06
Other Information
33
English
Issues
Solutions and Explanations
Image Retention (Burn In) Issue.
●
To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn reduction
technology. Pixel Shift lets you set the picture so it moves slightly up and down (Vertical Line) and side to side
(Horizontal Dot). The regular, slight movement of the picture reduces screen burn in.
The remote control does not
work.
●
Replace the remote control batteries with the poles (+/–) in the right direction.
●
Clean the sensor’s transmission window on the remote.
●
Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote
control doesn’t turn the TV on or
off, or adjust the volume.
●
Program the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual
for the SAMSUNG TV code.
A “
Mode Not Supported
”
message appears.
●
Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.
Caption
on TV menu is grayed
out.
●
Caption
can not be selected in the TV menu when connected via HDMI or Component.
●
Caption
must be activated on the external device.
There is a plastic smell from the
TV.
●
This smell is normal and will dissipate over time.
The TV
Signal Information
is
unavailable in the
Self Diagnosis
Test menu.
●
This function is only available with digital channels from an Antenna / RF / Coax connection.
TV is tilted to the right or left side.
●
Remove the stand base from the TV and reassemble it.
The
Channel
menu is gray out
(unavailable).
●
The
Channel
menu is only available when the TV source is selected.
Your settings are lost after 30
minutes or every time the TV is
turned off.
●
If the TV is in the
Store Demo
mode, it will reset audio and picture settings every 30 minutes. Please change
from
Store Demo
mode to
Home Use
mode in the
Setup
(Initial setup) procedure. Press the
SOURCE
button to select
TV
mode, and go to
MENU
→
System
→
Setup
(Initial setup)
→
ENTER
E
.
You have intermittent loss of
audio or video.
●
Check the cable connections and reconnect them.
●
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible
enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree
connectors.
You see small particles when
you look closely at the edge of
the frame of the TV.
●
This is part of the product’s design and is not a defect.
POP (TV’s internal banner ad)
appears on the screen.
●
Select
Home Use
under
Setup
mode. For details, refer to
Setup
(Initial Setup).
The message “
This file may not
be playable properly
.” appears.
●
This may appear because of high bit rate of content. Content generally will play but could experience some
playability issue.
[PE400-ZS]BN68-04363C.indb 33
2012-03-27 �� 4:25:06
