Samsung S24C230JL User Manual Download Page 59

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Troubleshooting Guide

5 Troubleshooting Guide

5.2

Q & A

Question

Answer

How can I change the

frequency?

Set the frequency on your graphics card.



Windows XP: Go to

Control Panel

Appearance and

Themes

Display

Settings

Advanced

Monitor

and adjust

Refresh rate

under

Monitor settings



Windows ME/2000: Go to

Control Panel

Display

Settings

Advanced

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows Vista: Go to

Control Panel

Appearance and

Personalization

Display Settings

Advanced Settings

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows 7: Go to

Control Panel

Appearance and

Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows 8: Go to

Settings

Control Panel

Appearance

and Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and adjust

Refresh rate

under

Monitor settings

Summary of Contents for S24C230JL

Page 1: ...230BL S24C230JL S24C230JY S27C230B S27C230J The color and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performanc...

Page 2: ...afety 11 Installation and Safety 13 Operation and Safety 17 Correct posture to use the product PREPARATIONS 18 Checking the Contents 18 Removing the Packaging 19 Checking the Components 21 Parts 21 Fr...

Page 3: ...U ON S24C230BL AND S27C230B 36 SAMSUNG MAGIC Bright 36 Configuring SAMSUNG MAGIC Bright 37 Brightness 37 Configuring Brightness 38 Contrast 38 Configuring Contrast 39 Gamma 39 Configuring Gamma 40 Aut...

Page 4: ...C Upscale 51 Gamma 51 Configuring Gamma 52 PC AV Mode 52 Configuring PC AV Mode 53 Image Size 53 Changing the Image Size 55 Language 55 Configuring Language 56 Exit 56 Viewing the Product Information...

Page 5: ...G WORLD WIDE 73 Responsibility for the Pay Service Cost to Customers 73 Not a product defect 73 A Product damage caused by customer s fault 73 Others 74 Correct Disposal 74 Correct Disposal of This Pr...

Page 6: ...DDC are registered trademarks of the Video Electronics Standards Association Icons used in this manual An administration fee may be charged if either a an engineer is called out at your request and t...

Page 7: ...tor 1 Power off the monitor and computer 2 Disconnect the power cord from the monitor Hold the power cable by the plug and do not touch the cable with wet hands Otherwise an electric shock may result...

Page 8: ...product Be sure to allow the amount of space as shown below or greater when installing the product The exterior may differ depending on the product Precautions for storage Be sure to contact Samsung...

Page 9: ...high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product This symbol alerts you that important literature concerning operation and maintenance...

Page 10: ...s Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unstable connection may cause a fire Ensure you connect the power plug to a grounded power socket ty...

Page 11: ...to completely cut the power to the product Power to the product cannot be completely cut off with the power button Hold the plug when disconnecting the power cord from the power socket An electric sho...

Page 12: ...e Otherwise the product lifespan may be reduced or a fire may result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean o...

Page 13: ...ustomer Service Center page 67 for repair Before moving the product turn off the power switch and disconnect the power cable and all other connected cables Otherwise the power cord may be damaged and...

Page 14: ...result Do not use or keep combustible spray or an inflammable substance near the product An explosion or fire may result Ensure the vents are not blocked by tablecloths or curtains Otherwise a fire m...

Page 15: ...age Use the product at the recommended resolution and frequency Otherwise Your eyesight may deteriorate Do not put DC power adapters together Otherwise a fire may result Remove the plastic bag from th...

Page 16: ...duct use Eye fatigue will be relieved Do not touch the screen when the product has been turned on for an extended period of time as it will become hot Store the small accessories used with the product...

Page 17: ...look slightly downward at the screen Keep your eyes directly in front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and lev...

Page 18: ...careful not to damage the product when you open the packaging with a sharp instrument 2 Remove the styrofoam from the product 3 Check the components and remove the styrofoam and plastic bag This imag...

Page 19: ...nts and items sold separately may differ from the image shown Components S24C230BL S27C230B Components may vary depending on the country Quick setup guide Warranty card Not available in some locations...

Page 20: ...S24C230JY S27C230J Components may vary depending on the country Quick setup guide Warranty card Not available in some locations User manual Power cable DC power adapter DVI cable optional Stand Stand...

Page 21: ...Enable To lock the OSD control press and hold the button for 10 seconds Disable To unlock the OSD control press and hold the button for more than 10 seconds Even if the OSD Adjustment Lock function is...

Page 22: ...from what is shown Specifications are subject to change without notice to improve quality Port About ports Connects to the DC power adapter Connect to a source device using an DVI cable Connect to a P...

Page 23: ...stand base in the direction shown in the figure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base Place a soft cloth over the table to...

Page 24: ...fications are subject to change without notice to improve quality Hold the main body of the product with your hand as shown by the figure Push the assembled stand into the main body in the direction o...

Page 25: ...oft cloth over the table to protect the product and place the product onto the cloth so that the front of the product faces downwards While holding the top of the monitor with one hand grasp and detac...

Page 26: ...t and Height The color and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality You can adjust the tilt of your monitor Hold the lower pa...

Page 27: ...Specifications are subject to change without notice to improve quality To lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put on...

Page 28: ...may differ from device to device Do not connect the power cable until all connections are completed Connecting the power cable during connection may damage the product Check the types of ports at the...

Page 29: ...power switch on the PC For details refer to 2 2 Connecting the Power 3 From the OSD menu change the input source to DVI Refer to 3 9 Source for further details on how to change the input source Connec...

Page 30: ...e the input source to DVI Refer to 3 9 Source for further details on how to change the input source 2 3 2 Connecting a Computer to S24C230JL S24C230JY and S27C230J Select a connection method suitable...

Page 31: ...product If the file provided is faulty visit the Samsung homepage http www samsung com and download the file 1 Insert the user manual CD provided with the product into the CD ROM drive 2 Click Windows...

Page 32: ...on Using a PC Adjust the resolution and refresh rate in Control Panel on your PC to obtain optimum picture quality The picture quality of TFT LCDs may degrade if the optimum resolution is not selected...

Page 33: ...onnecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the Resolution on Windows Vista Go to Control Panel Personalization Display Settings and change the resolution 1 2...

Page 34: ...34 Connecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the Resolution on Windows 7 Go to Control Panel Display Screen Resolution and change the resolution 1 2 3 4...

Page 35: ...onnecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the Resolution on Windows 8 Go to Settings Control Panel Display Screen Resolution and change the resolution 1 2 3...

Page 36: ...contrast and brightness as required Standard Obtain a picture quality suitable for editing documents or using Internet Game Obtain a picture quality suitable for playing games that involve many graphi...

Page 37: ...the picture appear brighter This menu is not available when Bright is set to Dynamic Contrast mode 3 2 1 Configuring Brightness 1 Press on the product 2 Press to move to Brightness and press on the p...

Page 38: ...trast to make the object appear clearer This option is not available when Bright is in Cinema or Dynamic Contrast mode 3 3 1 Configuring Contrast 1 Press on the product 2 Press to move to Contrast and...

Page 39: ...right is in Cinema or Dynamic Contrast mode 3 4 1 Configuring Gamma 1 Press on the product 2 Press to move to Gamma and press on the product The following screen will appear 3 Press to move to the opt...

Page 40: ...27C230B 3 5 Auto Adjustment You can adjust the screen settings automatically This function is only available in Analog mode 3 5 1 Using Auto Adjustment 1 Press on the product 2 Press to move to Auto A...

Page 41: ...ot support Analog mode Supplied for the wide models only such as 16 9 or 16 10 3 6 1 Configuring PC AV Mode 1 Press on the product 2 Press to move to PC AV Mode and press on the product The following...

Page 42: ...input source 4 3 Display the picture with an aspect ratio of 4 3 Suitable for videos and standard broadcasts 16 9 Display the picture with an aspect ratio of 16 9 Screen Fit Display the picture with...

Page 43: ...ut signal is 480p 576p 720p or 1080p and monitor can display normally Not every model can support all of these signals This can only be set when the external input is connected through DVI and PC AV M...

Page 44: ...menu display It will not be applied to other functions on your PC 3 8 1 Configuring Language 1 Press on the product 2 Press to move to Language and press on the product The following screen will appe...

Page 45: ...e or is displaying the message Check Signal Cable press to display the OSD In this OSD press and to change the input signal Analog DVI 3 9 1 Configuring Souce 1 Press on the product 2 Press to move to...

Page 46: ...n 3 10 1 Viewing the Product Information 1 Press on the product 2 Press to move to Exit The following screen will appear The displayed menu items may vary depending on the model 3 10 2 Exiting from th...

Page 47: ...the contrast and brightness as required Standard Obtain a picture quality suitable for editing documents or using Internet Game Obtain a picture quality suitable for playing games that involve many g...

Page 48: ...the picture appear brighter This menu is not available when Bright is set to Dynamic Contrast mode 4 2 1 Configuring Brightness 1 Press on the product 2 Press to move to Brightness and press on the p...

Page 49: ...trast to make the object appear clearer This option is not available when Bright is in Cinema or Dynamic Contrast mode 4 3 1 Configuring Contrast 1 Press on the product 2 Press to move to Contrast and...

Page 50: ...n low resolution pictures 4 4 1 Configuring SAMSUNG MAGIC Upscale 1 Press on the product 2 Press to move to Upscale and press on the product The following screen will appear Comparing with Mode1 Mode2...

Page 51: ...ight is in Cinema or Dynamic Contrast mode 4 5 1 Configuring Gamma 1 Press on the product 2 Press to move to Gamma and press on the product The following screen will appear 3 Press to move to the opti...

Page 52: ...Supplied for the wide models only such as 16 9 or 16 10 4 6 1 Configuring PC AV Mode 1 Press on the product 2 Press to move to PC AV Mode and press on the product The following screen will appear 3 P...

Page 53: ...pect ratio of the input source 4 3 Display the picture with an aspect ratio of 4 3 Suitable for videos and standard broadcasts 16 9 Display the picture with an aspect ratio of 16 9 Screen Fit Display...

Page 54: ...0J The input signal is 480p 576p 720p or 1080p and monitor can display normally Not every model can support all of these signals This can only be set when the external input is connected through DVI a...

Page 55: ...nu display It will not be applied to other functions on your PC 4 8 1 Configuring Language 1 Press on the product 2 Press to move to Language and press on the product The following screen will appear...

Page 56: ...nd resolution 4 9 1 Viewing the Product Information 1 Press on the product 2 Press to move to Exit The following screen will appear The displayed menu items may vary depending on the model 4 9 2 Exiti...

Page 57: ...ct is working normally If the screen remains blank check the PC system video controller and cable 5 1 2 Checking the Resolution and Frequency For a mode that exceeds the supported resolution refer to...

Page 58: ...ral The screen appears unstable and shaky Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product Next if required change the se...

Page 59: ...r and adjust Refresh rate under Monitor settings Windows Vista Go to Control Panel Appearance and Personalization Personalization Display Settings Advanced Settings Monitor and adjust Refresh rate und...

Page 60: ...s Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution How do I set power saving mode Windows XP Set power saving mode in Control Panel Appearance and Theme...

Page 61: ...l Visual Interface Compliant Digital RGB 0 7 Vp p 5 Separate H V sync Composite SOG TTL level V high 2 0V V low 0 8V DVI Digital Visual Interface Compliant Digital RGB 0 7 Vp p 5 Separate H V sync Com...

Page 62: ...4 15 Kg 25 4 x 16 3 x 2 0 Inches 9 1 lbs With Stand 644 8 485 2 242 0 mm 4 6 kg 25 4 x 18 0 x 9 5 Inches 10 1 lbs 644 8 485 2 242 0 mm 4 7 kg 25 4 x 18 0 x 9 5 Inches 10 4 lbs S24C230BL S24C230JL S24...

Page 63: ...tings Monitor installation takes place automatically However you can customize the installation settings if desired Panel Dots Pixels Due to the nature of the manufacturing of this product approximate...

Page 64: ...wer off Power button Max 0 45 watts ENERGY STAR is a US registered mark of the United States Environmental Protection Agency Energy Star power is measured with the test method in the current Energy St...

Page 65: ...the PC does not belong to the standard signal modes the screen may be blank even though the power LED turns on In such a case change the settings according to the following table by referring to the g...

Page 66: ...y is measured in kHz Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures The repeat frequency is called vertical frequency or refresh rate and...

Page 67: ...ung com BOLIVIA 800 10 7260 http www samsung com BRAZIL 0800 124 421 4004 0000 http www samsung com CHILE 800 SAMSUNG 726 7864 From mobile 02 24 82 82 00 http www samsung com cl COLOMBIA 01 8000 112 1...

Page 68: ...glish PARAGUAY 98005420001 http www samsung com PERU 0 800 777 08 Only from landline 336 8686 From HHP landline http www samsung com PUERTO RICO 1 800 682 3180 http www samsung com TRINIDAD TOBAGO 1 8...

Page 69: ...and line http www samsung com HUNGARY 06 80 SAMSUNG 726 7864 http www samsung com ITALIA 800 SAMSUNG 726 7864 http www samsung com LATVIA 8000 7267 http www samsung com lv LITHUANIA 8 800 77777 http w...

Page 70: ...ench U K 0330 SAMSUNG 7267864 http www samsung com CIS ARMENIA 0 800 05 555 http www samsung com AZERBAIJAN 088 55 55 555 http www samsung com BELARUS 810 800 500 55 500 http www samsung com GEORGIA 0...

Page 71: ...SAMSUNG 0800 726 786 http www samsung com PHILIPPINES 1 800 10 SAMSUNG 726 7864 for PLDT 1 800 3 SAMSUNG 726 7864 for Digitel 1 800 8 SAMSUNG 726 7864 for Globe 02 5805777 http www samsung com ph SIN...

Page 72: ...44 77 11 http www samsung com U A E 800 SAMSUNG 726 7864 http www samsung com AFRICA ANGOLA 91 726 7864 http www samsung com BOTSWANA 0800 726 000 http www samsung com CAMEROON 7095 0077 http www sams...

Page 73: ...If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additi...

Page 74: ...the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resourc...

Page 75: ...an image although the refreshing is invisible to the naked eye The number of screen refreshes is called scanning rate and is measured in Hz A scanning rate of 60Hz means that the screen refreshes 60 t...

Page 76: ...the screen and is suitable for performing multiple tasks at the same time E g A resolution of 1920 x 1080 consists of 1920 horizontal pixels horizontal resolution and 1080 vertical lines vertical res...

Page 77: ...posture to use the product 17 E Exit 46 56 G Gamma 39 51 General 61 I Image Size 42 53 Installation 23 L Language 44 55 P Parts 21 PC AV Mode 41 52 PowerSaver 64 Q Q A 59 R Requirements Before Contac...

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