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General Inquiries <docomo Information Center>
■
From DOCOMO mobile phones
(In Japanese only)
(No prefix)
151
(toll free)
■
From land-line phones
R0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
* Unavailable from part of IP phones.
Business hours: 9:00 a.m. to 8:00 p.m. (open all year round)
Technical Inquiries & Repairs
■
From DOCOMO mobile phones
(In Japanese only)
(No prefix)
113
(toll free)
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From land-line phones
R0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
* Unavailable from part of IP phones.
Business hours: 24 hours (open all year round)
● Please confirm the phone number before you dial.
● For Apps or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo Shop etc. near you on the NTT DOCOMO website.
NTT DOCOMO website https://www.nttdocomo.co.jp/english/
For inquiries while overseas
(For loss, theft, malfunction, etc.)
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From DOCOMO mobile phones (In Japanese only)
Before calling, display "+"
-81-3-6832-6600* (toll free)
Touch and hold "0" to enter "+".
* You can also call using the international call access number instead of using "+".
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From land-line phones
International call access code
for the country you stay
-81-3-6832-6600 (charged)
* You are charged a call fee to Japan.
* For international call access codes, refer to NTT DOCOMO website.
Business hours: 24 hours (open all year round)
● Please confirm the phone number before you dial.
● If you lose your terminal or have it stolen, immediately take the steps necessary for
suspending the use of terminal.
● If the terminal you purchased is damaged, bring your terminal to a repair counter
specified by DOCOMO after returning to Japan.
For Inquiries about Sample
■
Galaxy Customer Support Center (In Japanese only)
R0120-363-905 (toll free)
Business hours: 9:00 a.m. to 8:00 p.m. (open all year round)
● Please confirm the phone number before you dial.
● Check the supplied sample accessories in this manual.
Don't forget your mobile phone ...
or your manners!
When using your mobile phone in a public place,
don't forget to show common courtesy and
consideration for others around you.
Sales: NTT DOCOMO, INC.
’18.9 (1st Edition)