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troubleshooting and information code
Troubleshooting
If you have any of the problems listed below try the solutions given.
Problem
Cause
Action
General
The buttons
cannot be
pressed properly.
Foreign matter may
be caught between the
buttons.
Remove the foreign matter
and try again.
For touch models:
Moisture is on the
exterior.
Wipe the moisture from the
exterior.
Child lock is activated.
Deactivate Child lock.
The time is not
displayed.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does
not work.
Power is not supplied.
Make sure power is supplied.
The door is open.
Close the door and try again.
The door open safety
mechanisms are
covered in foreign
matter.
Remove the foreign matter
and try again.
The oven
stops while in
operation.
The user has opened
the door to turn food
over.
After turning over the food,
press the START button again
to start operation.
Problem
Cause
Action
The power
turns off during
operation.
The oven has been
cooking for an extended
period of time.
After cooking for an
extended period of time, let
the oven cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the
oven without food
inside.
Put food in the oven.
There is not sufficient
ventilation space for
the oven.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Keep the gaps specified
in the product installation
guide.
Several power plugs are
being used in the same
socket.
Designate only one socket to
be used for the oven.
There is a
popping sound
during operation,
and the oven
doesn't work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
The oven exterior
is too hot during
operation.
There is not sufficient
ventilation space for
the oven.
There are intake/exhaust
outlets on the front and rear
of the oven for ventilation.
Keep the gaps specified
in the product installation
guide.
Objects are on top of
the oven.
Remove all objects on the
top of the oven.
The door cannot
be opened
properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven and then
open the door.
MC28A5013AK_TL_DE68-04698D-00_EN.indd 60
MC28A5013AK_TL_DE68-04698D-00_EN.indd 60
3/7/2022 10:39:10 AM
3/7/2022 10:39:10 AM