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Before Calling for Service
Refer to the chart below for help with common problems. If the problem you are experiencing is not listed
below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the
nearest authorized dealer or Samsung Electronics Service Center.
•
Make sure the power cord is plugged securely into the outlet.
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
Check the format of your disc: CD-ROMS and DVD-ROMs
cannot be played on this home theater.
•
Make sure that the rating level is correct.
•
Check for deformities or scratches on the disc surface.
•
Clean the disc surface.
Disc tray does not open.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
•
Check the speaker setup and customization settings
•
Check for damage on the disc.
Sound is not produced.
Sound can be heard only
from a few speakers and
not all six.
•
If the DVD player is moved from cold to warm temperatures,
condensation can form inside the player. Remove the disc and let
the player stand for 1 or 2 hours with the power on. Use the player
after the condensation evaporates.
•
Select "PRO LOGIC II" by pressing (Dolby Pro Logic II)
on the remote control to use all six speakers.
•
Make sure that the DVD disc is 5.1-CH compatible.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
is not produced, or the disc
tray opens 2 to 5 seconds later.
•
Check for a "Dolby Digital 5.1 CH" mark on the disc. Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
with 5.1 channel sound.
•
Check to see if the audio language is correctly set to DOLBY
DIGITAL 5.1-CH in the information display.
Dolby Digital 5.1 CH
Surround Sound is not
produced.
Symptom
Check/Remedy
•
Check to see if the TV power is on.
•
Check to see if the video cables are connected properly.
•
Check for damage, deformities or dirt on the disc
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
•
Be sure that the remote control is being used within the required
angle and distance
•
Replace the batteries.
•
Select the correct mode(TV/DVD) function of the remote.
The remote control does not
work.
•
Only DVDs that are created with audio language and subtitles can
use this feature.
Audio language and
subtitles do not work.
•
The disc may not have been created with menus.
Menu screen does not appear even
when the menu function is selected.
•
While “NO DISC” message appears on the display of main unit, hold
the main unit's button for longer than 5 seconds. “INTIALIZE”
appears on the display and all settings will return to the default values.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
•
Turn off the power and hold the button on the main unit for
longer than 5 seconds.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
The password for rating
level has been forgotten.
• The main unit is not working.
(Example: The power goes out or
strange noise is heard.)
• The DVD player is not
working normally.
•
Check the antenna connections.
•
If the antenna's input signal is weak, install an external FM
antenna in an area with good reception.
Can't receive radio
broadcast.
Symptom
Check/Remedy
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
Aspect ratio cannot be
changed.
MISCELLANEOUS
