Samsung OfficeServ SOHO User Manual Download

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FUNCTIONS USED DURING CALLS

During Intercom Call

This section describes some functions during intercom calls.

Call Transfer

This function is used for transferring a connected internal call to another intercom user
or external user.

Press the

[R]

button during an internal call.

Press the destination number.

Replace the handset when the handset answers

the call.

•

Replace the handset while the transfer tone is

ringing to transfer the call unconditionally.

Otherwise, wait until the destination user answers

the call to transfer the call after consulting the user.

HOLD

Please dial

Summary of Contents for OfficeServ SOHO

Page 1: ...User Guide ...

Page 2: ... or instructions that you should follow in order to avoid personal injury or fatality CAUTION Provides information or instructions that you should follow in order to avoid a service failure or damage to your phone NOTE Indicates additional information for reference Symbols Caution Indication of a general caution Restriction Indication for prohibiting an action for a product Instruction Indication ...

Page 3: ...htly and fully into the outlet This is to prevent fires Fix OfficeServ SOHO and power adapter by using screws after connecting the power adapter Failing to do so can cause fire or electrocution Be careful not to drop the product This is to prevent product damage and injuries Do not pull or excessively bend the power cord and do not touch the power plug with wet hands This prevents power cord damag...

Page 4: ...revent fires Do not place the product in dusty areas or in environments with extreme thermal differences Failing to do so can cause fire or electrocution Do not place the product near items that can start a fire e g cigarette fire heaters Failing to do so can cause fire or electrocution Do not place the product under direct sunlight The product may not operate properly due to damaged components ...

Page 5: ...g to do so can cause fire or electrocution The power cable must be connected to an outlet equipped with a grounding terminal This is to prevent fires and electrocution Unplug the power cable when lighting and thunder is expected This is to prevent fires and electrocution If the product makes strange sound smell or smoke unplug the cord immediately and contact the service center Failing to do so ca...

Page 6: ...he product for a long time This is to prevent fire or electrocution To connect an external device e g PC modem facsimile to the product turn off the power of both the product and the device before connecting the cable This is to prevent fire or electrocution CAUTION Accurately install and properly use the product according to the user guide This is to prevent malfunctions and reductions in product...

Page 7: ...insecticide air freshener and detergent This is to protect the product from bleach or damage Do not disassemble repair or modify the product without permission Contact your dealer or the service center to repair the product Do not connect the power cable to the improper AC power outlet The power adapter type may be various depending on countries The product may not operate normally if the voltage ...

Page 8: ...llowing network environment UT 20 TUChecking External Network Environment of UserUT 21 TUOfficeServ SOHO Connection ISDN Type UT 22 TUOfficeServ SOHO Connection PSTN Type UT 24 TUEasy Installation of OfficeServ SOHOUT 25 TUEasy InstallUT 26 TUConnecting OfficeServ SOHO with Desktop Laptop ComputersUT 30 TUConnecting Desktop Laptop Computer to OfficeServ SOHO WirelesslyUT 30 TUConnecting Desktop La...

Page 9: ...TUMaking an Intercom CallUT 40 TUCallbackUT 43 TUMaking External CallsUT 44 TUMaking an External CallUT 44 TUMaking Calls Using PauseUT 47 TUAuto RedialUT 48 TUCALLBACK CCBS CCNR ISDN Only UT 49 TUNew Call PSTN Only UT 50 TUMaking Intercom External CallsUT 50 TUDialing The Most Recent Dialed NumberUT 50 TUDialing Using Recent Call LogUT 51 TUSpeed DialingUT 52 TUDialing Numbers Saved in M Memory B...

Page 10: ... 62 TUMuteUT 63 TUDuring External CallsUT 64 TUCall TransferUT 64 TUTrunk FlashUT 65 TUKEYPAD facility ISDN Only UT 66 TUMalicious call tracing malicious call identification MCID ISDN Only UT 66 TUParking a call ISDN Only UT 67 TUCall WaitingUT 67 TUConference during Intercom External CallsUT 68 TUCONVENIENT FEATURESUT 69 TUCalling Line Identification Presentation CLIP UT 69 TUConferenceUT 70 TUGr...

Page 11: ...3 UOutgoing CallU 86 UIncoming CallU 86 UMissed CallU 87 UNew EntryU 87 UEdit GroupU 88 URegister Memory ButtonU 88 UDelete AllU 89 UE DiaryU 90 UWakeup CallU 90 UAlarmU 91 USchedulerU 91 UMemoU 92 UCalculatorU 92 UWorld TimeU 93 UD DayU 93 UUnit ChangeU 94 USoundU 95 URing ToneU 95 UKeyToneU 95 UVolumeU 96 UServicesU 97 UPhone SetupU 99 UMy PhoneU 99 ...

Page 12: ...118 UVoIP SetupU 120 ULeast Cost RoutingU 124 UTROUBLESHOOTINGU 125 UWEB MANAGEMENTU 127 UWhat is Web Management System U 127 ULoginU 128 UDataU 130 UNetworkU 130 UWLANU 134 USecurityU 136 UTelephone PhonebookU 142 UEaasy InstallU 143 UDB ConfigU 143 UUpgradeU 144 UPasswordU 144 UStatusU 145 UANNEXU 146 UWhat is OfficeServ SOHO CRM U 146 USpecificationU 147 ...

Page 13: ...e installation wizard enables users to easily set the time and network mode and to easily register WLAN phone Users can redial a number selected from the call list In addition the auto redial function repeatedly attempts connection to a busy line for a certain time period Various functions of the phone are shown on the LCD Users can use functions easily by finding and selecting a menu from the LCD...

Page 14: ...urgent matter or to connect another line and can later reconnect to the original caller This product supports interface with communication devices e g PC PDA that include WLAN modules enabling data communication service via wireless LAN Wireless data service enables a clean office without cables You can make or receive external calls using the handset even during power failures Only PSTN 1 is supp...

Page 15: ...may be various depending on countries WIP 5000M Mobile Phone For descriptions on the WIP 5000M WLAN phone provided with OfficeServ SOHO refer to the WIP 5000M User Guide LAN Cable Dual Modular Phone Cables 2 Power Adapter Fixing Screw 1 Power Adapter 4 Port Phone Jack Cables 2 User Guide Quick Installation Guide WIP 5000M WLAN phone Charger Battery 1 Standard Type User Guide OfficeServ SOHO Office...

Page 16: ...nction LCD Screen Display the status phone number menu and various massages M1 M4 Memory Button Frequently used numbers are saved as Memory buttons Dial Button Button used for entering numbers and characters Speaker Button Button used for making calls through the speakerphone Internal Call Button Used for making internal calls ...

Page 17: ...End Button Used when terminating a call during a call Used to exit the menu mode Direction Button OK Button Direction button Used when editing characters numbers or moving a menu item OK button Used when selecting saving the item where a cursor is in the menu mode Send Button Used when making a call Press Send button after entering number Used for checking recent outgoing incoming including no ans...

Page 18: ...ation Check connecting system of internal external network OfficeServ SOHO connect 2 Basic Connection Handset trunk cable Internet cable and Power cable Option FAX and PC or PDA Configure Network 3 Mandatory Setting Time date Network Mode setting Register WLAN phone Configure User PC 4 Configure Network Environment of User PC Windows 98 ME Windows 2000 Windows XP ...

Page 19: ... Diagram The network configuration diagram of OfficeServ SOHO is shown below WLAN phone External Modem xDSL Cable LAN Internal Network Configuration PSTN or IDSN C O line Internet External Network Configuration PC Laptop Computer Wireless Internet IEEE802 11 b g Enter a same value for the SSID of mobile device to configure a single wireless cell FAX PDA ...

Page 20: ...u can verify the version from the Windows information displayed on the left section of the menu tab Right click My Computer on your desktop and select Properties to check the system information 2 LAN Environment of PC The OfficeServ SOHO can be connected only to PCs that have a LAN card Check if a LAN WLAN card is equipped on the PC 3 Types and number of terminals Mobile terminal WLAN phone WIP 50...

Page 21: ...namic IP address set to DHCP Once the DHCP is set an IP address is automatically assigned to OfficeServ SOHO When using an IP address assigned through user ID and password If you are connected to the Internet through a DSL line check with your ISP to see if they use PPPoE If they do you will have to enable PPPoE and enter the user ID and password provided by the ISP instead of entering an IP addre...

Page 22: ... instructions below Turn off the power of the external modem OfficeServ SOHO and PC or facsimile before installation 1 Handset Connection Connect the handset to the connection port on the left side of the OfficeServ SOHO 2 ISDN Network Connection Connect the BRI to the ISDN port of the OfficeServ SOHO by using the ISDN access cable LAN PC ISDN FAX or SLT ...

Page 23: ...AN port of the OfficeServ SOHO by using a LAN cable RJ 45 5 LAN Connection Connect the LAN port of the external modem to the WAN port of the OfficeServ SOHO by using a LAN cable This is not applicable to an internal ADSL modem 6 Power Connection Connect the power port of the OfficeServ SOHO to the power outlet by using a power adapter for 5 V After installation turn on the power of the external mo...

Page 24: ...e before installation 1 Handset Connection Connect the handset to the connection port on the left side of the OfficeServ SOHO 2 Single Line Telephone Connection Connect the facsimile Answering Device or Single line Telephone to the port of the OfficeServ SOHO by using a phone cable RJ 11 3 PSTN Line Connection Connect the L1 Line1 L2 Line2 to the analog trunk port of the OfficeServ SOHO by using t...

Page 25: ... of the OfficeServ SOHO blink in turns Within a short time the loading screen and the EasyInstall screen will appear in sequence on the LCD of the OfficeServ SOHO The use of the buttons for menu settings is described below Button Description Button Description The OK button is used after text is entered or to set the menus The direction buttons are used to move the cursor left or right or to searc...

Page 26: ...d Easy Install Start Easy Install Connect the Internet cable LAN cable to the OfficeServ SOHO and press OK to start the installation Time Setup This is only for PSTN Type Model SIT200EM Enter the current date and time and press OK ...

Page 27: ...rovided by the ISP and press OK Contact your ISP if you have forgotten the ID or password 2 Static Select this item if you are a Static IP user Enter the address provided by ISP and press OK IP Enter IP address SN Enter Subnet Mask GW Enter Gateway address DNS Enter DNS Domain Name Server address 3 DHCP Select this item if you are a DHCP user Press OK to set up the Internet automatically 4 Setup L...

Page 28: ...n Enter your main telephone number e g 0292189777 and select the destination of the incoming calls then press OK 6 P MP Multinumber Select this item if you have a point to multipoint ISDN subscription Enter the main telephone number and if necessary any additional telephone number e g 0292189765 and select per each of them the destination of the incoming calls by pressing OK to confirm each entry ...

Page 29: ...called To continue select Go to WLAN settings and press OK Register WLAN phone Enter a 13 characters WEP key Entering a WEP key Wireless Equivalence Privacy is optional To skip this entry press the OK button Turn on the WLAN WIP 5000M phone and press the OK button of the OfficeServ SOHO Register the WLAN WIP 5000M phone according to the procedure described in the section Easy Registration 38page i...

Page 30: ...extra program provided by the WLAN card manufacturer It is recommended that you configure the WLAN using such program For information on how to set up a WLAN refer to the user guide of the program You can also set up a WLAN by using the WLAN connection service of Windows XP Setting up a WLAN in Windows 2000 ME 98 Windows 2000 ME 98 do not provide WLAN setting menus Use programs provided by the man...

Page 31: ...ection is set to Disabled right click Wireless Network Connection and select Enabled Even if a message A wireless connection is not available appears after selecting Enabled proceed to the next step 4 Right click Wireless Network Connection to select Properties and select Show icon in notification area when connected Click OK 5 Right click Wireless Network Connection and select View Available Wire...

Page 32: ...the computer is not connected to the Internet follow the steps below For Windows 98 ME 1 Select Start Settings Control Panel Network 2 Double click TCP IP 3 Select Obtain an IP address automatically and click OK Restart the computer For Windows 2000 1 Select Start Settings Control Panel Network and Dial up Connections 2 Right click Local Area Connection and select Properties 3 Double click Interne...

Page 33: ... select Control Panel 2 Double click Network Connection 3 Right click Local Area Connection and select Properties 4 Double click Internet Protocol TCP IP 5 Select Obtain an IP address automatically and Obtain DNS address automatically Click OK to finish the setting ...

Page 34: ...w Main Screen The default background screen of the main screen is shown below The background screen can be changed by pressing Menu button and selecting Phone Setup 1 My Phone 1 Select Background Icons of the background screen are described below Icon Function Station Message Call forward Answer mode DND Mute Alarm Message Network connection ...

Page 35: ... OK button Menus During Call Screen You can display menus available during a call by pressing the Menu button Various functions that can be used during a call are displayed in this screen You can use a function by moving to the corresponding menu and pressing the OK button Menus Displayed During a Call Available menus may differ depending on the system version You can use direction buttons to view...

Page 36: ... standby mode The Menu screen displays PhoneBook E Diary Message Conference Phone Setup and WLAN functions as icons This menu may be different according to the country Entering Characters You can use the dial button and the Menu button of OfficeServ SOHO to enter or edit letters numbers and special characters Dial Button MENU Button ...

Page 37: ...Entry Mode Character entry mode is set to Capital Alphbet by default Entering Characters 1 Press the Menu button and select the capital small alphabet mode 2 Press the dial button to enter or edit characters For uppercase Dial Button Character Dial Button Character Dial Button Character A B C D E F G H I J K L M N O P Q R S T U V W X Y Z space Capital Alphabet Small Alphabet Number Special Charact...

Page 38: ...n buttons to select a special character and press OK button Press direction buttons to select another type of special character Entering Characters If the character to be entered is same as the character immediately entered press the button and move the cursor one space to the right Press the button to enter a space To enter a space between two characters already entered press the direction button...

Page 39: ...g using the recent call log Speed dialing Dialing numbers saved in M memory button Dialling using the PhoneBook Dialling using the LCR function Calling Method Calls can be made by using the handset or speakerphone Using Handset Lift the handset and enter the phone number Then press Send button Using Speakerphone Press Speaker button enter a phone number and then press Send button without lifting t...

Page 40: ...ed for making an internal call from OfficeServ SOHO to a WLAN phone or vice versa Calling From OfficeServ SOHO to WLAN phone 1 Lift the handset Press Speaker button to speak through the speakerphone 2 Press the number of the recipient s station 3 Press the Send button A connecting tone will be played 4 Start conversation when the recipient answers ...

Page 41: ... the recipient s station 2 Press the Send button to hear a connecting tone 3 Start conversation when the recipient answers Calling from a b port phone to OfficeServ SOHO or to WLAN phone 1 Lift the handset of the a b port Phone 2 Press the number of the recipient s station 3 Start conversation when the recipient answers ...

Page 42: ...erv SOHO 1 Press the Internal Call button while the phone is in standby mode 2 Select a WLAN phone from the Station Status Display Screen 3 Press the OK button to dial the selected station In case an unregistered WLAN phone is selected the Plug out message appears PSTN Type ISDN Type ...

Page 43: ...f you hear a busy tone on making a call press Menu button and select CALLBACK 2 On hearing the confirmation tone replace the handset 3 Your phone rings when the recipient finishes the earlier call A message indicating callback is displayed on the LCD 4 Lift the handset and the recipient s station will ring 5 Start conversation when the recipient answers ...

Page 44: ...ng an External Call This function is used for making an external call from OfficeServ SOHO or a WLAN phone Calling from OfficeServ SOHO 1 Lift the handset Press Speaker button to call through the speakerphone 2 When the Please Dial message appears on the LCD enter the recipient s number 3 Start conversation when the recipient answers Please Dial ...

Page 45: ... SAMSUNG Electronics Co Ltd 45 Calling from Mobile 1 Enter an external phone number 2 Press the Send button to hear a connecting tone 3 Start conversation when the recipient answers ...

Page 46: ...lectronics Co Ltd Calling from a b port phone 1 Lift the handset of a b port phone 2 Enter the Trunk Access Number first and enter the recipient s number 3 Start conversation when the recipient answers Please Dial ...

Page 47: ...e pause character when dialing numbers for making a call to an Automatic Response System ARS such as telebanking Note that some ARS may not be able to recognize electronic dialing 1 Enter an ARS number e g Telebanking 2 Press Menu and enter the pause character p 3 Enter the function numbers to be used for the ARS 4 Press Send to connect to the ARS and to automatically execute the functions corresp...

Page 48: ...dial message is displayed on the LCD and the number is redialled periodically If the recipient continues to be on the phone auto redial will be performed up to 99 times and then the auto redial mode will be released 3 When the recipient answers the call lift the handset or press the Speaker button to start conversation The Speaker LED is blinked until answering the call Canceling Auto Redial To ca...

Page 49: ...BS you can reserve the call pressing CALL BACK in soft menu This function is serviced ISDN network 1 Press Menu CALL BACK if the external called does not answer of is busy 2 On hearing the confirmation tone replace the handset 3 When the called is IDLE state OfficeServ SOHO is called the reserved number automatically ...

Page 50: ...ne number on hearing the dial tone Making Intercom External Calls This chapter describes how to make an external or intercom call from OfficeServ SOHO or a WLAN phone Dialing The Most Recent Dialed Number This function is used to dial the most recently dialed internal external number 1 Press the Send button for at least 2 seconds 2 Speak through the speakerphone or handset Long RETRY NEW CALL TRUN...

Page 51: ...iefly to display the call log or press and hold the button to dial the most recently dialed number 2 Recently outgoing incoming and missed calls are each displayed up to 32 numbers Use direction buttons and move to the intended number Press the OK button to display the user name registered to the phonebook the call time and call duration 3 Press Send button to dial the selected number 4 Speak thro...

Page 52: ...be kept pressed to dial corresponding numbers 1 While in standby mode press and hold the last one of the speed dial buttons registered in the phonebook for at least 2 seconds 2 A call is made to the corresponding phone number and the recipient s phone rings 3 Start conversation when the recipient answers Registering Speed Dial Number For procedure on registering a speed phone number a speed phone ...

Page 53: ...he memory button without entering the full number 1 Select the M Memory button where the target number is saved 2 A call is made to the corresponding phone number and the recipient s phone rings 3 Start conversation when the recipient answers Registering a Phone Number to M Memory Button For procedure on registering a number to a M memory button refer to the PhoneBook section of MENU ...

Page 54: ...or the required telephone number using various criteria 1 Menu Phone book 1 Find Number Select the finding option Options are By Name By Number By Location By Group By Time 2 Enter the information according to the option and select the number 3 Press Send button to dial the selected number 4 Start conversation when the recipient answers ...

Page 55: ...alls Answering external calls Function Call pickup Answering Method Calls can be answered by using the handset or speakerphone Using handset Lift the handset to answer a call Using speakerphone Press Speaker button without lifting the handset to answer a call You can hear the caller s voice or the other party s voice through speaker and speak through the microphone Press the Speaker button again t...

Page 56: ... would not like to answer 1 The base station is ringing The display shows you the number of the caller Select REFUSAL or DEFLECT And press OK 2 If you select the DEFLECT Enter the station number you want the call diverted to And press or OK button If you press the it is cleared the number you enter ...

Page 57: ...rough the speakerphone 3 Replace the handset to disconnect the call Press the Speaker button again when using the speakerphone Answering from OfficeServ SOHO Press the Vol button while the bell is ringing to adjust the bell volume If the volume is set to mute an incoming message is displayed on the LCD but the bell does not ring Auto Answering setting PSTN Menu Phone Setup 1 My Phone 1 Feature On ...

Page 58: ...o Ltd Answering from WLAN phone 1 On receiving a call the bell rings and an incoming message is displayed on the LCD 2 Press the Send button to answer the call 3 Press the End button to disconnect the call Call from 123456789 ...

Page 59: ...rv SOHO 1 On receiving an external call the phone rings and a green lamp lights on the corresponding C O line button Lift the handset to answer the call Press the Speaker button to answer using the speakerphone 2 Start conversation 3 Replace the handset to disconnect the call Press the Speaker button again when using the speakerphone ...

Page 60: ...onics Co Ltd Answering from Mobile 1 On receiving a call the bell rings and an incoming message appears on the LCD C 2 Press the Send button to answer the call 3 Press the End button to disconnect the call Call from 11 ...

Page 61: ...oming to another station 1 When another station rings press the SCREEN button of your phone 2 Select the flashing station number from the screen 3 Start conversation 4 Replace the handset to disconnect the call Press the Speaker button again when using the speakerphone PSTN Type ISDN Type ...

Page 62: ...d internal call to another intercom user or external user 1 Press the R button during an internal call 2 Press the destination number 3 Replace the handset when the handset answers the call Replace the handset while the transfer tone is ringing to transfer the call unconditionally Otherwise wait until the destination user answers the call to transfer the call after consulting the user HOLD Please ...

Page 63: ...ed you can hear what the other party is saying but the other party cannot hear any voice or sound from your phone 1 Press Mute key during the call Mute LED is changed to RED Mute function is enable 2 Press Mute key again Mute LED is off Mute function is disable ...

Page 64: ...nsfer a connected external call to another external call 1 Press the R button during an external call 2 Press the destination station number 3 Replace the handset when the handset answers the call Replace the handset while the transfer tone is ringing to transfer the call unconditionally Otherwise wait until the destination user answers the call to transfer the call after consulting the user Call ...

Page 65: ...while you are already answering another external call press Menu 2 Select TRUNK FLASH to answer the new call The previous caller will remain on hold 3 Select TRUNK FLASH again to return to the previous caller on hold Trunk Flash The trunk flash function is a additional function of a trunk switch connected to the OfficeServ SOHO and will only be provided if the trunk switch supports the function ...

Page 66: ...tivate the KEYPAD facility When KEYPAD facility is activated the KEYPAD button will be changed to DTMF button 2 Press DTMF button during an external call to deactivate the KEYPAD facility Service charges You may have to apply for this service from your network operator and it might incur additional charges Malicious call tracing malicious call identification MCID ISDN Only If you receive malicious...

Page 67: ...so an ISDN wall socket However you can also unpark the call with another telephone e g a mobile handset 1 Press Intern Key when you would like continue the call somewhere else 2 Select the PARK And enter the number to park Call Waiting If the other call is incoming when you are holding a conversation the incoming call number is displayed on LCD and indication tone is listened periodically Press Me...

Page 68: ...internal external during a call 1 Press Menu during a call 2 Enter the phone number of a third party to add to the conference 3 When the third party answers the call press Menu and select CONFERENCE 4 Conference member numbers appears To remove a member from the conference enter the phone number of the member while the Make Next Call message is displayed ...

Page 69: ...requested the telephone company not to disclose his her ID Call was made from an area where the CLIP service is not provided e g international calls Call was made from a public phone Caller information provided by the telephone company is damaged The telephone company does not serve CLIP PSTN Select Menu Phone Setup 5 Global Setup 1 Feature On Off 3 CID Detection to display Caller ID ISDN It is no...

Page 70: ... the Menu button while the phone is in a standby mode 2 Select Services 2 Conference 1 Group Conference by using the direction button 3 Move to the target group and press the OK button Then the phone number list of the target group is displayed If no group is registered the screen for registering a group is displayed Register the target group and select the group to make a conference call Move the...

Page 71: ...nu button while the phone is in a standby mode 2 Select Services 2 Conference 2 Each Conference by using the direction button 3 Enter the target phone number and press the Send button to connect the recipient Press the Menu button and select the Sending menu Then the call is connected to the recipient 4 Once the recipient answers the phone the conference call starts ...

Page 72: ...if the calls arrive 1 Press the SCREEN button while the phone is in a standby mode 2 Select 9 DND from the Station Status Display Screen 3 DND function is set and the DO NOT DISTURB message is displayed on the main screen When DND function is set the DND icon is displayed on the main screen and the DND button of the Station Status Display Screen is expressed in black ...

Page 73: ...phone is in a standby mode 2 Select 9 DND from the Station Status Display Screen When DND function is set the DND button is expressed in black 3 DND is cancelled and the DND is cancelled message is displayed on the main screen When DND function is cancelled the DND icon disappears from the main screen PSTN Type ISDN Type ...

Page 74: ...ening You can enable others to hear the conversation of a call through the speaker The microphone is disabled 1 Press the Speaker button during a call 2 Other people can hear the conversation 3 Press the Speaker button to turn off the speaker ...

Page 75: ...etup as icons Menu Item Description Inbox Lists the received messages Outbox Send new messages and lists the messages sent Templates Stores the most frequently used messages to use them as templates SMS Settings Configuration of the SMS service Service Centre notification Display Find Number Search an item in the Phonebook per number name position etc Outgoing calls Lists the outgoing calls and al...

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