SAMSUNG FIBRE TV SET-TOP BOX GX-SH435EH
USER GUIDE
71
Troubleshooting
TIPS FOR IMPROVING TV RECEPTION
If you experience any disturbance in your TV reception, the problem may be due to a minor oversight. Here's
an important checklist that may help you locate the source of the problem quickly:
Always ensure that all devices (TV, set-top box) are plugged into your power outlet and the power is
turned on.
Ensure that all physical connections are secured and connected correctly.
Ensure that the Ethernet Cable is not bent and there are no heavy objects resting on it.
In addition, you can also try the following steps:
Picture Leaning or Flipping
Adjust horizontal control of TV unit.
Picture too bright or dark
Adjust brightness control of TV unit.
Picture rolling
Adjust vertical hold of TV unit.
Washed-out Picture
Adjust contrast control of TV unit.
Blank screen, Sound ok
Check if TV brightness and contrast controls are adjusted.
No sound, Picture ok
Adjust TV or Set-Top Box volume control.
Check if either are in MUTE mode.
No Picture
Turn OFF and turn ON the main power to the Set-Top Box.
Check all connections.
Check other channels.
Pixelised Picture
Check other electrical appliances in operation.
Check for loose connections.
Check other channels.
Remote Control not working
Check for obstacles in the line of sight between the remote control and the Set-Top Box.
Check the batteries of the remote control for the Set-Top Box.
If you encounter any difficulties which you cannot resolve, we will be pleased to be of assistance.
For customer care enquiry, please call 1633 or visit community.starhub.com.
