English 25
Tr
ouble
shoo
ting
Problem
Cause
Action
Surface
burners do
not light.
The control knob is not set
properly.
Push in the control knob and
turn it to the Lite position.
The burner caps are not in
place.
The burner base is misaligned.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
A surface
burner
clicks during
operation.
The control knob has been left
in the Lite position.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
The burners
do not burn
evenly.
Surface burner components
and caps are not assembled
correctly and level.
pages
.
The surface burners are dirty.
Clean the surface burner
components.
(pages
Very large
or yellow
surface
burner
flames.
The wrong burner orifice is
installed.
Check the burner orifice size.
Contact your installer if you
have the wrong orifice (LP
gas instead of natural gas or
natural gas instead of LP gas).
Troubleshooting
If you encounter a problem with the cooktop, check the tables starting below, and
then try the suggested actions.
Checkpoints
Gas safety
Problem
Possible cause
Action
You smell gas.
The surface burner knob
is not in the
OFF
position
and the burner is not lit.
Turn the burner knob to
OFF
.
There is a gas leak.
Clear the room, building, or area
of all occupants.
Immediately call your gas supplier
from a neighbor’s phone. Do
not call from your phone. It is
electrical and could cause a spark
that could ignite the gas. Follow
the gas supplier’s instructions.
If you cannot reach your gas
supplier, call the fire department.
Surface burner
Problem
Cause
Action
All burners
do not light.
The power cord is not plugged
into the electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home may be
blown or the circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not properly
connected or turned on.
See the Installation Instructions
that came with your cooktop.
NA9300K_DG68-00842A-05_EN+MES+CFR.indb 25
2018-08-29 12:46:54
