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Samsung NX58R4311SS, Service Manual

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Samsung NX58R4311SS Service Manual Download Page 38

38

4. Troubleshooting

This document can not be used without Samsung’s authorization.

This document can not be used without Samsung’s authorization.

4-1 Failure Display Codes

Safety error

T603, T604, T605

Source 

Control Relay

Convection

Fan Relay

Bake Relay

Broil Relay

Summary of Contents for NX58R4311SS

Page 1: ...r for more information 1 Precautions 2 Specifications 3 Disassembly and Reassembly 4 Troubleshooting 5 Wiring Diagrams 6 Schematic Diagrams 7 PCB Diagrams GAS RANGES CONTENTS BASIC NX583G0VBSR MODELS AND MODEL CODES NX58R4311SS NX58R4311SG NX58F5500SS NX58F5500SB NX58F5500SW NX58F5300SS VERSION VER 00 VER 01 ...

Page 2: ...Lamp Bulb 21 3 10 Replacing the Sensor Thermistor 22 3 11 Replacing the Gasket Door 23 3 12 Removing and Replacing the Door 24 3 13 Replacing the Handle Door 25 3 14 Replacing the Glass Inner 26 3 15 Replacing the Storage drawer 27 3 16 Replacing the Burner Broil 28 3 17 Replacing the HOT SURFACE IGNITOR HSI of the BURNER BROIL NOZZLE Broil Burner and HOLDER Broil BURNER 29 3 18 Replacing the Burn...

Page 3: ...5 6 1 Schematic Diagram NX58F5500SS NX58F5500SB NX58F5500SW NX58F5300SS NX58R4311SS NX58R4311SG 65 7 PCB Diagrams 66 7 1 PCB Diagram FX510BGS NX583G0VBSR NX58F5500SS NX58F5500SB NX58F5500SW NX58F5300SS NX58R4311SS NX58R4311SG Main 66 ...

Page 4: ...nd electrical supplies to the appliance should be turned off and or disconnected when the range is being serviced or repaired WARNING To avoid risk of death or severe personal injury from electrical shock disconnect power before working on servicing the appliance To avoid risk of death severe personal injury or property damage from fire or explosion turn off the gas supply before working on servic...

Page 5: ...ns or serious injuries WARNING DO NOT TOUCH SURFACE BURNERS SURFACE BURNER GRATES OVEN BURNERS INTERIOR SURFACES OF OVEN OR WARMING DRAWER HEATING ELEMENT Burners heating element and surfaces may be hot even though they are dark in color Interior surfaces of an oven become hot enough to cause burns During and after use do not touch or let clothing or other flammable materials contact burners heati...

Page 6: ...d with one or more surface burners of different sizes Select utensils having flat bottoms large enough to cover the surface burner flames The use of undersized utensils will expose a portion of the surface burner flames to direct contact and may result in ignition of clothing Proper relationship of utensil to burner will also improve efficiency Never Leave Surface Burners Unattended at High Heat S...

Page 7: ... beeps sound the oven is malfunctioning in the self clean mode Turn off or disconnect appliance from electrical and gas supplies and have the appliance serviced by a licensed technician Use Care When Opening Door Let hot air or steam escape before you remove or replace food in the oven Do Not Heat Unopened Food Containers Buildup of pressure may cause container to burst and result in injury Keep O...

Page 8: ...Full Width Heavy Duty Grates 3 piece grates fit into cooktop Opening and completely cover the cooktop from edge to edge to enhance usability Surface Burner Control Knobs Front top location provides easy access to enhance usability and safety Large Capacity Oven Provides cooking ease and necessary space for all recipes and meal items BTU Ratings ALL MODELS NG LP Broil Burner Upper 13 500 11 500 Bak...

Page 9: ...heat Signal Yes Yes Cooktop Surface Burner Type Open Port Open Port of Surface Burners 5 5 Burner Ratings BTUs NG LP 17 000 12 500 5 000 4 000 12 000 10 000 9 500 7 500 9 500 7 500 NG LP NG LP 17 000 12 500 16 000 12 500 5 000 4 000 5 000 4 000 12 000 10 000 12 000 10 000 9 500 7 500 9 500 7 500 9 500 7 500 9 500 7 500 Right Front Right Rear Left Front Left Rear Center Oven Capacity 5 8 cu ft 5 8 ...

Page 10: ...sung s authorization 2 3 Accessories Item Description Code No Quantity Assy Grate Side DG94 00468B 2 Assy Grate Center DG94 00469B 1 Rack Flat DG75 01001C 2 Plate Griddle DG61 00563A 1 The griddle is only provided for the NX58F5500SS NX58F5500SB NX58F5500SW model ...

Page 11: ...y 3 1 Tool for assembly and disassembly Item How to use Pictures Screw driver Use for assembly and disassembly of all screws Tubing Wrench Use for assembly and disassembly of tubing to the burner cup 7mm Vox Driver Use for assembly and disassembly of injector nozzles Cooktop Broil Bake burner ...

Page 12: ...y from explosion fire or asphyxiation CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Cover Wire LT RT Cover Wire LT Cover Wire RT 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 ...

Page 13: ...sconnect the wires to the spark module to remove it 10 Remove 2 screws and the spark module from the back of the range 11 Disconnect the wire connectors from the terminal on the spark module 12 When service is complete replace the five cover panels on the back of the range and secure each with the appropriate screws 13 Replace the PCB ASSEMBLY and the spark module 14 Reconnect the gas supply line ...

Page 14: ... can cut yourself if you are not careful Parts Explanation Photo Explanation Assy Frame Cooktop ASSY GRATE 2 SIDE 1 CENTER BURNER CAP BURNER HEAD BURNER CUP 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Lift off the three grates 4 Lift off the 5 burner caps and the 5 burner heads from the burner cups 5 Remove screws of t...

Page 15: ...be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Knob Pull the control knob straight off 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Open the door or Remove it 4 Pull burner control knobs straight off to remove them...

Page 16: ...sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Switch Ignition SWITCH IGNITION 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Remove the ASSY FRAME COOKTOP knob and the chassis manifold panel 4 Place a finger behind each side of the switch i...

Page 17: ...TION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Locking Clip Electrode LOCKING CLIP ELECTRODE BURNER CUP TUBE Injector 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Remove the fram...

Page 18: ...om the terminal on the spark module 7 To remove the gas orifice place the burner cup in a vise and remove the orifice with a 9 32 inch socket wrench 8 When service is complete Install the gas orifice in the new burner cup NOTE The new burner cup must be the same size as the one removed 9 Reconnect the electrode to the new burner cup and replace the burner cup in the reverse order 3 6 Replacing the...

Page 19: ...t yourself if you are not careful Parts Explanation Photo Explanation Assy Tube Manifold ASSY BRACKET B URNER BOX 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Remove the oven door and the cooktop 4 Remove the control knob and the chassis manifold panel 5 Remove the ASSY tube manifold using a tubing wrench Assy Door Latc...

Page 20: ...CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Switch Door Plunger SWITHCH DOORPLUNGER 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Open the oven door 4 Carefully pull out the...

Page 21: ... in death or personal injury from explosion fire or asphyxiation CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Assy Lamp Bulb 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Rem...

Page 22: ...handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Upper Oven Burner Shield and Upper Oven Burner SENSOR THERMISTER CONNECTOR 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Open the oven door and remove the racks from inside the oven 4 ...

Page 23: ...ION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Gasket Door 1 Open the oven door to its fully down position 2 Pull the ends of the gasket out of the liner holes 3 Pull the oven door gasket clips out of the holes until all of the clips are removed 4 When the s...

Page 24: ...njury from explosion fire or asphyxiation CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Door Replace 1 Fully open the door 2 Pull the hinge locks downward 3 Firmly grasp both side of the door at the top 4 Close door to the door removal position which is...

Page 25: ...e all panels before operating range Failure to do so can result in death or personal injury from explosion fire or asphyxiation CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Handle Door 1 Remove the oven door from the range 2 Place the oven door on a pa...

Page 26: ...re operating the range Replace all panels before operating range Failure to do so can result in death or personal injury from explosion fire or asphyxiation CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Glass Inner 1 Remove 6screws from rear side of doo...

Page 27: ...1 Pull out the drawer and remove the contents 2 While supporting the drawer pull it out until the 2 bottom guide blocks are exposed Lift out the drawer from the 2 top glide blocks 3 To replace position top edge of drawer on the 2 top glide blocks To replace a glide or guide block remove mounting screw s and block 4 Slide the drawer in until the lower drawer blocks engage with the drawer slide rail...

Page 28: ...Shut off the gas shut off valve in the gas supply line to the range 3 Open the oven door and remove the racks from inside the oven 4 Remove Cover back main wire to the rear of the oven 5 Disconnect the wires or the connector of the HSI Identify and mark the two wires going to HSI BRACKET HSI WIRE 6 Remove 1 screw of bracket HSI wire 7 Remove 4 screws of bracket broil spreader to top of oven 8 Supp...

Page 29: ...from explosion fire or asphyxiation CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Hot Surface Ignitor HSI 1 To replace the HSI of the burner broil Remove 2 screws assembled to HSI Nozzle Broil Burner Remove the gas nozzle 1 To replace the nozzle broil b...

Page 30: ...l parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Burner Bake CONNECTOR 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Open the oven door and remove the racks from inside the oven 4 Pull on the wires or the connector until the wire connector appears from...

Page 31: ...ury from explosion fire or asphyxiation CAUTION When you work on the gas range be careful when handling sheet metal parts Sharp edges may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Hot Surface Ignitor HSI HSI 1 To replace the HSI of the burner bake Remove 2 screws assembled to HSI Nozzle Bake Burner NOZZLE HOLDER 1 To replace the nozzle bake burn...

Page 32: ...es may be present and you can cut yourself if you are not careful Parts Explanation Photo Explanation Assy Valve Safety SUPPORTREGULATOR Rear 1 Turn off the electrical supply going to the range 2 Shut off the gas shut off valve in the gas supply line to the range 3 Remove the regulator support bracket from the rear of the range 4 Carefully identify and mark the wires going to the ASSY VALVE SAFETY...

Page 33: ... new ASSY VALVE SAFETY from the back wall of the warming drawer with 4 screws 9 Reconnect gas lines to the ASSY VALVE SAFETY NOTE Check all gas lines and fittings for leaks before operation WARNING Cross wiring the wires to the gas control valve creates an explosion hazard that can result in death personal injury and or property and product damage 10 Reconnect wire connectors in their original pos...

Page 34: ...y Power cord Parts Explanation Photo Explanation Assy power Cord HOUSING GROUND WIRE COVER 1 Turn off the electrical supply going to the range 2 Remove a screw of cover and pull it out from the range 3 Remove a screw of the ground wire 4 Pull on the power cord wire 5 Disconnect the housing of the wire and replace it ...

Page 35: ... service 1 Press the Clock pad 2 Press the number pads 1 2 3 and 4 Make sure the Timer and Warming Drawer are both turned OFF 3 Press the Start pad 4 Press the Favorite Cook and the 0 number pads at the same time for 2 seconds Error codes are displayed 5 Press the 0 number pad to display the latest 5 error codes But if the power is interrupted and the oven turns off the stored error codes are dele...

Page 36: ...ange Remove The upper rear cover panel Measure the sensor resistance 1080Ω at the room Temperature If there are any problems replace the oven temperature sensor 2 If there is not any problem with oven temperature sensor Please check whether there is a damaged terminal or wire on harness 3 Disconnect the oven sensor connector from the PCB Check resistance of oven sensor connector on PCB Normal 2850...

Page 37: ...cover Disconnect the two harness connectors to the oven temperature sensor resistance 1080Ω at the room temperature If there are any problems replace oven temperature sensor 2 Check the broil and bake burners to make sure they are lighting and burning properly 3 Check whether DLB Broil and Bake relay is working normally 4 Make sure all harness connections are properly connected and securely fasten...

Page 38: ...38 4 Troubleshooting This document can not be used without Samsung s authorization 4 1 Failure Display Codes Safety error T603 T604 T605 Source Control Relay Convection Fan Relay Bake Relay Broil Relay ...

Page 39: ...em with connector on main PCB and membrane harness replace the PCB SE Disconnect power Take out Membrane Keypad from the PCB Check whether between connector CN301 pin and pin on main PCB have a short circuit Make sure whether between Membrane keypad And Membrane Bracket have a short circuit Ok Ok No No Replace Membrane Board Repair the area of circuit having short Between connector CN301 pins on P...

Page 40: ...or lock motor Normal Voltage AC 120V 3 Check the door locking switch to make sure it is working properly Replace PCB Solder again if pattern is damaged or parts is Wrong Contacted E 0E Replace faulty door lock switch or Lock motor No No Disconnect power Get rid of harness connected with Lock motor Check the door lock switches com NO Measure resistance of Lock motor Coil 1750 1850Ω at the room temp...

Page 41: ...eshooting This document can not be used without Samsung s authorization PCB Front Front Back Back Front Back Membrane Bracket Assembly Front Back 4 1 Failure Display Codes Control PCB Operation PCB Circuit Boards ...

Page 42: ...pad NX58R4311SS NX58R4311SG Membrane Keypad 1 Membrane control panel allows user to operate the oven oven light and timer operation by touching the membrane panel in the top backguard 2 The marking on the front of membrane acts as a guide for where the panel should be touched to select and program that function If membrane touch control stops working replace the membrane and membrane bracket 3 Mem...

Page 43: ...arness connections at the PCB connector CN04 has not come loose or disconnected Replace the oven temperature sensor Repair or replace the harness If problem still exists after confirming the oven temperature sensor and harness are working and connected properly replace the PCB Oven temperature rises too slowly E 08 will show on the display if the oven fails to reach 125 F 52 C within 10 minute in ...

Page 44: ...0 F 343 C in any cooking function except self clean Check the source control relay RY01 and replace if it is not working properly Make sure all harness wires are securely fastened Check the resistance of oven temperature sensor connector on the PCB Normal 2850Ω Replace the PCB Membrane control keypads are not working properly Make sure the door lock feature is not turned on Unlock the controls by ...

Page 45: ...ulation around the oven will give off a slight odor until the adhesive has cured This should go away after the first couple of oven uses The oven is designed to burn off dirt and or foreign substances If the oven is dirty run a self cleaning cycle See page 53 in the User Manual A ventilation system should be used while the oven is self cleaning The LED display is dim or not visible Check the membr...

Page 46: ... for that burner Disconnect the electrode and check whether electrode wire or tip is broken Replace the faulty electrode Check for a dirty surface burner orifice Clean and or replace the surface burner orifice NOTE Replacement orifice should always be the same size as removed Check for crimped or broken gas lines Replace damaged gas lines Faulty surface burner control Each surface burner control i...

Page 47: ...rifices NX58F5500SS NX58F5500SB NX58F5500SW NX58R4311SS NX58R4311SG NG LP RF LIGHT GRN 1 92 1 06 LF GRN 1 60 0 98 CTR BLUE 1 38 0 83 RR PINK 1 01 0 62 LR PUR 1 40 0 83 NX58F5300SS NG LP RF LIGHT GRN 1 92 1 06 LF GRN 1 60 0 98 CTR BLUE 1 40 0 83 RR PINK 1 01 0 62 LR PUR 1 40 0 83 NOTE High altitude orifice kits are available Replace any wrong sized orifices Check for crimped or cracked gas line bet...

Page 48: ...e gas supply valve to the range is open Open the gas supply valve END No Ok END Check each surface burner terminal on the spark module for voltage No END Replace the PCB Ok Ok Replace the faulty spark module END No Check for crimped of broken gas line or faulty gas pressure regulator Ok Replace damaged gas line or faulty gas pressure regulator Plug in the power cord and or reset the circuit breake...

Page 49: ...ully open the gas supply valve END No No END Yes Check the GPR to make sure gas is flowimng through it Ok Is the GPR shut off lever in the open position Ok Replace the GPR END No END Yes Check for gas supply to the surface burner control manifold Crimped or broken gas supply line to the manifold Replace the damaged gas line Faulty surface burner control manifold Replace the manifold Ok Replace the...

Page 50: ... connector 120V END No Ok END Check the ventilation of the electricity at the housing terminal of Ignition switch in case of turning the knob to LITE No END END Ok Change the Ignition switch END No Check for a dirty surface of the burner orifice Ok Replace the Spark module Clean the surface of burner orifice or replace the orifice Assemble the burner head and cap on the right position END No Check...

Page 51: ...ning Clean and or replace the surface burner orifice NOTE Replacement orifice should always be same size as removed END No END No END Yes Is the supply line between the surface burner and the control manifold free from damage Ok Crimped or broken gas supply line to the manifold Replace the damaged gas line Faulty surface burner control manifold Replace the manifold Ok Replace the surface burner co...

Page 52: ...ice END No Check the air shutter opening Broil Bake burner Adjust the air shutter opening END END 2 0 BURNERORIFICESIZESANDOUTPUTRATINGS NaturalGas5inWCP Burnerlocation BTURate OrificeSize mm RF1 17 000 1 92 RF2 16 000 1 92 LF 12 000 1 60 RR 5 000 1 01 LR 9 500 1 40 CTR1 9 500 1 38 CTR2 9 500 1 40 BAKE 18 000 1 90 BROIL 1 MODEL NX58F5500SS NX58F5500SB NX58F5300SS NX58R4311SS NX58R4311SG 2 MODEL NX...

Page 53: ...horization 4 2 Cooktop Malfunction Flame size is too big or small Gas No Ok Ok Check the orifice nozzle diameter Flame size is too big or small Replace the orifice nozzle END No Check the orifice direction at GPR Reverse the direction of the orifice Upside down END END 2 0 ...

Page 54: ...ther the gas is properly supplied Oven burner will not light Open the gas valve END No Check whether the Hot surface ignitor HSI is properly heated Check the voltage 120V at the T602 T605 Bake T602 T604 Broil Check the resistance of HSI 40 400Ω No Replace the PCB END No Replace the HSI END No Check the current of the safety valve terminal 3 3 3 6A Replace the Safety valve END END Ok Safety valve t...

Page 55: ...hether the gas is properly supplied Oven Temp rises too slowly Open the gas valve END No Check the voltage 120V of the PCB T602 T605 Bake T602 T604 Broil Replace the PCB END No Check whether the Hot surface ignitor HSI is properly heated Check the resistance of HSI 40 400Ω No Replace the HSI END No Check the current of the safety valve terminal 3 3 3 6A Replace the Safety valve END END T604 T605 T...

Page 56: ...to make sure The harness does not have a short in it Oven Temp rises too fast Faulty broil bake DLB or source control relay RY601 RY605 Replace the PCB Replace the PCB Check the broil and bake burner operation Replace with properly sized orifices Burner Hole Size NG LP Orifice in mm in mm Broil 1 64 1 02 Bake 1 90 1 15 NOTE High altitude orifice kits are available Yes No Repair or replace the harn...

Page 57: ...an and or replace the lower and upper oven burner orifices NOTE Orifice sizes should match chart sizes for the gas type being used Fully open the gas supply valve END No Check for crimped or broken gas lines to the lower or upper oven burner Ok Replace the damage gas line No END Are the lower and upper oven burners air shutters adjusted properly Adjust the burner air shutter settings Ok Is the GPR...

Page 58: ...ting in all cooking modes Electrical Check for E OA on the display It appears when the oven Temperature reaches 650 343 in any cooking function except self clean Oven overheating in all cooking modes Replace the temperature sensor Oven Temperature Censor Oven Temperature Censor Ok Replace the temperature sensor Ok Ok ...

Page 59: ...59 4 Troubleshooting This document can not be used without Samsung s authorization 4 3 Oven Malfunction Oven lamp not working Electrical Door lock Start Set ...

Page 60: ...k Ok Ok Make sure that power cord is connected No display Insert the power cord END No Check the voltage of the Power cord connector housing 120V Replace the Power cord END No Check the voltage of the Wire harness A housing CN101 Replace the Wire harness A END No Check the voltage of the PCB connector CN101 Replace the PCB END END CN101 ...

Page 61: ...pads not working properly Make sure the Door lock feature is not turned on No Ok Ok Ok Press the Start Set keypad for three or more seconds END Make sure the Sabbath feature is not turned on No Press the Timer On Off and Clock for three or more seconds at the same time END Check the membrane control tail connector CN301 No Reconnect securely END Replace the membrane END CN301 ...

Page 62: ... document can not be used without Samsung s authorization 4 4 Control Malfunction Buzzer does not beep when keypad is touched Electrical Faulty buzzer on PCB Buzzer does not beep when keypad is touched END Ok Ok Replace the PCB ...

Page 63: ...5 Wiring Diagram 63 This document can not be used without Samsung s authorization 5 1 Wiring Diagram 5 Wiring Diagram ...

Page 64: ...5 Wiring Diagram 64 This document can not be used without Samsung s authorization 5 1 Wiring Diagram ...

Page 65: ...g s authorization MODEL NX58F5500SS NX58F5500SB NX58F5500SW NX58F5300SS NX58R4311SS NX58R4311SG 6 1 Schematic Diagram NX58F5500SS NX58F5500SB NX58F5500SW NX58F5300SS NX58R4311SS NX58R4311SG This document cannot be used without Samsung s authorization 6 Schematic Diagram ...

Page 66: ... the relay that controls the operation of the convection fan motors 11 RY608 Lamp RY This is the relay that controls the oven lamp operation 12 RY609 Door RY This is the relay that controls the operation of door lock motor 13 T601 L1 Terminal This is terminal that supplies L1 Voltage 120VAC to PCB 14 T602 N Terminal This is terminal that supplies N Voltage to PCB 15 T603 L1 Terminal This is termin...

Page 67: ...hed under applicable international and or domestic law GSPN GLOBAL SERVICE PARTNER NETWORK Area Web Site Europe CIS Mideast Africa gspn1 samsungcsportal com Asia gspn2 samsungcsportal com North Latin America gspn3 samsungcsportal com China china samsungportal com Samsung Electronics Co Ltd May 2019 Printed in Korea ...

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