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Station Message Detail Recording (SMDR)
The system provides records of calls made, received and transferred. Connecting a cus-
tomer-provided printer or call accounting system will allow collection of these records. Each
call record provides the following details: station number, outside line number, start date,
start time, duration of call, digits dialled (maximum 18), an account code (if entered), the DDI
number and name. The system may print a header followed by 50 call records per page or
send continuous records with no header for use with a call accounting machine. See the
Sample SMDR Printout at the end of this chapter.
The SMDR format contains many options that allow it to be customised for a company’s indi-
vidual needs. Print options include incoming calls, outgoing calls, in and out of group status,
change in DND status and authorisation codes.
SVMi-4 and SVMi-8 Integrated Voice Mail
The OfficeServ 100 can be connected to Samsung’s proprietary SVMi-4 or SVMi-8 integrated
Voice Mail and Auto Attendant system. SVMi-4 provides two or four ports, and SVMi-8 four
or eight ports, of voice processing. (Both systems are upgradeable.) Features include one-
touch Call Recording, Answering Machine Emulation and Voice Mailbox Administration with
interactive keyset displays. Ask your dealer for information on Samsung VM systems.
System Alarms
A DISA alarm will warn the customer if the DISA security system has been triggered by too
many incorrect password attempts. The alarm can ring any station or group of stations and
show an appropriate display at the assigned station(s).
System Maintenance Alarms
The system continuously performs internal self-diagnostics. When either a major or minor
fault is detected, the system can ring stations which have a System Alarm Key assigned. The
keyset display shows information that includes the description, location and date and time
stamp for each alarm.
A log of 100 alarms is stored in a buffer and can be reviewed at a display keyset or sent to a
printer. (See the Sample Alarm Report at the end of this chapter.)
System Directory
Each station, station group and outside line can have a directory name up to 11 characters.
This name will appear on keyset displays to provide additional information about lines and
stations.
Toll Restriction
There are 250 Allow entries and 250 Deny entries (each entry up to 12 digits) in the system
tables. Each of these entries can apply to dialling classes B, C, D, E, F and G. Expensive
calls, as well as specific area and office codes, can be allowed or denied on a per-class ba-
sis. Class A stations have no dialling restrictions and Class H stations cannot make outside
calls.
