![background image](http://html.mh-extra.com/html/samsung/galaxy-j7-crown/galaxy-j7-crown_user-manual_339591192.webp)
DRAFT
FOR INTERNAL USE ONLY
This action permanently erases ALL data from the device, including
Google or other account settings, system and application data and
settings, downloaded applications, as well as your music, photos,
videos, and other files. Any data stored on an external SD card is
not affected.
Note
: When you sign in to a Google Account on your device, Factory
Reset Protection is activated. This protects your device in the
event it is lost or stolen.
If you reset your device to factory default settings with the Factory
Reset Protection (FRP) feature activated, you must enter the user
name and password for a registered Google Account to regain
access to the device. You will not be able to access the device
without the correct credentials.
Warning
: If you reset your Google Account password, it can take 24
hours for the password reset to sync with all devices registered to
the account.
Before resetting your device:
1. Verify that the information you want to keep has transferred
to your storage area.
2. Log in to your Google Account and confirm your user name
and password.
To reset your device:
Device maintenance
183