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Samsung ProXpress M4030ND, User Manual

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Samsung ProXpress M4030ND User Manual Download Page 233

233

6.  Troubleshooting

Power and cable connecting problems

Reboot the power. If the problem persists, please call for service.

 

 

Condition

Suggested solutions

The machine is not receiving power, 

or the connection cable between the 
computer and the machine is not 
connected properly.

1 

Connect the machine to the electricity supply first. If the machine has a 

 (

Power/Wake Up

) button on the control, 

press it.

2 

Check the USB cable or network cable in the machine’s rear.

3 

Disconnect the USB cable or network cable in the machine’s rear and then, reconnect it.

2

1 

Summary of Contents for ProXpress M4030ND

Page 1: ...ing installation basic operation and troubleshooting on Windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...32 Basic printing 44 Using USB memory device 50 3 Maintenance Ordering supplies and accessories 55 Available consumables 56 Available accessories 57 Available maintenance parts 58 Storing the toner cartridge 59 Redistributing toner 61 Replacing the toner cartridge 63 Installing accessories 65 Monitoring the supplies life 69 Setting the toner 70 Cleaning the machine 71 Tips for moving storing your ...

Page 3: ...3 BASIC 5 Appendix Specifications 101 Regulatory information 110 Copyright 120 ...

Page 4: ...know before using the machine Key benefits 5 Features by model 7 Useful to know 9 About this user s guide 10 Safety information 11 Machine overview 17 Control panel overview 20 Turning on the machine 21 Installing the driver locally 22 Reinstalling the driver 24 ...

Page 5: ...n print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 172 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Easy Capture Manager on page 210 Samsung Easy Printer Manager and Printing Status is a program that monitors and informs you of the machine s status a...

Page 6: ...and can then be taped together to form a poster see Using advanced print features on page 192 You can print in various operating systems see System requirements on page 106 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the USB cable or a network cable You can connect and set various wireless network settings using a ...

Page 7: ...nter Center Samsung Easy Printer Manager Advanced Setting Samsung Printer Status Samsung AnyWeb Printa Easy Capture Manager Eco Driver Pack Stylish Driver Packb SyncThru Web Service a Download the software from the Samsung website and install it http www samsung com find your product Support or Downloads Before installing check whether your computer s OS support the software b The printer driver i...

Page 8: ...y module Optional trays Tray2 Tray3 Tray4 Tray5 AirPrint Mopria Samsung Cloud Print Google Cloud Print a Depending on your country wireless LAN card may not be available For some countries only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine Features M403x series ...

Page 9: ...in Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 90 A paper jam has occurred Open and close the door see Front view on page 18 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 79 Printouts are blurry The toner level might be low or uneven Shake the...

Page 10: ... on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to prin...

Page 11: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 12: ...ectric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It ca...

Page 13: ...ion below freezing temperature Doing so may damage the machine Only operate the machine when the internal temperature of the machine is within the operating temperature and humidity specifications Otherwise quality problems can occur and cause damage to the machine see General specifications on page 101 Before moving the machine turn the power off and disconnect all cords The information below are...

Page 14: ...this could result in electric shock or fire Use the power cord supplied with your machine for safe operation If you are using a cord which is longer than 2 meters 6 feet with a 110V machine then the gauge should be 16 AWG or larger Otherwise it can cause damage to the machine and could result in electric shock or fire Do not put a cover over the machine or place it in an airtight location such as ...

Page 15: ...erwise this could result in electric shock or fire Do not remove any covers or guards that are fastened with screws Fuser units should only be repaired by a certified service technician Repair by non certified technicians could result in fire or electric shock The machine should only be repaired by a Samsung service technician Do not disassemble the toner cartridge Toner dust can be dangerous if i...

Page 16: ...te toner bottle do not reuse it after emptying the bottle If you do not follow the instructions above it may cause machine malfunctionandenvironmentalpollution Thewarrantydoesnot cover damages caused by a user s carelessness When toner gets on your clothing do not use hot water to wash it Hot water sets toner into fabric Use cold water When changing the toner cartridge or removing jammed paper be ...

Page 17: ...omponents may change depending on the circumstances Machine Quick installation guide Software CDa Power cord Misc accessoriesb a The software CD contains the print drivers user s guide and software applications b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 18: ...epending on model or country see Features by model on page 7 1 Control panel 2 Cover for optional memorya 3 Front cover 4 Paper level indicator 5 Optional traysb 8 1 2 3 4 5 6 7 12 11 10 9 6 Tray 1 7 Multi purpose tray 8 Output tray 9 Paper width guides on a multi purpose tray 10 Toner cartridge 11 Output support 12 USB memory port a Open this cover to install the optional memory b This is an opti...

Page 19: ...nding on your model There are various types of machine Some features and optional goods may not be available depending on model or country see Features by model on page 7 1 EDI port for card reader 2 Network port 3 USB port 4 Power switch 5 Power receptacle EDI 1 2 3 4 5 7 6 Rear cover 7 Duplex unit ...

Page 20: ... Clear Stops current operation 6 Power Wake Up You can turn the power on and off with this button Or wake up from the power save mode 7 Status LED Indicates the status of your machine see Understanding the status LED on page 90 8 Demo Page Prints a demo page by pressing this button 9 Eco Turn on the Eco mode to reduce toner consumption and paper usage see Eco printing on page 47 10 Arrow Navigates...

Page 21: ...power switch 2 Turn the switch on If you want to turn the power off press the Power Wake Up button Some parts inside of the machine may be hot when power is on or after printing Be careful not to burn yourself when working inside the machine Do not disassemble the machine when it is turned on or plugged in Doing so may give you an electric shock If you turn the machine off directly using the power...

Page 22: ...re that themachine is connectedto your computer and powered on 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run T...

Page 23: ...rch 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website http www samsung com find your product Support or downloads If you want to install Samsung s printer management tools you need to install t...

Page 24: ...stall 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 22 From the Windows 8 Start Screen 1 Make sure that the machine is connected to your computer and powered on 2 Click on the Uninstall Samsung Printer Software tile in the Start screen 3 Follow the instructions in the windo...

Page 25: ...and Basic Setup This chapter provides information about the overall menu structure and the basic setup options Menu overview 26 Machine s basic settings 30 Media and tray 32 Basic printing 44 Using USB memory device 50 ...

Page 26: ...ending on options or models If so it is not applicable to your machine Some menu names may differ from your machine depending on its options or the models The menus are described in the Advanced Guide see Useful Setting Menus on page 174 1 Press Menu button on the control panel 2 Press the arrows until the needed menu item appears and press OK 3 If the setting item has sub menus repeat step 2 4 Pr...

Page 27: ...his is used only available when Job Accounting is enabled from the SyncThru Web Admin Service Orientation Portrait Landscape Margin Common Margin MP Tray Tray x b Emulation Margin Duplex Off Long Edge Short Edge b tray type indicates the tray number Copies Tray x b Paper Size Paper Type MP Tray Paper Size Paper Type Paper Source Auto Tray x b MP Tray Tray Confirm Tray x b MP Tray Resolution Standa...

Page 28: ...nt Humidity Job Rescheduling Auto Continue Auto Tray Switch Paper Substitution Tray Protection Tray Mode Skip Blank Pages Maintenance CLR Empty Msg a Supplies Life RAM Diskb Paper Low Alert Toner Save Quiet Mode Eco Settings Auto Power Off Filing Policy a This option only appear when small amount of toner is left in the cartridge b Some menus may not appear on the display depending on options or m...

Page 29: ... default password is sec00000 TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Protocol DHCPv6 Config Ethernet Ethernet Port Ethernet Speed 802 1x Wi Fic Wi Fi On Off Wi Fi Settings WPS Wi Fi Direct Wi Fi Signal CLR Wi Fi set c This option is available when the optional Wireless NFC kit installed Protocol Management NFCc Network Configuration Clear Settings Print From File Manage Show Space Active J...

Page 30: ...d on the control panel Date Time You can set the time and date They are printed on reports If however they are not correct you need to change it for the correct time being Enter the correct time and date using arrows or numeric keypad see Keypad letters and numbers on page 191 Month 01 to 12 Day 01 to 31 Year requires four digits Hour 01 to 12 Minute 00 to 59 Clock Mode You can set your machine to...

Page 31: ...sic Setup 4 Press OK to save the selection 5 Press Stop Clear to return to the ready mode Refer to below links to set other settings useful for using the machine See Setting the paper size and type on page 42 See Keypad letters and numbers on page 191 ...

Page 32: ...could cause damage to the machine Using flammable print media that is not designed for a Laser Printer may cause a fire Use designated print media see Print media specifications on page 103 Make sure not to use the inkjet photo paper with this machine It could cause damage to the machine The use of flammable media or foreign materials left in the printer may lead to overheating of the unit and in ...

Page 33: ...f you do not adjust the guide it may cause paper registration image skew or jamming of the paper The duplex unit is preset to Letter LGL or A4 size depending on your country To change the paper size adjust the guides as shown below Paper quantity indicator shows the amount of paper in the tray 1 Full 2 Empty A 4 2 1 ...

Page 34: ...s Tray 1 optional tray 1 Pull out the paper tray 2 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size see Tray overview on page 32 3 Flex or fan the edge of the paper stack to separate the pages before loading papers ...

Page 35: ...width guides and paper length guide Do not push the paper width guide too far causing the media to warp If you do not adjust the paper width guide it may cause paper jams Do not use a paper with a leading edge curl it may cause a paper jam or the paper can be wrinkled 5 Insert the tray back into the machine ...

Page 36: ...e type size and weight of print media at a time in the Multi purpose tray To prevent paper jams do not add paper while printing when there is still paper in the Multi purpose tray This also applies to other types of print media Always load the specified print media only to avoid paper jams and print quality problems see Print media specifications on page 103 Flatten any curl on postcards envelopes...

Page 37: ... driver should match to print without a paper mismatch error The paper setting in the machine and driver should match to print without a paper mismatch error You change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru Web Service Ifyoumachineisconnectedtothelocal youcansetthemachine ssetting from Samsung Easy Printer Manager Advanced Setting Device Setting...

Page 38: ...pends upon the quality of the envelopes To print an envelope place it as shown in the following figure Labels Envelope Tray 2 only Preprinted Cotton Recycled Archive Letterhead Punched a This is feature is available when you install and optional tray see Variety feature on page 7 Types Tray 1 Optional traya Multi purpose tray ...

Page 39: ...ors Weight should not exceed 90 g m2 otherwise jams may occur Construction should lie flat with less than 6 mm curl and should not contain air Condition should not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with ...

Page 40: ...temperature about 170 C 338 F and not have excessive curl Only use labels that have For use in Laser Printers on the carton box Arrangement Only use labels with no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams Curl Must lie flat with no more than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or ot...

Page 41: ...e problems with paper feeding turn the paper around Note that print quality is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the machine s fusing temperature for 0 1 second about 170 C 338 F Preprinted paper ink must be non flammable and should not adversely affect machine rollers Before you load preprinted paper...

Page 42: ...s setting from Samsung Easy Printer Manager Advanced Setting Device Settings see Using Samsung Easy Printer Manager on page 220 If your machine is connected to the network you can set the machine s setting from SyncThru Web Service Settings tab Machine Settings see Using SyncThru Web Service on page 213 You can set it using Menu Paper select the tray you want Paper Size or Paper Type on the contro...

Page 43: ...come hot if you print a large number of pages at once Make sure that you do not touch the surface and do not allow children near it The machine sends output to the output tray by default The printed pages stack on the output support and the output support will help the printed pages to align Open the output support ...

Page 44: ... window may differ depending on your operating system or the application you are using 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the printer features provided by your printer driver click P...

Page 45: ...d mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu 3 Select your Printer driver from the Select Printer list 4 Click Properties or Preferences The screenshot may differ depending on model You can apply Eco features to save paper and toner before printing see Easy Eco Driver on page 212 You c...

Page 46: ...ab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and clic...

Page 47: ...pending on the printer driver you use Skip blank pages may not work properly If Skip blank pages feature does not work properly set the feature from the Easy Eco Driver see Easy Eco Driver on page 212 Setting Eco mode on the control panel 1 Select Menu System Setup Eco Settings on the control panel 2 Select the option you want and press OK Default Mode Select this to turn on or off the Eco mode Of...

Page 48: ... Web Service Settings tab Machine Settings System Eco Settings or Samsung Easy Printer Manager Device Settings Eco the password button is activated To change the print settings click on this button enter the password or need to contact the administrator Result simulator ResultSimulator shows the results of reduced emission of carbon dioxide used electricity and the amount of saved paper in accorda...

Page 49: ...yncThru Web Service 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Click Login on the upper right of SyncThru Web Service website 3 Settings Machine Settings System Ram Disk 4 Enable Ram Disk This features may not appear on the display depending on options or ...

Page 50: ...ing a USB memory device Scan documents and save them on a USB memory device Print data stored on a USB memory device Restore backup files to the machine s memory Format the USB memory device Check the available memory space Your machine supports USB memory devices with FAT16 FAT32 and sector size of 512 bytes Check your USB memory device s file system from your dealer You must use only an authoriz...

Page 51: ...g from a USB memory device You can directly print files stored on a USB memory device Direct Print option supported file types PRN Only files created by provided driver with your machine are compatible If you print PRN files created from other machine the printout would be different TIFF TIFF 6 0 Baseline JPEG JPEG Baseline PDF PDF 1 7 or lower To print a document from a USB memory device 1 Insert...

Page 52: ...on which the backup data is stored in to the USB memory port 2 Select Menu Admin Setup Import Setting on the control panel 3 Select Setup File 4 Select the file you want to restore 5 Press OK when the confirmation window appears 6 Press Stop Clear button to return to ready mode 16 Managing USB memory You can delete image files stored on a USB memory device one by one or all at once by reformatting...

Page 53: ...the control panel 3 Press OK when the confirmation window appears 4 Press Stop Clear button to return to ready mode Viewing the USB memory status You can check the amount of memory space available for scanning and saving documents 1 Insert a USB memory device into the USB memory port on your machine 2 Select Menu Direct USB Show Space on the control panel 3 The available memory space appears on th...

Page 54: ...ng supplies and accessories 55 Available consumables 56 Available accessories 57 Available maintenance parts 58 Storing the toner cartridge 59 Redistributing toner 61 Replacing the toner cartridge 63 Installing accessories 65 Monitoring the supplies life 69 Setting the toner 70 Cleaning the machine 71 Tips for moving storing your machine 76 ...

Page 55: ...lies and maintenance parts see Available consumables on page 56 Available accessories on page 57 To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit http www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 56: ...her consumables according to the specific country conditions Samsung does not recommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Average yielda a De...

Page 57: ...rays Tray2 Tray3 Tray4 Tray 5 If you are experiencing frequent paper supply problems you can attach an additional 550a Sheet trays a Plain paper 75g m2 20 lb bond SL SCF4000 Stand You can easily move the machine using the stand with its wheels When using the optional Stand you must install the foot as shown in the Optional Stand Install Guide provided with the optional Stand Otherwise the machine ...

Page 58: ... model Replacing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought the machine The replacement period for the maintenance parts is informed by the Samsung Printer Status program Or on the UI User Interface if your machine supports a display screen The repl...

Page 59: ... bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 30 C 86 F Humidity range less than 20 or greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a long...

Page 60: ...ount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 61: ...n some cases white streaks or light printing will still occur even after you have redistributed the toner Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not...

Page 62: ...Redistributing toner 62 3 Maintenance 1 2 ...

Page 63: ...horoughly it will increase the initial print quality Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the ...

Page 64: ...Replacing the toner cartridge 64 3 Maintenance When a toner cartridge has reached the end of life the machine will stop printing 2 1 ...

Page 65: ...explosion if battery is replaced by an incorrect type Your service provider should remove the old battery from your device and dispose of it in accordance with the relevant regulations in your country 5 Setting Device Options When you install the optional devices such as optional tray memory etc this machine automatically detects and sets the optional devices If you cannot use the optional devices...

Page 66: ...talled If this feature is checked you can select the Print Mode Printer Configuration Select the printer language for the print job AdministratorSettings You can select the Printer Status and EMF Spooling Admin Job Accounting Allows you to associate user and account identification information with each document you print User permission If you check this option only users with user permission can ...

Page 67: ...arranty if it is determined that your machine problem is being caused by third party DIMM s The order information is provided for optional accessories see Available accessories on page 57 After installing the optional memory you can use the advanced printing features such as proofing a job and specifying of printing a secure print job in the printer properties window You can control the active job...

Page 68: ...Installing accessories 68 3 Maintenance 1 2 ...

Page 69: ... jams or printing problems check the number of pages the machine has printed Replace the corresponding parts if necessary 1 Select Menu System Setup Maintenance Supplies Life on the control panel 2 Select the option you want and press OK 3 Press Stop Clear to return to ready mode ...

Page 70: ...machine is connected to the local you can set the machine s setting from Samsung Easy Printer Manager Advanced Setting Device Settings see Using Samsung Easy Printer Manager on page 220 If your machine is connected to the network you can set the machine s setting from SyncThru Web Service Settings tab Machine Settings see Using SyncThru Web Service on page 213 1 Select Menu Admin Setup Supplies Ma...

Page 71: ...or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the ...

Page 72: ...rtridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine Use a dry lint free cloth to clean the machine Turn the machine off and unplug t...

Page 73: ...Cleaning the machine 73 3 Maintenance 1 2 2 1 ...

Page 74: ...unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 ...

Page 75: ...Cleaning the machine 75 3 Maintenance 2 1 1 2 ...

Page 76: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 77: ...is chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced Guide see Troubleshooting on page 231 If you cannot find a solution in the User s Guide or the problem pe...

Page 78: ...g guidelines Ensure that the adjustable guides are positioned correctly see Tray overview on page 32 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix papers in a tray Use only recommended print media see Print media specifications on page 103 ...

Page 79: ... jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 ...

Page 80: ...Clearing paper jams 80 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 2 1 ...

Page 81: ...Clearing paper jams 81 4 Troubleshooting 2 In optional trays The procedure is same for all optional trays ...

Page 82: ...Clearing paper jams 82 4 Troubleshooting If you do not see the paper in this area stop and go to next step If you do not see the paper in this area stop and go to next step ...

Page 83: ...Clearing paper jams 83 4 Troubleshooting 3 In the multi purpose tray ...

Page 84: ... until device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine Illustrations in this user s guide may differ from your machine depending on the model and options installed Check your machine type see Front view on page 18 ...

Page 85: ...Clearing paper jams 85 4 Troubleshooting 1 2 2 1 ...

Page 86: ...jams 86 4 Troubleshooting 5 In the exit area The Fuser area is HOT please wait until device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine ...

Page 87: ...Clearing paper jams 87 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 1 2 90 90 90 90 1 1 2 ...

Page 88: ...Clearing paper jams 88 4 Troubleshooting 6 In the duplex unit area 1 2 1 2 1 2 ...

Page 89: ...Clearing paper jams 89 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 1 2 90 90 90 90 1 1 2 ...

Page 90: ...Orange Blinking A minor error has occurred and the machine is waiting for the error to be cleared For models that supports display screen on the control panel check the display message When the problem is cleared the machine resumes Small amount of toner is left in the cartridge The estimated cartridge lifea of toner is close Prepare a new cartridge for replacement You may temporarily increase the...

Page 91: ...or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19798 The number of pages may be affected by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing b Some LEDs may not be available de...

Page 92: ...e the service representative with the contents of display message Some messages may not appear on the display depending on the options or models error number indicates the error number tray type indicates the tray number media type indicates the media type media size indicates the media size 7 Paper Jam related messages Message Meaning Suggested solutions Jam inside of duplex Paper has jammed duri...

Page 93: ...ays on page 81 Paper jam in tray 2 Paper jam in tray 3 Paper jam in tray 4 Paper jam in tray 5 Paper has jammed in the optional tray Clear the jam see In optional trays on page 81 Paper jam in MP tray Paper has jammed in the multi purpose tray Clear the jam see In the multi purpose tray on page 83 Message Meaning Suggested solutions ...

Page 94: ...ment Toner Cartridge Stop Turning off this option and continuing to print may damage the device s system Prepare new toner The estimated cartridge life of toner is close Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see Redistributing toner on page 61 Error error number Toner Cart Failure error number Call for service The to...

Page 95: ...loading You can select the option between Continue or Cancel If you select Cancel the printing job will stop Load the correct paper in the tray If you select Continue printing job will continue tray type cassette Out The tray is not securely latched Close the tray until it locks into place If the problem persists call for service Error error number Tray Failure error number Check tray type connect...

Page 96: ...int including its configuration and power connections as well as any devices that may affect wireless communication If the problem persists please call for service Error error number Wireless security settings are incorrect Please change the settings The wireless network options are configured incorrectly for the security method The password entered in the wireless security options is incorrect Th...

Page 97: ...ng the WPS menu on page 144 Error error number Wi FiDirectisnotready Turnoffthen on Call for service if the problem persists ThemachinefailedtoinitializetheWi FiDirect connection Turn the Wi Fi Direct feature off and then back on or reboot the machine or mobile device If the problem persists please call for service Error error number Failed toconnect to Wi Fi Direct Turn off your mobile device and...

Page 98: ...eboot the power and try the printing job again If the problem persists please call for service Error error number Sensor Failure error number Turn off then on Call for service if the problem persists The machine unit cannot be controlled Reboot the power and try the printing job again If the problem persists please call for service Error error number Fuser Unit Failure error number Turn off then o...

Page 99: ...roper room temp The machine is in a room with improper room temperature Move the machine to a room with proper room temperature Prepare fuser unit The life of the fuser unit will be expried soon Replace the fuser unit with a new one If the problem persists please call for service Replace fuser unit The life of the fuser unit will be expired Replace the fuser unit with a new one If the problem pers...

Page 100: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 101 Regulatory information 110 Copyright 120 ...

Page 101: ...tems Description Dimensiona Length x Width x Height 421 4 x 406 5 x 351mm 16 6 x 18 13 x 13 8 inches Weighta Machine with consumables 16 6 kg 33 61 lbs Noise Levelbc Ready mode Less than 30 dB A Print mode Less than 53 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingd 110 volt models AC 110 ...

Page 102: ... machine installation A4 paper simplex printing c China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice d See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine e The power consumption may be affected by the machine s status setting conditions operating environmen...

Page 103: ... inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Statement 140 x 216 mm 5 5 x 8 5 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83 inches 70 to 90 g m2 19 to 24 lbs bond 150 sheets of 80g m2 21 lbs bond Not available in optio...

Page 104: ...he Plain paper section 91 to 105 g m2 24 to 28 lbs bond 50 sheets of 105 g m2 28 lbs bond 91 to 105 g m2 24 to 28 lbs bond 10 sheets Thicker paperc d Refer to the Plain paper section Refer to the Plain paper section Not available in tray1 and optional trays 164 to 220 g m2 43 to 59 lbs bond 10 sheets Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 69 g m2 16 to 1...

Page 105: ...o 120 g m2 28 to 32 lbs bond 50 sheets 105 to 120 g m2 28 to 32 lbs bond 10 sheets Archive Refer to the Plain paper section Refer to the Plain paper section 550 sheets 100 sheets Minimum size custom 76 x 127 mm 3 x 5 inches 60 to 163 g m2 16 to 43 lbs bond 60 to 220 g m2 16 to 59 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thick...

Page 106: ...Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2...

Page 107: ...processors 2 GB 4 GB Items Requirements Operating system RedHat Enterprise Linux WS 5 6 7 Fedora12 13 14 15 16 17 18 19 20 21 OpenSuSE 11 3 11 4 12 1 12 2 12 3 13 1 13 2 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 13 10 14 04 14 10 SuSE Linux Enterprise Desktop 11 12 Debian 6 7 Mint 13 14 15 16 17 CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 108: ...ations 108 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 Power PC Free HDD space Up to 100 MB ...

Page 109: ...d Lan Network Interface 802 11b g n Wireless LAN Near Field Communication NFC a a Optional device Network operating system Windows XP Service Pack 3 Windows Server 2003 Windows Vista 7 Windows 7 8 Windows Server 2008 R2 Various Linux OS Mac OS X 10 6 10 10 UNIX OS Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec SMTP TC...

Page 110: ...azardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basi...

Page 111: ...N This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified...

Page 112: ...that may cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other s of ...

Page 113: ...rienced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitle...

Page 114: ...e following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC Statement for W...

Page 115: ...dings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Important warning If the wires in the mains lead do not match the colors marked in your plug do the following You ...

Page 116: ...has been self certified by Samsung for pan European single terminal connection to the analogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Euro QA Lab of Samsung Electronics Co Ltd in the first instance The pro...

Page 117: ...our printer system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label I...

Page 118: ... be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Every country has different restrictions on ...

Page 119: ...Regulatory information 119 5 Appendix 21 China only ᆇ 䋼 ...

Page 120: ...d iPhone iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc All other brand or product names are trademarks of their respective companies or organizations REV 1 01 QR code The software included in this product contains open source software You may obtain the complete corresponding source code fo...

Page 121: ...bout installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on Windows ...

Page 122: ...141 Wireless network setup Optional 143 Using the NFC feature Optional 156 Supported Mobile Apps 165 Mopria 166 AirPrint 168 Samsung Cloud Print 170 Google Cloud Print 172 3 Useful Setting Menus Before you begin reading a chapter 175 Information 176 Layout 177 Paper 178 Graphic 179 System Setup 180 Emulation 183 Image Management 184 Network 185 Direct USB 186 Job Management 187 Admin Setup 188 4 S...

Page 123: ... Using SyncThru Web Service 213 Using Samsung Printer Center 217 Using Samsung Easy Printer Manager 220 Using Samsung Printer Status 222 Using Samsung Printer Experience 224 6 Troubleshooting Paper feeding problems 232 Power and cable connecting problems 233 Printing problems 234 Printing quality problems 238 Operating system problems 246 ...

Page 124: ... machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 134 Installation for Mac 125 Reinstallation for Mac 126 Installation for Linux 127 Reinstallation for Linux 128 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver...

Page 125: ...er and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Select the CD ROM volume that appears on Finder 4 Double click the Install Software icon 5 Read the license agreement and Check installation agreement button 6 Click Next and then follow the instructions in the installation window ...

Page 126: ...n the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 127: ...achine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you re not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch prin...

Page 128: ... work properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as root execute the command with sudo as sudo uninstall sh 4 Proceed with uninstallation ...

Page 129: ...connected machine and software Useful network programs 130 Wired network setup 131 Installing driver over the network 134 IPv6 configuration 141 Wireless network setup Optional 143 Using the NFC feature Optional 156 Supported Mobile Apps 165 Mopria 166 AirPrint 168 Samsung Cloud Print 170 Google Cloud Print 172 ...

Page 130: ...formation and status Customize machine settings Set the email notification option When you set this option the machine status toner cartridge shortage or machine error will be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SetIP wired network setup This utility program allows you to select a net...

Page 131: ...MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 169 254 192 192 4 Setting IP address If your device does not support a network connection It will not be able to use this feature see Rear view on page 19 You can also set the TCP IPv4 from control panel TCP IPv6 is not supported by this program First you have to set up an IP address for network printing and management...

Page 132: ...and then click OK The machine will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Security or Security Privacy Firewall 1 Download the software from the Samsung website then unpack and install it http www samsung com find your produ...

Page 133: ...plet html file in cdroot Linux noarch at_opt share utils folder 3 Click to open the TCP IP configuration window 4 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC address from the Network Configuration Report see Printing a network configuration repo...

Page 134: ...ress should have been set 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with t...

Page 135: ...m find your product Support or downloads If you want to install Samsung s printer management tools you need to install them using the supplied software CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the sc...

Page 136: ...ort monitor For local port this port must exist on system before being specified by command Printer port name can be specified as IP address hostname USB local port name or IEEE1284 port name or network path For example p xxx xxx xxx xxx in where xxx xxx xxx xxx means IP address for network printer p USB001 P LPT1 p hostname p computer_name shar ed_printer or xxx xxx xxx xxx shared _printer in whe...

Page 137: ...ption x or X Uses existing machine driver files to create printer instance if it is already installed This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a waytoremoveonlyspecified printer in...

Page 138: ...amsung website to install the printer software http www samsung com find your product Support or Downloads 1 Make sure that the machine is connected to your network and powered on Also your machine s IP address should have been set 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folde...

Page 139: ...age from the Samsung website http www samsung com find your product Support or Downloads Installing the UNIX printer driver package The installation procedure is common for all variants of UNIX OS mentioned 1 From the Samsung website download and unpack the UNIX Printer Driver package to your computer 2 Acquire root privileges su 3 Copy the appropriate driver archive to the target UNIX computer Se...

Page 140: ...install the binaries Setting up the printer To add the printer to your UNIX system run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding to the type of the printer in the...

Page 141: ...t on again When you install the printer driver do not configure both IPv4 and IPv6 We recommend to configure either IPv4 or IPv6 DHCPv6 address configuration If you have a DHCPv6 server on your network you can set one of the following options for default dynamic host configuration 1 Select Menu Network TCP IP IPv6 DHCPv6 Config on the control panel 2 Press OK to select the required value you want ...

Page 142: ...y button 7 Turn the machine off and turn it on again You can also set the DHCPv6 To manually set the IPv6 address Check the Manual Address check box Then the Address Prefix text box is activated Enter the rest of the address e g 3FFE 10 88 194 AAAA A is the hexadecimal 0 through 9 A through F IPv6 address configuration 1 Start a web browser such as Internet Explorer that supports IPv6 addressing a...

Page 143: ...ork Password are created for the network Ask your network administrator about this information before proceeding with the machine installation 11 Introducing wireless set up methods You can set wireless settings either from the machine or the computer Choose the setting method from the below table Some wireless network installation types may not be available depending on the model or country It is...

Page 144: ...n the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network The Push Button Configuration PBC method allows you to connect y...

Page 145: ...work Connecting in PIN mode Type in the ID and Password Use the same login ID Password Domain as when logging in from the machine see Activating IPv6 on page 141 If you want to create a new user or change the password see Security tab on page 214 1 Select Menu Network Wi Fi WPS on the control panel 2 Press Connect via PIN 3 Touch OK when the confirmation window appears 4 The eight digit PIN appear...

Page 146: ...e is connected to the machine 2 Turn on your computer access point and machine 3 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and ...

Page 147: ...yption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPA Personal orWPA2 Personal Select this option to authenticate the print server based on a WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase which is manually configured on the access point and ...

Page 148: ...d the size is 8 64 characters 10 When the wireless network set up is completed disconnect the USB cable between the computer and machine Click Next 11 Follow the instructions in the installation window 14 Setup using Mac Items to prepare Access point Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable Setting up...

Page 149: ...ed on the WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase that is manually configured on the access point and each of its clients Encryption Select the encryption None WEP64 WEP128 TKIP AES Network Key Enter the encryption network key value Confirm Network Key Confirm the encryption network key value WEP Key Index If you are using WEP Encryption select ...

Page 150: ...nting a network configuration report on page 131 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the machine The MAC address is the hardware serial number of the network interface and can be found in the Network Configuration Report See Setting IP address on page 131 Configuring the machine...

Page 151: ...Thru Web Service window opens click Network Settings 6 Click Wi Fi Wizard 7 Select the one Network Name SSID in the list 8 Click Next If the wireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Apply 16 Turning the Wi Fi network on off 1 Check whether the...

Page 152: ...use a wired network and a Wi Fi Direct network simultaneously so multiple users can access and print documents both from Wi Fi Direct and from a wired network You cannot connect your mobile device to the internet through the printer s Wi Fi Direct The supported protocol list may differ from your model Wi Fi Direct networks do NOT support IPv6 network filtering IPSec WINS and SLP services The maxim...

Page 153: ...ourself orcanrememberthegivenNetwork Password that is randomly generated by default From the machine 1 Select Menu Network Wi Fi Wi Fi Direct on the control panel 2 Enable Wi Fi Direct and set other options From the network connected computer If your printer is using a network cable or a wireless access point you can enable and configure Wi Fi Direct from SyncThru Web Service 1 Access SyncThru Web...

Page 154: ...nfigured security password If it has a password refer to the access point or wireless router administrator Check the machine s IP address Reinstall the machine driver and change the settings to connect to the machine on the network Due to the characteristics of DHCP the allocated IP address could change if the machine is not used for a long time or if the access point has been reset Register the p...

Page 155: ...terfere with the wireless signal Many devices can interfere with the wireless signal including a microwave oven and some Bluetooth devices Whenever the configuration of your access point or wireless router changes you must do the product s wireless network setup again The maximum number of devices that can be connected via Wi Fi Direct is 4 ...

Page 156: ...C tag see Machine overview on page 17 Using a cover or a battery other than the ones that came with the mobile device or a metal cover sticker can block NFC If NFC devices keep failing to communicate Remove the case or cover from the mobile device then try again Reinstall the battery from the mobile device then try again 19 Requirements NFC and Wi Fi Direct enabled supported mobile apps installed ...

Page 157: ...Samsung Mobile Print Pro app If you do not have Samsung Mobile Print Pro installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download the app and try again 3 Type in the ID and Password If necessary type in the ID and Password to log in If it s your first time logging into the printer type in the below default ID and password We...

Page 158: ... Samsung Mobile Print Pro screen 4 Select On from the Phone login set as default menu 5 Mobile device ID appears on the Samsung Mobile Print Pro screen Press Registration 6 Type in the ID Password Domain and Password then click OK If you want to create a new user or change the password see Security tab on page 214 Passcode is for when the administrator chooses Two Factor Authentication method You ...

Page 159: ...he data from the list and import Exporting Copying the setting to your mobile device 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for mobile printing on page 152 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your...

Page 160: ...res are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for mobile printing on page 152 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download the app an...

Page 161: ...ect features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for mobile printing on page 152 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download t...

Page 162: ... tagging 7 Follow the instruction on the mobile device s screen 23 Using the Samsung Mobile Print App Samsung Mobile Print is a free application that enables users to print scan Only users with multi functional printers or fax Only users with multi functional printers photos documents and web pages directly from your smartphone or tablet Printing 1 Check that NFC and Wi Fi Direct features are enab...

Page 163: ...e before tagging 6 The printer starts printing 24 Registering Google Cloud Printer 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer see Setting the Wi Fi Direct for mobile printing on page 152 2 Open Samsung Mobile Print app If you do not have Samsung Mobile Print installed on your cellphone go to the application store...

Page 164: ... NFC tag on your printer Wait a few seconds for the mobile device to connect to the printer For some mobile devices NFC tag might not be located at the back of the mobile device Check the location of the NFC antenna on your mobile device before tagging 6 Confirm your printer in pop up window Now your printer is registered with Google Cloud Print service ...

Page 165: ...ntPro Helps users to get an authentication easily This app provides one way of getting a user authentication using your mobile device see Using the Samsung Mobile Print Pro App on page 157 Samusng Mobile Print Manager Enables users to use cloning and wireless setup features using your mobile device see Using the Samsung Mobile Print Manager App on page 159 Wireless Setup on page 161 26 Downloading...

Page 166: ...hru Web Service on page 213 If you want to create a new user or change the password see Security tab on page 214 5 When the SyncThru Web Service window opens click Settings Network Settings Standard TCP IP LPR IPP IPP Then select Enable 6 Click Settings Network Settings mDNS Then select Enable 7 Click Security System Security Feature Management Mopria Then select Enable 29 Setting up Mopria on you...

Page 167: ... Under Print Services tap Mopria Print Service 3 Tap the On Off slider to enable the Mopria Print Service 30 Printing via Mopria To print via Mopria on an Android device 1 Open the email photo web page or document that you want to print 2 Tap Print on the menu in the app 3 Select your printer and then configure the print options 4 Touch Print again to print the document To cancel a print job Selec...

Page 168: ...f the SyncThru Web Service website 4 Type in the ID and Password then click Login If it s your first time logging into SyncThru Web Service type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 If you want to create a new user or change the password see Security tab on page 214 5 When the SyncThru Web Service windo...

Page 169: ... Network Connected Machine 4 Touch Print button Print it out Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print center ...

Page 170: ...inter to Samsung Cloud server Registering from Web Browser Make sure the printer machine is turned on and connected to a wired or wireless network that has access to the Internet 1 Open Web browser 2 Enter your printer s IP address in the address field and press the Enter key or click Go 3 Click Login in the upper right corner of the SyncThru Web Service website 4 If it s your first time logging i...

Page 171: ...your mobile device and just search for download the app and try again 2 Press the button from Samsung Cloud Print app 3 Your mobile device and printer or MFP can be paired NFC tapping QR code or by manually entering its MAC address Printing from an application on mobile device The following steps are anexample of using the SamsungCloudPrint app from Android mobile phone 1 Open Samsung Cloud Print ...

Page 172: ...browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the SyncThru Web Service website 6 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and Password We re...

Page 173: ...ple of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the Google Docs application from your mobile device 3 Tap the option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print but...

Page 174: ...atus of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 175 Information 176 Layout 177 Paper 178 Graphic 179 System Setup 180 Emulation 183 Image Management 184 Network 185 Direct USB 186 Job Management 187 Admin Setup 188 ...

Page 175: ...w on page 26 The following are tips for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu or from the touch screen Some menus may not appear on the display depending on options or models If so it is not applicable to your machine For models that do not have the Menu Some menu names...

Page 176: ...msung Cloud Print on page 170 Demo Page Prints the demo page to check whether your machine is printing properly or not Network Configuration Prints a report on the machine s current network configuration Supplies Information Prints supplies information page Usage Counter Prints a usage page The usage page contains the total number of pages printed Accounta Prints a report of printout counts for ea...

Page 177: ...ects the direction in which information is printed on a page Portrait Landscape Margin Common Margin Sets the margin for each side of paper MP Tray Sets the paper margins in multi purpose tray Tray x a Sets the paper margins for the paper trays Emulation Margin Sets the paper margins for emulation print page Duplex To print on both sides of the paper choose the binding edge Off Disables this optio...

Page 178: ...s Tray x MP Traya a tray type indicates the tray number Paper Size Selects the paper size currently loaded in the tray Paper Type Selects the paper type currently loaded in the tray Paper Source Sets the default paper tray to use Auto Automatically locates the tray with the same sized paper as an original Tray Confirm Activates the tray confirmation message If you open and close a tray a window as...

Page 179: ...the control panel Item Description Resolution Specifies the number of dots printed per inch dpi The higher the setting the sharper printed characters and graphics Clear Text Prints text darker than on a normal document Edge Enhancement Allows user to enhance sharpness of text and graphics for improving readability Auto CR Allows you to append the required carriage return to each line feed which is...

Page 180: ...nded period of time power consumption is automatically lowered Wakeup Event When this option is On you can wake up the machine from the power saving mode with the following actions Loading paper in a tray Opening or closing the front cover Pulling a tray out or pushing a tray in Job Timeout When there is no input for a certain period of time the machine cancels the current job You can set the amou...

Page 181: ...ismatch between Letter and A4 For example if you have A4 paper in the tray but you set the paper size to Letter in the printer driver the machine prints on A4 paper and vice versa Item Description Tray Protection Decides to use or not use the Auto Tray Switch feature for a certain tray If you set tray 1 to on for example then tray 1 is excluded during tray switching Tray Mode Dynamic If you open a...

Page 182: ...o template set from the SyncThru Web Service Item Description Auto Power Off Turns power off automatically when the machine has been in power save mode for the length of time set in Auto Power Off On Timeout To turn the machine on again press the Power Wake Up button on the control panel make sure the main power switch is on If you run the printer driver or Samsung Easy Printer Manager the time au...

Page 183: ...f so it is not applicable to your machine see Menu overview on page 26 To change the menu options Press Menu Emulation on the control panel Item Description Emulation Type The machine language defines how the computer communicates with the machine Setup Sets the detailed settings for the selected emulation type ...

Page 184: ...iew on page 26 To change the menu options Press Menu Image Management on the control panel Item Description Custom Color This menu allows you to adjust contrast color by color Default Optimizes colors automatically Print Density Allows you to manually adjust color density for print Adjust the print density It is recommended to use the Default setting for best color quality ...

Page 185: ...work administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 141 Ethernet Configure the ethernet port and network transmission speed Turn the power off and on after you change this option 802 1x You can select the user authentication for network communication For detailed information consult the network administrator Wi Fia Select th...

Page 186: ...epending on options or models If so it is not applicable to your machine see Menu overview on page 26 To change the menu options Item Description Print From Select a file to print File Manage Select a file to delete You can format the USB device Show Space Shows the remaining space ...

Page 187: ...els If so it is not applicable to your machine see Menu overview on page 26 To change the menu options Item Description Active Job Displays the list of jobs in progress and pending Secured Job Displays the list of jobs that are secured on the disk Stored Job Displays the list of jobs that are stored on the disk ...

Page 188: ...s the stamp position Change Admin Password Changes the machine s password for accessing the Admin Setup Firmware Upgrade To upgrade the latest firmware turn this option On and then download the firmware file Import Setting Imports data stored on a USB memory stick to the machine see Backing up data on page 52 Export Setting Exports data stored on the machine stick to a USB memory see Restoring dat...

Page 189: ...pecial printing features Altitude adjustment 190 Entering various characters 191 Printing features 192 The procedures in this chapter are mainly based on Windows 7 It may be necessary to press OK to navigate to lower level menus for some models ...

Page 190: ...1 ft 3 000 m 9 842 ft High3 3 000 m 9 842 ft 4 000 m 13 123 ft High4 4 000 m 13 123 ft 5 000 m 16 404 ft You can set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Advanced Setting Device Settings see Using Samsung Easy Printer Manager on page 220 If your machine is connected to the network you can...

Page 191: ...er a space by pressing 1 twice To delete the last digit or character press the arrow button 2 Keypad letters and numbers Special character sets may differ from your machine depending on its options or the models Some of the follow key values may not appear depending on the job you are doing Key Assigned numbers letters or characters 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l...

Page 192: ...as a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Click OK If you want to change the settings for each print job change it in Printing Preferences 4 Setting your machine as a default machine 1 Click the Windows Start menu 2 Select Control Panel Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Defau...

Page 193: ...ng to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file name and then click OK For example c Temp file name If you type in only the file name the file is automatically saved in My Documents Documents and Settings or Users The saved folder may differ depending on your operat...

Page 194: ...elp menu or press F1 on your keyboard and click on any option you want to know about see Using help on page 46 Item Description Multiple Pages per Side Selects the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify You can print up to 16 pages on one sheet Poster Printing Prints a single ...

Page 195: ...The Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you select an unavailable paper size this option can be automatically canceled Select only available paper paper without or mark Double sided Printing Print on both sides of a sheet of paper duplex Before printing decide how you want y...

Page 196: ...d on the control panel of the machine None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing Paper Options Changes the size of a document to appear larger or smaller on the printed page by enteri...

Page 197: ...eview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options d Click Update to save the changes e Click ...

Page 198: ...t create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlaya Creating a new page overlay a To save the document as an overlay access Printing Preferences ...

Page 199: ...verlay List box d If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Overlaya...

Page 200: ...emory Normal This mode prints without storing your document in the optional memory Proof This mode is useful when you print more than one copy You can print one copy first to check then print the rest of the copies later Confidential This mode is used for printing confidential documents You need to enter a password to print Job Name This option is used when you need to find a stored file using the...

Page 201: ...Group permission If you check this option only groups with group permission can start a print job Select the Help menu or press F1 on your keyboard and click on any option you want to know about see Using help on page 46 Administrators can enable job accounting and configure permissions in the control panel or SyncThru Web Admin Service a This option is not available when you use XPS driver Item D...

Page 202: ...using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file to print it Printing There are several ways you can print using the Direct Printing Utility 1 From the Start menu select Programs or All Programs For Windows 8 from Charms select Search Apps 2 Find Samsun...

Page 203: ...int Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Printing multiple pages on one sheet You can pr...

Page 204: ...e menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both sides of paper when you are printing more than 1 co...

Page 205: ...lable depending on models You can alternatively use the lpr printing system or other applications for odd even printing see Features by model on page 7 Printing files You can print text image pdf files on your machine using the standard CUPS directly from the command line interface The CUPS lp or lpr utility allows you to do that You can print these files by using below command format lp d printer...

Page 206: ...elect how many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start the print job Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C...

Page 207: ...solution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to poi...

Page 208: ...ll use of your machine Accessing management tools 209 Easy Capture Manager 210 Samsung AnyWeb Print 211 Easy Eco Driver 212 Using SyncThru Web Service 213 Using Samsung Printer Center 217 Using Samsung Easy Printer Manager 220 Using Samsung Printer Status 222 Using Samsung Printer Experience 224 ...

Page 209: ...indows 8 from the Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start menu Programs or All Programs For Windows 8 after installing the driver for some management tools you can access them directly...

Page 210: ...ble depending on model or optional goods see Software on page 7 Available for Windows OS users only see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key Now you can easily print your captured screen as captured or edited ...

Page 211: ... 7 Available for Windows and Mac OS users only see Software on page 7 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 212: ...to print 2 Open printing preference window see Opening printing preferences on page 45 3 From the Favorites tab select Eco Printing Preview 4 Click OK Print in the window A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you want to run Easy Eco Driver every time you print check Start Easy Eco Driver bef...

Page 213: ...f your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper...

Page 214: ...ress and font reports Settings tab This tab allows you to set configurations provided by your machine and network You need to log in as an administrator to view this tab Machine Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network...

Page 215: ...ation Shows the contact information Link Shows links to useful sites where you can download or check information 3 E mail notification setup You can receive emails about your machine s status by setting this option By setting information such as IP address host name e mail address and SMTP server information the machine status toner cartridge shortage or machine error will be sent to a certain per...

Page 216: ... 4 Setting the system administrator s information This setting is necessary for using the e mail notification option Some menus may not appear in the display depending on options or models If so it is not applicable to your machine 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go ...

Page 217: ... and remove printer drivers check the status of printers update printer software and configure printer driver settings 5 Understanding Samsung Printer Center To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Printer Center Printers tab The screenshot may differ depending on operating system you are using 1 Printer list Displays the printer drivers insta...

Page 218: ... modify the Printer Status and Stylish User Interface settings Changedevice Allows you to change the device into another device Properties Allows you to configure the printer driver properties such as the name of the printer driver and its location or add comments about the printer driver Actions Allowsyoutousethescanfeature thisoptionisenabled only if the selected device supports the scan feature...

Page 219: ...he fax transmission history Fax preferences fax only Allows you to configure the default fax settings Change device Allows you to change the devices into another device Properties Allows you to configure the properties of a device such as location and add comments about the device Actions Allows you to use the scan feature Management Allows you to manage the devices registered in the program Remov...

Page 220: ...amsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 6 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager Samsung Easy Printer M...

Page 221: ...vides settings related to when alerts will be received EmailAlert Providesoptionsrelatingtoreceivingalerts via email Alert History Provides a history of device and toner related alerts 3 Application information Includes links for changing to the refresh preference setting help and about 4 Printer information This area gives you general information about your machine You can check information such ...

Page 222: ...ccurs while operating you can check the error from the Samsung Printer Status Samsung Printer Status is installed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and expe...

Page 223: ...dow may differ depending on the machine in use Some machines do not have this feature 4 Option You can set printing job alert related settings 5 Order Supplies You can order replacement toner cartridge s from online 6 Cancel Print or Close Cancel Print If print job is waiting in the print queue or printer cancel all user s print jobs in the print queue or the printer Close Depending on the status ...

Page 224: ...ed from the Windows Store if the machine is connected to a computer with an Internet connection 8 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the subsequent table The screenshot may differ depending on the model you are using 1 ...

Page 225: ... error occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings ...

Page 226: ... Remove Printer 3 Select the printer you want to delete 4 Click Yes You can see that the deleted printer is removed from the screen 10 Printing This section explains common printing tasks from the Start screen Basic printing 1 Open the document to print 2 From the Charms select Devices 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orientation ...

Page 227: ...ccess this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your printe...

Page 228: ...ting settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents ...

Page 229: ...t using it 11 Scanning This section is for the users with multi functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience The most frequently used printing menus are displayed for quick scanning 1 Place a single document face down on the document glass or load the documents face up ...

Page 230: ...t Tools 6 Adjust the prescanned image with scanning operation functions such as rotate and mirror 7 Click Scan and save the image When you place the originals in the ADF or DADF Prescan is not available You can skip step 5 if the Prescan option is selected ...

Page 231: ...32 Power and cable connecting problems 233 Printing problems 234 Printing quality problems 238 Operating system problems 246 For errors that occur during the wireless software installation and settings refer to the troubleshooting section in the wireless setting chapter see Troubleshooting for wireless network on page 154 ...

Page 232: ...emove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are...

Page 233: ...eceiving power or the connection cable between the computer and the machine is not connected properly 1 Connect the machine to the electricity supply first If the machine has a Power Wake Up button on the control press it 2 Check the USB cable or network cable in the machine s rear 3 Disconnect the USB cable or network cable in the machine s rear and then reconnect it 2 1 ...

Page 234: ...stall the toner cartridge see Replacing the toner cartridge on page 63 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 63 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page ...

Page 235: ...Printing Preferences may be incorrect For many software applications the paper source selection is found under the Paper tab within the Printing Preferences see Opening printing preferences on page 45 Select the correct paper source See the printer driver help screen see Using help on page 46 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusti...

Page 236: ... or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 61 See Replacing the toner cartridge on page 63 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files...

Page 237: ...m The machine does not print custom sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 45 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and ...

Page 238: ...oner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 71 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the ma...

Page 239: ... some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing preferences on page 45 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls t...

Page 240: ...contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on page 63 Thorou...

Page 241: ...pping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 45 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 45 Ensure the correct paper type ...

Page 242: ...properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested solutions A a B b C A a B b C A ...

Page 243: ... are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 71 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 63 The machine may require repairing Contact a service ...

Page 244: ...eas within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the t...

Page 245: ...ng Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 45 An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ma...

Page 246: ... Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download ...

Page 247: ...ing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Try printing the cover page as an image or replace the corrupt image with a new one When printing a document in Mac with AcrovatReader6 0orhigher color...

Page 248: ...problem pdftops is a part of cups filters package Unchecking the collate option in the Print Dialog does not work For some distributions GNOME Print Dialog has an issue handling the collate option As workaround set the default value of collate option to False using the system s printing utility execute system config printer in the Terminal program Printing always works with duplex This duplex issu...

Page 249: ...the complexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript header file to be sent to the machine The optional tray is not selected in the driver The printer driver has not been configured to recognize the optional tr...

Page 250: ...ww samsung com ae support English www samsung com ae_ar support Arabic BELARUS 810 800 500 55 500 www samsung com support BANGLADESH 09612300300 www samsung com in support BELGIUM 02 201 24 18 www samsung com be support Dutch www samsung com be_fr support French BOLIVIA 800 10 7260 HHP 4828210 www samsung com cl support BOSNIA 055 233 999 www samsung com support BOTSWANA 8007260000 www samsung com...

Page 251: ...romlandline toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support Country Region Customer Care Center WebSite DOMINICAN REPUBLIC 1 800 751 2676 www samsung com latin support Spanish www samsung com latin_en support English DRC 499999 www samsung com support ECUADOR 1 800 10 7267 1 800 SAMSUNG 72 6786 www samsung ...

Page 252: ... support Spanish www samsung com latin_en support English Country Region Customer Care Center WebSite HONDURAS 800 2791 9267 800 2791 9111 www samsung com latin support Spanish www samsung com latin_en support English HONG KONG 852 3698 4698 www samsung com hk support Chinese www samsung com hk_en support English HUNGARY 0680SAMSUNG 0680 726 786 0680PREMIUM 0680 773 648 www samsung com hu support ...

Page 253: ...0 333 www samsung com support MACEDONIA 023 207 777 Country Region Customer Care Center WebSite MALAYSIA 1800 88 9999 603 77137477 Overseas contact www samsung com my support MAURITIUS 23052574020 www samsung com support MEXICO 01 800 SAMSUNG 726 7864 www samsung com mx support MOLDOVA 0 800 614 40 www samsung com support MONGOLIA 7 495 363 17 00 www samsung com support MONTENEGRO 020 405 888 www ...

Page 254: ...com latin_en support English Country Region Customer Care Center WebSite PARAGUAY 009 800 542 0001 www samsung com latin support Spanish www samsung com latin_en support English PERU 0800 777 08 www samsung com pe support PHILIPPINES 1 800 10 7267864 PLDT 1 800 8 7267864 Globe landline and Mobile 02 4222111 Other landline www samsung com ph support POLAND 801 172 678 lub 48 22 607 93 33 HHP 801 67...

Page 255: ...7864 www samsung com sg support Country Region Customer Care Center WebSite SLOVENIA 080 697 267 brezplačna številka 090 726 786 0 39 EUR min www samsung com rs si SLOVAKIA 0800 SAMSUNG 0800 726 786 www samsung com sk support SOUTH AFRICA 0860 SAMSUNG 726 7864 www samsung com support SPAIN 0034902172678 HHP 0034902167267 www samsung com es support SRI LANKA 94117540540 www samsung com support SUDA...

Page 256: ...com uk support U S A Consummer Electonics 1 800 SAMSUNG 726 7864 www samsung com us support U S A Mobile Phones 1 800 SAMSUNG 72 6786 HHP 1 888 987 HELP 4357 www samsung com us support Country Region Customer Care Center WebSite UGANDA 0800 300 300 www samsung com support UKRAINE 0 800 502 000 www samsung com ua support Ukrainian www samsung com ua_ru support Russian URUGUAY 000 405 437 33 www sam...

Page 257: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Page 258: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 259: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 260: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Page 261: ...ly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the e...

Page 262: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 263: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 264: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 265: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 266: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Page 267: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Page 268: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 269: ...tings for printing 46 features 5 machine features 174 print media feature 103 G general icons 10 general settings 180 glossary 257 google cloud printing 172 J jam clearing paper 79 tips for avoiding paper jams 78 L layout 177 Linux common Linux problems 248 driver installation for network connected 138 driver installation for USB cable connected 127 driver reinstallation for USB cable connected 12...

Page 270: ...al feeder tray loading 36 tips on using 36 using special media 37 N network driver installation Linux 138 Mac 138 UNIX 139 Windows 134 general setup 185 installing environment 109 introducing network programs 130 IPv6 configuration 141 SetIP program 131 132 133 150 wired network setup 131 wireless network setup 143 numeric keypad 20 n up printing Mac 203 O optional tray 57 ordering 57 output suppo...

Page 271: ... feeding problems 232 power problems 233 printing problems 234 printing quality problems 238 R regulatiory information 110 S safety symbols 11 samsung cloud printing 170 samsung printer experience 224 Samsung Printer Status 222 secure printing 49 service contact numbers 250 SetIP program 131 150 Special features 189 specifications 101 print media 103 status 20 supplies available supplies 56 estima...

Page 272: ... 108 USB cable driver installation 22 24 125 127 driver reinstallation 126 128 USB flash memory data backup 52 managing 52 USB memory device printing 51 using help 46 204 W watermark create 197 delete 197 edit 197 Windows common Windows problems 246 driver installation for network connected 134 driver installation for USB cable connected 22 24 system requirements 106 using SetIP 131 150 wireless W...

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