4. Troubleshooting
•
Service Functions > Capture Log
This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system
log could reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the
plugged memory.
1) Connect USB memory to device.
2) When the pop-up appears, press the area below until the passcode window appears. Enter “
1934
” and press
the “OK” button.
3) Go to "
Service Functions > Debug Log
" and change debug log level to “DETAILS”.
4) Go to "
Service Functions > Capture Log
"
5) Select All or Period. When you select Period, input the start and end date.
6) Press Capture Log button.
7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”.
NOTE
If the system log size become considerably huge, it will take longer time to copy to the plugged memory.
8) Check is the Log file is created in the USB memory.
•
Service Functions > Network Packet Capture
1) Capture Packets
-
Start button
a) Start to capture network packet between device and external peer mode
b) Start button shall be changed to Stop button
NOTE
The packet capture is implemented by using “tcpdump-leth0–s1200–w[filename]”
-
Packet Size
▪
Show the file size captured
2) Export Capture File
-
Export button
▪
Export network packet capture file to USB memory stick
3) Delete Capture File
-
Delete button
▪
Clear network packet capture file in a device
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