4. Troubleshooting
•
Check if the problem disappears after one rom update.
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If the problem disappears, go to step 5)-a).
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If the problem happens sometimes, go to step 5)-b).
5) Check the following procedure.
a) No more action is required because machine is recovered from S5-3111 error state. Please monitor the machine
if S5-3111 happens again.
b) Detailed analysis is required. Please capture the log and send it to development team in HQ.
c) It seems that there is some critical issue in the USB connection between main board and OPE. Please try
below steps.
i) If WiFi module is installed, replace WiFi module with new one.
ii) Check USB cable state between main board and OPE.
iii) Replace the main board with new one.
iv) Replace the OPE board with new one.
d) It seems that HDD or main board has some problem. Please replace HDD or main board with new one and
check if the problem disappears.
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