Samsung RZ32T Series User Manual Download

Page: 58 / 64

English

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.

General

Temperature

Symptom

Possible causes

Solution

The refrigerator
does not operate.
The refrigerator
temperature is
warm.

• The power cord is not

plugged in properly.

• Properly plug in the power

cord.

• Temperature control is not

set correctly.

• Set the temperature lower.

• The refrigerator is located

near a heat source or direct
sunlight.

• Keep the refrigerator away

from direct sunlight or a
heat source.

• Not enough clearance

between refrigerator and
sides/rear.

• We recommend that the gap

between the refrigerator and
nearby walls (or cabinets) is
more than 50 mm.

• The refrigerator is

overloaded. Food is blocking
the refrigerator vents.

• Do not overload the

refrigerator. Do not allow
food to block ventilation.

The refrigerator is
over-cooling.

• Temperature control is not

set correctly.

• Set the temperature higher.

The interior wall
is hot.

• The refrigerator has heat-

proof piping in the interior
wall.

• To prevent condensation

from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.

ouble

shoo

ting

Untitled-1 58

2021-12-10 10:57:46

Summary of Contents for RZ32T Series

Page 1: ...Refrigerator User manual fridge freezer RZ32T Free Standing Appliance Untitled 1 1 2021 12 10 10 57 37 ...

Page 2: ... Additional tips for proper usage 21 Saving Energy Tips 22 This appliance is intended to be used in household and similar applications such as 23 Instructions about the WEEE 24 Installation 25 Refrigerator at a glance 25 Step by step installation 26 Operations 32 Feature panel 32 Special features 34 Maintenance 38 Door reversal 38 Handle and care 47 Cleaning 50 Replacement 50 Pair installation 51 ...

Page 3: ...ed from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision Children aged fro...

Page 4: ...room must be 1 m in size for every 8 g of R 600a refrigerant inside the appliance The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance Refrigerant squirting out of the pipes could ignite or cause an eye injury When refrigerant leaks from the pipe avoid any naked flames and move anything flammable away from the product and ventilate the ro...

Page 5: ...he refrigerator so that it is not in contact with or drip onto other food Two star frozen food compartments are suitable for storing pre frozen food storing or making icecream and making ice cubes One two and three star compartments are not suitable for the freezing of fresh food If the refrigerating appliance is left empty for long periods switch off defrost clean dry and leave the door open to p...

Page 6: ... in severe personal injury property damage and or death CAUTION Hazards or unsafe practices that may result in severe personal injury and or property damage NOTE Useful information that helps users understand or benefit from the refrigerator These warning signs are here to prevent injury to you and others Please follow them carefully After reading this section keep it in a safe place for future re...

Page 7: ...pliance contains a small amount of isobutane refrigerant R 600a a natural gas with high environmental compatibility that is however also combustible When transporting and installing the appliance care should be taken to ensure that no parts of the refrigerating circuit are damaged Critical installation warnings WARNING Do not install the refrigerator in a damp location or place where it may come i...

Page 8: ...h or at either end Do not bend the power cord excessively or place heavy objects on it Do not pull or excessively bend the power cord Do not twist or tie the power cord Do not hook the power cord over a metal object place a heavy object on the power cord insert the power cord between objects or push the power cord into the space behind the appliance When moving the refrigerator be careful not to r...

Page 9: ...ed or damaged by the back of the refrigerator Keep the packing materials out of reach of children There is a risk of death from suffocation if a child puts the packing materials on his or her head The appliance must be positioned so that the plug is accessible after installation Failing to do so may result in an electric shock or fire due to electric leakage Do not install this appliance in a humi...

Page 10: ...ic shock Never use gas pipes telephone lines or other potential lightning attractors as an electrical ground You must ground the refrigerator to prevent any power leakages or electric shocks caused by current leakage from the refrigerator This may result in an electric shock fire explosion or problems with the product Plug the power plug into the wall socket firmly Do not use a damaged power plug ...

Page 11: ...lat surface Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions Allow the appliance to stand for 2 hours before loading foods after installation and turning on We strongly recommend you have a qualified technician or service company install the refrigerator Failing to do so may result in an electric shock fire explosion problems with the product or inj...

Page 12: ...Do not touch the inside walls of the freezer or products stored in the freezer with wet hands This may cause frostbite Do not put a container filled with water on the refrigerator If spilled there is a risk of fire or electric shock Do not keep volatile or flammable objects or substances benzene thinner propane gas alcohol ether LP gas and other such products in the refrigerator This refrigerator ...

Page 13: ...inside the refrigerator freezer unless they are of a type recommended by the manufacturer If you smell pharmaceutical or smoke pull out power plug immediately and contact your Samsung Electronics service center If any dust or water is in Refrigerator pull out power plug and contact your Samsung Electronics service center Otherwise there is a risk of fire Do not let children step on a drawer The dr...

Page 14: ...rator Do not place a lighted candle in the refrigerator for removing bad odours This may result in an electric shock or fire Do not stand on top of the appliance or place objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in an electric shock fire problems with the product or injury Do not put a container filled with water...

Page 15: ...lt in explosion or fire Use only the LED Lamps provided by the manufacturer or its service agents Bottles should be stored tightly together so that they do not fall out This product is intended only for the storage of food in a domestic environment Do not attempt to repair disassemble or modify the refrigerator yourself Unauthorized modifications can cause safety problems To reverse an unauthorize...

Page 16: ...fficulty changing a non LED light contact a Samsung service center If the product is equipped with LED lamps do not disassemble the Lamp Covers and LED lamps yourself Contact a Samsung service center Plug the power plug into the wall socket firmly Do not use a damaged power plug damaged power cord or loose wall socket This may result in an electric shock or fire Usage warning WARNING Keep ventilat...

Page 17: ...e best performance from the product Do not place food too close to the vents at the rear of the refrigerator as this can obstruct free air circulation in the refrigerator compartment Wrap food up properly or place it in airtight containers before putting it into the refrigerator Do not place glass bottles or carbonated beverages into the freezer They can freeze and break Broken beverage containers...

Page 18: ... the air vents are blocked especially with a plastic bag the refrigerator can be over cooled Wipe excess moisture from the inside and leave the doors open Otherwise odor and mold may develop If the refrigerator is disconnected from the power supply you should wait for at least five minutes before plugging it back in When the refrigerator got wet by water pull out the power plug and contact your Sa...

Page 19: ...ered the appliance unplug the power plug and contact your nearest service center Failing to do so may result in an electric shock or fire Use a clean dry cloth to remove any foreign matter or dust from the power plug blades Do not use a wet or damp cloth when cleaning the plug Otherwise there is a risk of fire or electric shock Do not clean the appliance by spraying water directly onto it Do not u...

Page 20: ...his product When disposing of this refrigerator remove the door door seals and door latch so that small children or animals cannot become trapped inside Children should be supervised to ensure that they do not play with the appliance If trapped inside a child may get hurt or suffocate to death If trapped inside the child may become injury and suffocate to death Cyclopentane is used in the insulati...

Page 21: ...oo warm in the frozen food compartment if sited for an extended period of time in a location where ambient air temperatures are constantly below the temperatures for which the appliance is designed In case of particular foods keeping it under refrigeration can have a bad effect on preservation due to its properties Your appliance is frost free which means there is no need to manually defrost your ...

Page 22: ... to thaw You can then use the low temperatures of the frozen products to cool food in the refrigerator Do not keep the door of the refrigerator open for too long when putting food in or taking food out The shorter the time the door is open the less frost build up you ll have in the freezer It is recommended to install the refrigerator with clearance to the back and sides This will help reduce powe...

Page 23: ...lar applications such as staff kitchen areas in shops offices and other working environments farm houses and by clients in hotels motels and other residential type environments bed and breakfast type environments catering and similar non retail applications Untitled 1 23 2021 12 10 10 57 38 ...

Page 24: ...ste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract...

Page 25: ...iance with the local regulations To prevent electric shock unplug the power cord before servicing or replacements Refrigerator at a glance The actual image and provided parts of the refrigerator may differ depending on the model and the country 01 03 02 04 07 05 06 01 Door bin 02 Top shelf cover 03 Shelf 04 Drawer 05 Slim Ice Maker 06 Ice cube bin 07 Bottom drawer applicable models only NOTE For b...

Page 26: ...e The refrigerator is designed to operate normally in the temperature range specified by its class rating Class Symbol Ambient Temperature range C IEC 62552 ISO 15502 ISO 8561 Extended Temperate SN 10 to 32 10 to 32 Temperate N 16 to 32 16 to 32 Subtropical ST 16 to 38 18 to 38 Tropical T 16 to 43 18 to 43 NOTE The cooling performance and power consumption of the refrigerator may be affected by th...

Page 27: ...nglish 27 Installation Clearance See the following figures and tables for space requirements for installation C B A Depth A 688 Width B 595 Overall Height C 1853 unit mm Untitled 1 27 2021 12 10 10 57 39 ...

Page 28: ... 06 07 08 04 02 01 more than 50 mm recommended 02 more than 12 mm recommended 03 105 04 175 5 05 765 5 06 575 07 2 5 08 1194 unit mm NOTE The measurements in the table may differ depending on the measuring method Untitled 1 28 2021 12 10 10 57 39 ...

Page 29: ...all and save power consumption STEP 3 Flooring The surface to install the refrigerator must support a fully loaded refrigerator To protect the floor put a large piece of cardboard on each foot of the refrigerator Once the refrigerator is in its final position do not move it unless necessary to protect the floor If you have to use a thick paper or cloth such as old carpet along the movement path Un...

Page 30: ...er than the rear side The refrigerator can be leveled using the front legs that have a special screw leveler for leveling purposes Use a flat head screwdriver for leveling To adjust the height of the left side Insert a flat head screwdriver into the leveler of the front left leg Turn the leveler clockwise to raise or turn it counterclockwise to lower To adjust the height of the right side Insert a...

Page 31: ...il the refrigerator reaches the set temperature Now the refrigerator is ready for use NOTE When the refrigerator powers on the alarm will sound To turn off the alarm press Temp STEP 6 Final check When installation is complete confirm that The refrigerator is plugged into an electrical outlet and grounded properly The refrigerator is installed on a flat level surface with a reasonable clearance fro...

Page 32: ...t put glass bottles containing liquid in the freezer When cancelling Fridge mode the glass bottles may break or burst in the freezer Make sure to remove frozen food from the freezer before enabling the Fridge mode Frozen foods melt and spoil as the temperature increases Freezer mode changes to Fridge mode Make sure to remove chilled foods from the freezer before disabling the Freezer mode Chilled ...

Page 33: ...he freezer NOTE Using Power Freeze increases power consumption Make sure you turn it off and return to the previous temperature if you do not intend to use it To quickly freeze large quantities of food remove the drawers and use the provided shelf 03 Door Alarm Door Alarm You can set the alarm for a reminder If the door is left open for more than 2 minutes the alarm will sound with the Alarm indic...

Page 34: ... and the country Slim Ice Maker applicable models only 01 02 03 04 05 01 Water bin 02 Ice maker lever 03 Ice bucket 04 Ice tray 05 Ice tray cover NOTE If you do not intend to make ice remove the Slim Ice Maker to secure more room for storage In this case you can use the ice bucket as a multipurpose storage bin Untitled 1 34 2021 12 10 10 57 40 ...

Page 35: ... you encounter a water leak open the water bin and check if the water bin s passage to the ice tray is frozen If this is the case pour lukewarm water into the water bin up to the max line Let the passage melt It is recommended to clean the water bin s passage to the ice tray on a regular basis because the passage is likely to freeze 2 Check if the ice freezes completely Only when the ice has froze...

Page 36: ... freezer door open The ice in the ice bucket melts and jams In case of a power failure make sure to empty the ice bucket before making ice Use only potable water NOTE The ice cubes may not dispense at once depending on the ice state In this case try pulling the lever several times If the ice does not dispense because an excessive amount of water was filled remove the ice tray and empty If this iss...

Page 37: ...up the front end of the top shelf cover 2 Then push the cover inwards to the end NOTE To remove or put an item from the top shelf you must fold up the top shelf cover first The top shelf cover is removable You can remove it if you do not intend to use it Untitled 1 37 2021 12 10 10 57 40 ...

Page 38: ...ense because this kind of servicing is not covered by the Warranty CAUTION The door is heavy Have at least two people work on the door reversal Otherwise it may cause a personal injury Tools required not provided Phillips screwdriver Flat head screwdriver Adjustable wrench 8 mm socket wrench for bolts Accessories The accessories below may differ in appearance depending on the model Top right door ...

Page 39: ...ft door hinge cover A NOTE Keep the removed part in a safe place for later use B 2 Use a socket wrench 8 mm to remove the screws fastening the top left door hinge B B 3 Lift the top left door hinge B to remove it NOTE Keep the removed part in a safe place for later use Untitled 1 39 2021 12 10 10 57 41 ...

Page 40: ...AUTION The door is heavy To prevent damage or injury use caution while removing the door C 5 Remove the top right door cover C from the door NOTE Keep the removed part in a safe place for later use R 6 Attach the provided top left door cover R to the door Untitled 1 40 2021 12 10 10 57 41 ...

Page 41: ...emove the screws fastening the bottom hinge G 11 Turn the leveling leg H counterclockwise to remove it L J M a K 12 Use a socket wrench 8 mm to remove the screw J 13 Use an adjustable wrench to remove the shaft nut K NOTE Loosen the leveler a if necessary when removing the shaft nut K 14 Use a Phillips screwdriver to remove the hinge shaft L 15 Remove the hinge cam riser M L J M K 16 Place the hin...

Page 42: ... G with the screws 21 Attach the leveling leg H to the opposite side 22 Carefully stand the refrigerator back up N 23 Use a flat head screwdriver to remove the screw cover N 24 Use a Phillips screwdriver to remove the screw 25 Use a Phillips screwdriver to fasten the screw into the hole on the opposite side Untitled 1 42 2021 12 10 10 57 42 ...

Page 43: ...over N to the opposite side 27 Put the door back on the bottom hinge P 28 Insert the provided top right door hinge P into the door P 29 Use a socket wrench 8 mm to fasten the top right door hinge P with the screws Untitled 1 43 2021 12 10 10 57 42 ...

Page 44: ...nance English 44 Maintenance Q 30 Attach the provided top right door hinge cover Q 31 Detach the door gasket 1 2 32 Turn the door gasket 180 and then reattach it to the door Untitled 1 44 2021 12 10 10 57 42 ...

Page 45: ...le covers 2 Use a Phillips screwdriver to remove the screws and detach the handle 3 Use a flat head screwdriver to remove the hole caps from the opposite side of the door 4 Insert the hole caps into the holes from which you detached the handle Untitled 1 45 2021 12 10 10 57 43 ...

Page 46: ...nance 5 Place the handle on the opposite side of the door aligning the holes on the handle and the door 6 Use a Phillips screwdriver to attach the handle with the screws 7 Attach the handle covers Untitled 1 46 2021 12 10 10 57 43 ...

Page 47: ...Door bins Slightly lift up and pull out the door bin CAUTION To prevent accidents empty the door bins before removing Top shelf cover applicable models only 1 2 1 Push the right side of the cover inwards to unhook the cover 2 Then pull up the cover to the front to remove Untitled 1 47 2021 12 10 10 57 43 ...

Page 48: ...ake sure to completely dry the inner and outer parts of the unit after cleaning Incomplete dryness may cause the ice maker lever to fail In this case dry the Slim Ice Maker completely for 2 3 days Then try again To remove the parts Water bin Fully open the water bin and then pull out ice tray 1 Open the ice tray cover to reveal the ice tray 2 Slightly pull out the left side of the ice tray and the...

Page 49: ...e holding the marked area on either side of the Slim Ice Maker unit with both hands lift up the unit and pull out to the front To reinsert the parts Water bin Fit either side of the water bin into the corresponding hook on the water bin housing Make sure to fit until you hear a clicking sound Untitled 1 49 2021 12 10 10 57 43 ...

Page 50: ...ry cloth or paper towel to dry well 4 Plug in the power cord Replacement LED Lamps To replace the lamps of the refrigerator contact a local Samsung service center WARNING The lamps are not user serviceable Do not attempt to replace a lamp yourself This can cause an electric shock Door panel You can select the door panel you prefer for your BESPOKE refrigerator Purchase the door panel at a Samsung ...

Page 51: ...arts with RZ or RR NOTE Purchase the pair installation kit at a Samsung retail store and you can request an authorized installer for pair installation 01 01 05 06 03 04 02 02 07 01 more than 50 mm recommended 02 105 03 1538 mm 04 1194 mm 05 Locker fixer 06 Fixer 07 Install direction Tools required not provided Phillips screwdriver Flat head screwdriver 8 mm socket wrench for bolts Untitled 1 51 20...

Page 52: ...5 mm lower bracket 1 04 Guide rail 6 05 7 mm trim 1 06 15 mm trim 1 07 A S Jig sheet ref 4 08 Level adjustment pad 4 09 T4 LEX foam 8 10 T7 LEX foam 8 11 T10 PE foam 8 12 M5 x 16 hex screws 4 13 M4 x 18 screws 2 NOTE The number in parenthesis refers to the quantity of each accessory Untitled 1 52 2021 12 10 10 57 45 ...

Page 53: ...sheet refs 08 and check the level Place the two provided A S jig sheet refs 08 on the floor where the refrigerator s two rear casters will be placed and then check the level If the floor is not level put the provided level adjustment pads 07 under the A S jig sheet refs 08 so the refrigerator will stand on a level surface Once you sort out all the necessary parts to level peel off the double sided...

Page 54: ...ure you do this step on both the left and right sides 04 NOTE The guide rail 04 helps to position the refrigerator in the intended spot A B 10 A 50 mm B 100 mm 4 Attach the T7 LEX foam 10 Attach the four T7 LEX foam 10 pieces to maintain a gap between the two refrigerators Attach the four foam pieces on the side of one refrigerator which is adjacent to the other refrigerator See the figure for the...

Page 55: ...efrigerator into the cabinet 6 Align the two refrigerators Check the alignment at the top and front of the refrigerators and realign them if necessary 7 Remove the screws from the two holes where the lower bracket will be fastened to Open the door of the refrigerators to be paired and then remove the screws located where the lower bracket will be fastened 13 02 8 Fasten the 7 mm lower bracket 02 F...

Page 56: ... If the spacing between the refrigerators is greater than 7 mm there may be less room between the refrigerator and the cabinet and this may interfere when opening the doors 11 Push the refrigerators into the cabinet Have two people simultaneously push the refrigerators fixed with brackets into the cabinet NOTE If the two people do not push the refrigerators evenly the rear parts of the refrigerato...

Page 57: ...s Open the doors and insert the 7 mm trim 05 between the refrigerators NOTE See the enlarged part of the trim in the figure to identify the trim s top side 14 Do a final check If there are no problems peel all the protective film off the product Untitled 1 57 2021 12 10 10 57 46 ...

Page 58: ...or a heat source Not enough clearance between refrigerator and sides rear We recommend that the gap between the refrigerator and nearby walls or cabinets is more than 50 mm The refrigerator is overloaded Food is blocking the refrigerator vents Do not overload the refrigerator Do not allow food to block ventilation The refrigerator is over cooling Temperature control is not set correctly Set the te...

Page 59: ...ator vents Frost on interior walls Door is not closed properly Make sure food does not block the door Clean the door gasket Fruits or vegetables are frozen Fruits or vegetables are stored in the Fresh Chef Zone The Fresh Chef Zone is only for meat fish Condensation Symptom Possible causes Solution Condensation forms on the interior walls If the door is left open moisture enters the refrigerator Re...

Page 60: ... When starting or ending an operation the refrigerator may make sounds similar to a car engine igniting As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan is operating these sounds may occur When the refrigerator reaches the set temperature no fan sound will occur SSSRRR Whir During a defrost cycle water may drip on the defrost heater causing sizzling s...

Page 61: ...creases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve opens to fill the ice maker buzzing sounds may occur Due to pressure equalizing when opening and closing the refrigerator door whooshing sounds may occur Untitled 1 61 2021 12 10 10 57 47 ...

Page 62: ...Memo Untitled 1 62 2021 12 10 10 57 47 ...

Page 63: ...Memo Untitled 1 63 2021 12 10 10 57 47 ...

Page 64: ... HHP 1800 88 9999 OTH 603 7713 7420 Overseas contact www samsung com my support PHILIPPINES Only for HHP PRODUCT GALAXY just dial 425 299 PLDT Globe Smart Sun Toll Free 02 8 422 2177 Standard Landline OTH PRODUCT 1 800 10 726 7864 PLDT Toll Free 1 800 8 726 7864 Globe Landline and Mobile 02 8 422 2111 Standard Landline www samsung com ph support DA68 04131X 00 Untitled 1 64 2021 12 10 10 57 47 ...

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