feature Split screen view 1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in split screen view The...

Page 95: ...aunch them together in the split screen view with a single tap 1 In the split screen view tap between the app windows 2 Tap The two apps you are using in the split screen view will be saved on the Edg...

Page 96: ...videos and games On the Home screen swipe to the right The Samsung Daily screen will appear When launching this feature for the first time or after performing a data reset follow the on screen instruc...

Page 97: ...vider or model Magnetic secure transmission MST may not be supported depending on the region Setting up Samsung Pay When running this app for the first time or restart it after performing a data reset...

Page 98: ...the back of your device to the card reader When the card reader recognises the card information the payment will be processed Payments may not be processed depending on your network connection The ver...

Page 99: ...Samsung Health app When running this app for the first time or restart it after performing a data reset follow the on screen instructions to complete the setup To edit items on the Samsung Health home...

Page 100: ...Reading mode 2 When you are finished composing the note tap the Back button to save it If you want to save the note in another file format tap Save as file Deleting notes Tap and hold a note to delet...

Page 101: ...y erase the intended part Editing handwritten notes Edit handwritten notes using various editing options such as cutting moving or resizing 1 When there is handwriting on the note tap To change the sh...

Page 102: ...appears tap where you want to change the style Converting handwriting to text After writing on the screen tap Options will appear in the preview window If you drag or you can select the handwriting yo...

Page 103: ...a PDF file You can add memos to the PDF file Pinning a note to the Home screen Pin a note to the Home screen to quickly view it or open and edit it 1 Launch the Samsung Notes app 2 Select a note and...

Page 104: ...out how to connect and use the wearable device with your device Calendar Manage your schedule by entering upcoming events in your planner Creating events 1 Launch the Calendar app and tap or double ta...

Page 105: ...inder app icon will be added to the Apps screen Creating reminders 1 Launch the Reminder app 2 Tap Write a reminder or enter the details and then tap Save Completing reminders On the reminders list se...

Page 106: ...bottom of the device at a high volume while reducing the volume of sound from the sides Speech to text The device records your voice and simultaneously converts it to on screen text For best results k...

Page 107: ...device s storage tap Analyse storage To search for files or folders tap Clock Set alarms check the current time in many cities around the world time an event or set a specific duration Launch the Clo...

Page 108: ...on the Game Launcher screen If you cannot see your games drag the Library panel upwards and tap Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then...

Page 109: ...nning in the background to better manage memory Block during game Lock some features during games Navigation button lock Hide the buttons on the navigation bar To display the buttons tap on the naviga...

Page 110: ...or Samsung Kids and view the usage history On the Samsung Kids screen tap Parental control and enter your unlock code Closing Samsung Kids To close Samsung Kids tap the Back button or tap Close Samsun...

Page 111: ...o 4 Accept the file transfer request on the other device This feature does not support sharing videos withTVs or SmartThings supported devices To watch videos onTV use the SmartView feature Pointing t...

Page 112: ...ink Sharing Share large files Upload files to the Samsung storage server and share them with others via a Web link 1 Launch the Gallery app and select an image 2 Tap Link Sharing The link for the imag...

Page 113: ...phone open the notification panel swipe downwards and then check if Music Share is activated You can use additional features such as setting who to share your device with by tapping and holding Music...

Page 114: ...n your friend s smartphone accept the connection request 6 On your smartphone tick your Buds and your friend s Buds on the audio output list When you play music via your smartphone you can listen to i...

Page 115: ...you can simultaneously use your smartphone Connecting devices and starting Samsung DeX Wired connections to external displays You can connect your smartphone to an external display using an HDMI adapt...

Page 116: ...le HDMI adaptor USBType C to HDMI Wired connections to computers You can use Samsung DeX by connecting your smartphone to a computer using a USB cable To use the USB cable supplied with the device the...

Page 117: ...rds and then tap DeX 2 Select aTV from the detected devices list and tap Start now SomeTVs will only be detected when its screen mirroring mode is turned on 3 If the connection request window appears...

Page 118: ...activate it You can also use the external keyboard on the smartphone s screen Using your smartphone as a touchpad You can use your smartphone as a touchpad On your smartphone drag downwards from the...

Page 119: ...ent Language and input Physical keyboard Keyboard shortcuts Using Samsung DeX Use your smartphone s features in an interface environment similar to a computer You can multitask by running multiple app...

Page 120: ...ock the Samsung DeX screen and your smartphone s screen while using Samsung DeX select Lock DeX While using Samsung DeX you cannot lock the Samsung DeX screen and your smartphone s screen by pressing...

Page 121: ...s feature When you create a Microsoft account you can sign in to all Microsoft devices and services such as Microsoft Office programs andWindows 10 Connecting to a computer 1 Launch the Settings app a...

Page 122: ...Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search the world map and view location information for various places around you YT Music Enjoy various mus...

Page 123: ...bled devices Refer to Bluetooth for more information NFC and payment Set the device to allow you to read near field communication NFC tags that contain information about products You can also use this...

Page 124: ...e device s mobile data connection with other devices For more information about the mobile hotspot refer to Mobile Hotspot You may incur additional charges when using this feature More connection sett...

Page 125: ...ts each other and the screen of the other device must be turned on 1 On the Settings screen tap Connections Wi Fi and tap the switch to activate it 2 Select a network from theWi Fi networks list 3 Tap...

Page 126: ...tance may be reduced Some devices especially those that are not tested or approved by the Bluetooth SIG may be incompatible with your device Do not use the Bluetooth feature for illegal purposes for e...

Page 127: ...ice allows you to read near field communication NFC tags that contain information about products You can also use this feature to make payments and buy tickets for transportation or events after downl...

Page 128: ...s NFC and payment Tap and pay PAYMENT and then select an app The payment services list may not include all available payment apps Sending data with the NFC feature Transfer data such as images or cont...

Page 129: ...e device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected Even if you do not deactivate theWi Fi feature the apps will launch using the mobile d...

Page 130: ...ng Configure settings for printer plug ins installed on the device You can search for available printers or add one manually to print files Refer to Printing for more information VPN Set up virtual pr...

Page 131: ...e Settings screen tap Sounds and vibration Sound mode Set the device to use sound mode vibration mode or silent mode Vibrate while ringing Set the device to vibrate and play a ringtone for incoming ca...

Page 132: ...moving audio sounds that flow all around you Dolby Atmos for gaming Experience the Dolby Atmos sound optimised for games while playing games Equaliser Select an option for a specific music genre and e...

Page 133: ...otifications and change the notification settings To customise notification settings for more apps tap See all All and select an app from the apps list Display Options Change the display and the Home...

Page 134: ...ngth of time the device waits before turning off the display s backlight Home screen Configure settings for the Home screen such as the screen layout Easy mode Switch to easy mode to display larger ic...

Page 135: ...adjust the display colour to your preference Changing the screen mode On the Settings screen tap Display Screen mode and select a mode you want Vivid This optimises the colour range saturation and sh...

Page 136: ...er Themes Apply various themes to the device to change the visual elements of the Home screen locked screen and icons On the Settings screen tap Themes Lock screen Options Change the settings for the...

Page 137: ...tions or devices are detected For example if you have set your home as a trusted location when you get home your device will detect the location and automatically unlock itself On the Settings screen...

Page 138: ...the Always On Display switch to deactivate it Biometrics and security Options Change the settings for securing the device On the Settings screen tap Biometrics and security Face recognition Set the d...

Page 139: ...nstallation of apps from unknown sources Encrypt or decrypt SD card Set the device to encrypt files on a memory card If you reset your device to the factory defaults with this setting enabled the devi...

Page 140: ...ster your face indoors and out of direct sunlight 1 On the Settings screen tap Biometrics and security Face recognition 2 Read the on screen instructions and tap Continue 3 Set a screen lock method 4...

Page 141: ...prints are very similar the sensor may recognise them as identical Your device comes with a screen protector attached If you replace it make sure the new protector allows for use of the ultrasonic fin...

Page 142: ...ecognition sensor area is not scratched or damaged by objects such as coins keys pens and necklaces Ensure that the fingerprint recognition sensor area at the bottom centre of the screen and your fing...

Page 143: ...ocked screen place your finger on the fingerprint recognition sensor and scan your fingerprint Changing the fingerprint recognition icon setting Set the device to show or hide the fingerprint recognit...

Page 144: ...verify your identity instead of entering your Samsung account password when for example you purchase content from Galaxy Store On the Samsung Pass main screen tap Settings Account and syncing and then...

Page 145: ...provider or model Samsung is not responsible for any loss or inconvenience caused by signing in to websites or apps via Samsung Pass Entering your personal information automatically You can use Samsu...

Page 146: ...ther secure location Setting up Secure Folder 1 Launch the Settings app and tap Biometrics and security Secure Folder 2 Follow the on screen instructions to complete the setup The Secure Folder screen...

Page 147: ...efault storage The following actions are an example of moving an image from Secure Folder to the default storage 1 Launch the Secure Folder app and tap Gallery 2 Select an image and tap Move out of Se...

Page 148: ...tings Uninstall To back up content before uninstalling Secure Folder tick Move media files out of Secure Folder and tap Uninstall To access data backed up from Secure Folder launch the My Files app an...

Page 149: ...e plan you want For certain protection plans you can transfer the protection plan to another device signed in to your Samsung account 3 Follow the on screen instructions to complete the purchase Priva...

Page 150: ...Smart Switch On the Settings screen tap Accounts and backup Accounts Add your Samsung and Google accounts or other accounts to sync with Backup and restore Keep your personal information app data and...

Page 151: ...Drive Backing up data You can back up your device s data to Samsung Cloud 1 On the Settings screen tap Accounts and backup Samsung Cloud Back up this phone 2 Tick items you want to back up and tap Bac...

Page 152: ...other devices signed in to your Samsung account Link toWindows Instantly access data saved in your device on your computer Refer to Link toWindows for more information Smart pop up view Select apps t...

Page 153: ...to turn on the screen by double tapping anywhere on the screen while the screen is turned off Smart stay Set the device to prevent the display from turning off while you are looking at it Smart alert...

Page 154: ...ed to the second app will be deleted If you uninstall the first app the second app will also be deleted DigitalWellbeing and parental controls View the history of your device usage and use features to...

Page 155: ...llowing actions Closing apps running in the background Managing abnormal battery usage Scanning for crashed apps and malware Using the auto optimisation feature You can set the device to perform auto...

Page 156: ...reen tap Device care Storage To delete files or uninstall apps that you do not use any more select a category Then tick items to select and tap Delete or Uninstall The actual available capacity of the...

Page 157: ...Some options may not be available depending on the selected language Refer to Adding device languages for more information Date and time Access and alter the settings to control how the device display...

Page 158: ...en tap Accessibility Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Settings screen tap Software update Download...

Page 159: ...on such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software inform...

Page 160: ...feedback Activating or deactivatingVoice Assistant When you activateVoice Assistant the device will start voice feedback When you tap the selected feature once the device will read the text on the scr...

Page 161: ...the right then left in one motion Scroll down the screen Swiping upwards then downwards in one motion Move to the first item on the screen Swiping downwards then upwards in one motion Move to the last...

Page 162: ...e list of recent apps Using the contextual menu While you are usingVoice Assistant swipe to the left or right with three fingers The contextual menu will appear and the device will read the options al...

Page 163: ...edback Set the device to emit a sound when you control the screen such as selecting an item You can also adjust the volume of the sound played when you touch the screen to control it Focus on speech a...

Page 164: ...keyboard To display the keyboard tap the text input field and then tap anywhere on the screen twice quickly To activate the rapid key input feature launch the Settings app tap Accessibility Screen re...

Page 165: ...ate it Using the high contrast keyboard Change the colours of the Samsung keyboard to increase the contrast between the text and the background Launch the Settings app tap Accessibility Visibility enh...

Page 166: ...ding the text Launch the Settings app tap Accessibility Visibility enhancements Colour lens and then tap the switch to activate it Select a colour you want To adjust the transparency level drag the ad...

Page 167: ...en by tapping the screen three times and holding Or tap and then tap and hold the screen While holding the screen drag your finger to explore the screen Release your finger to return to the normal vie...

Page 168: ...tap Accessibility Hearing enhancements Amplify ambient sound and then tap the switch to activate it 2 Connect an earphone to the device and wear it 3 Tap Adapt sound Optimise the sound setting to find...

Page 169: ...unch the Settings app tap Accessibility Hearing enhancements LiveTranscribe and then tap the switch to activate it Then tap to transcribe speech Live Caption Set the device to detect speech and automa...

Page 170: ...nge doorbell sound Interaction and dexterity Universal switch You can control the touchscreen by connecting an external switch by tapping the screen or by using head movements and face gestures 1 Laun...

Page 171: ...ortcut icon appears as a floating icon for easy access to the assistive menus from any screen When you tap the assistive shortcut icon the icon expands slightly and the assistive menus appear on the i...

Page 172: ...d hold the Side key and theVolume Up key simultaneously while using an app 4 Adjust the size of the frame or draw a line around an area that you want to restrict 5 Tap Done The device displays the res...

Page 173: ...y Interaction and dexterity and then tap the Click after pointer stops switch to activate it Sticky keys Set an external keyboard s modifier key such as the Shift Ctrl or Alt keys to stay pressed This...

Page 174: ...tant Universal switch Magnifier window Colour inversion Colour adjustment Colour lens High contrast fonts Mute all sounds Interaction control Launching the shortcut services quickly Set to start a sho...

Page 175: ...alert you to notifications Time to take action Set the amount of time to display pop up windows that ask you to take action such as notifications or volume controller Launch the Settings app tap Acces...

Page 176: ...ivate it 2 Tap Open BixbyVision 3 Select a feature you want to use Analyse the scene you captured and describe it by voice Recognise objects and describe them by voice Recognise text and read them alo...

Page 177: ...ture by using the Lock SIM card menu PUK Your SIM or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PI...

Page 178: ...tions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again...

Page 179: ...nectivity problems due to issues with the service provider s base station Move to another area and try again When using the device while moving wireless network services may be disabled due to issues...

Page 180: ...files If you receive error messages or multimedia files do not play when you open them on your device try the following Free some memory by transferring files to a computer or deleting files from your...

Page 181: ...ed information when performing the reset If the tips above do not solve the problem contact a Samsung Service Centre The screen brightness adjustment bar does not appear on the notification panel Open...

Page 182: ...p storage space The Home button does not appear The navigation bar containing the Home button may disappear while using certain apps or features To view the navigation bar drag upwards from the bottom...

Page 183: ...on storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi...

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Samsung SM-N981B, User Manual

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